Skip to main content

My Classes Taken
My Classes Instructed
My Agency Training
Online Training
Webinars & Recordings
Professional Development Sessions
Emerging Technology Sessions
Schedule & Registration
Registration & Cancellation Policy
Order Books (Instructors Only)
Agency Classes
More on Institute...

APCO Events Professional Development Sessions

APCO Members get a discount on professional development sessions.
If you are not a member click the button to the right to join.
Save now! Join today!

The following sessions are pre-recorded Professional Development Sessions audio synchronized to PowerPoint from the APCO Annual Conference.
Compassion Fatigue: When Dispatching Becomes Too Much
Aug 13, 2017
Public safety professionals are passionate about serving others; however, this calling can take its toll. High stress, low sleep, dealing with the worst of society and witnessing human tragedy reduces employees' mental/physical health. We will explore compassion fatigue, describe strategies to combat it and offer agency wide interventions to build resilience and healthy coping in employees.
For more information, click here
Organizational and Cultural Change: It Takes Grit!
Aug 13, 2017
Public Safety needs Leaders who evolve and effectively guide their teams through change. Constant change is the new normal. From new technology to consolidations we live change 24/7. Those who are resistant to change or cannot adapt to the speed of change in this new normal are at risk of professional extinction. Learn how to change a fixed mindset to a growth mindset.
For more information, click here
One Common Goal: People Oriented PSAP Leadership
Aug 13, 2017
If much of the stress felt by the front line can be lessened or eliminated, why aren’t leaders taking immediate action? Many managers would like to, but aren’t sure what specific actions will make a difference. This presentation outlines the power of a people-oriented approach, the keys to successful implementation, and offers powerful stories of success from comm center managers around the U.S.
For more information, click here

Pricing & Details

You can receive the high-quality training you have come to expect from APCO at the convenience of your desk.

$0  for APCO Members
$59 for Non-Members
This includes one hour of training and one continuing education credit (CEU).
Sessions are available for purchase by credit card only.

Cancellation/Refund/Transfer Policy:
Due to the nature of the recording, no cancellations, refunds or transfers are allowed.

How to Purchase:
Click on ‘Register’ to purchase. Once your purchase is complete, you will receive an email with instructions on how to obtain the recording.

Contact the Events Department at