Skip to main content
Login

My Classes Taken
My Classes Instructed
My Agency Training
Check Staff Prerequisites
Check My Prerequisites
Online Training
Webinars & Recordings
Professional Development Sessions
Emerging Technology Sessions
Schedule & Registration
Registration & Cancellation Policy
Order Books (Instructors Only)
Agency Classes
More on Institute...

Training Course: Schedule & Registration

APCO Full and Associate Members save on Live Training and Online Members save on Online Training. You can sign up yourself or your staff. Click the button to join.
 
Save now! Join today!
 

Prerequisite Information: Some of the courses offered may require prerequisite(s). During the registration process an automated prerequisite review will verify that you have met all the requirements necessary to be eligible to participate in that course. If you do not meet all the requirements, you will not be able to continue to register for that course, and you will be advised on what courses or additional information is needed to become eligible.

APCO Institute to Require Advance Course Registration as of July 1
Beginning July 1, all individuals participating in live APCO co-host courses must register in advance to participate in those courses. Walk-ins and substitutions on the first day of class will no longer be allowed.
 
Registration & Cancellation Policy

Active Shooter Incidents for Public Safety Communications, 2nd Ed.

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56788Online02/17/2021 - 03/09/20217
58556Laurinburg, NC03/02/202125
56789Online03/03/2021 - 03/23/202124
58557Laurinburg, NC03/04/202125
56790Online04/14/2021 - 05/04/202121
56791Online06/30/2021 - 07/20/202125

Bullying and Negativity in the Communications Center, 2nd Ed.

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56849Online02/03/2021 - 02/23/202115
56850Online02/17/2021 - 03/09/202117
56851Online03/03/2021 - 03/23/202123
56852Online04/07/2021 - 04/27/202123
56853Online04/21/2021 - 05/12/202124
56854Online05/12/2021 - 06/01/202125
56855Online06/30/2021 - 07/20/202125

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57141Online04/21/2021 - 06/15/202120

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57144Online04/21/2021 - 07/06/202120

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57137Online04/07/2021 - 06/01/202120

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57140Online04/21/2021 - 06/15/202120

Communications Center Supervisor, 5th Ed., Version 1

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Must have completed a 40-hour formal basic telecommunicator training course and CTO program (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.102.2-2017). If not APCO certified, must provide a signed letter on agency letterhead stating the pre-requisites have been met. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56799Online Full 02/03/2021 - 03/09/20210
59071Virtual Classroom02/22/2021 - 02/24/20218
56800Online Full 03/03/2021 - 04/06/20210
59188Virtual Classroom03/29/2021 - 03/31/202119
56801Online04/14/2021 - 05/18/202122
56802Online05/12/2021 - 06/15/202122
56803Online06/30/2021 - 08/03/202121

Communications Center Supervisor, 5th Ed., Version 1 Instructor Update

The Communications Center Supervisor, 5th Ed., Version 1 Instructor Update Course is designed to update all current APCO Certified CCS Instructors with the new 5th Edition release. Choose a course number to learn more.
** Students must hold a current CCS 4th edition Instructor certification **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57349Online02/03/2021 - 02/23/2021100
57350Online02/10/2021 - 03/02/2021100
57351Online02/17/2021 - 03/09/2021100
57352Online02/24/2021 - 03/16/2021100
57353Online03/03/2021 - 03/23/2021100
57354Online03/10/2021 - 03/30/2021100
57355Online03/17/2021 - 04/06/2021100
57356Online03/24/2021 - 04/13/2021100
57357Online03/31/2021 - 04/20/2021100
57359Online04/07/2021 - 04/27/2021100
57360Online04/14/2021 - 05/04/2021100
57361Online04/21/2021 - 05/11/2021100
57362Online04/28/2021 - 05/18/2021100
57363Online05/05/2021 - 05/25/2021100
57364Online05/12/2021 - 06/01/2021100
57365Online05/19/2021 - 06/08/2021100
57366Online05/26/2021 - 06/15/2021100
57367Online06/02/2021 - 06/22/2021100
57368Online06/09/2021 - 06/29/2021100
57370Online06/16/2021 - 07/06/2021100
57371Online06/23/2021 - 07/13/2021100
57372Online06/30/2021 - 07/20/2021100

Communications Center Supervisor, 5th Ed., Version 1 Update

The Communications Center Supervisor, 5th Ed., Version 1 Update Course is designed to bring all previously APCO Certified CCSs current with the new 5th Edition release. Choose a course number to learn more.
** Students must have completed any APCO CCS student course prior to 2019. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57251Online02/03/2021 - 02/23/2021100
57252Online02/10/2021 - 03/02/2021100
57253Online02/17/2021 - 03/09/2021100
57254Online02/24/2021 - 03/16/202199
57255Online03/03/2021 - 03/23/2021100
57256Online03/10/2021 - 03/30/2021100
57257Online03/17/2021 - 04/06/202193
57259Online03/24/2021 - 04/13/2021100
57260Online03/31/2021 - 04/20/2021100
57261Online04/07/2021 - 04/27/2021100
57262Online04/14/2021 - 05/04/2021100
57263Online04/21/2021 - 05/11/2021100
57264Online04/28/2021 - 05/18/2021100
57265Online05/05/2021 - 05/25/2021100
57266Online05/12/2021 - 06/01/2021100
57267Online05/19/2021 - 06/08/2021100
57268Online05/26/2021 - 06/15/2021100
57269Online06/02/2021 - 06/22/2021100
57270Online06/09/2021 - 06/29/2021100
57271Online06/16/2021 - 07/06/2021100
57272Online06/23/2021 - 07/13/2021100
57273Online06/30/2021 - 07/20/2021100

Communications Training Officer, 5th Ed.

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57023Online Full 02/10/2021 - 03/16/20210
59186Virtual Classroom02/16/2021 - 02/18/202113
59169Online Full 02/24/2021 - 03/30/20210
57024Online Full 02/24/2021 - 03/30/20210
58994Pasadena, TX03/02/2021 - 03/04/202124
59170Online03/03/2021 - 04/06/202111
57025Online Full 03/03/2021 - 04/06/20210
56361Peoria, AZ03/08/2021 - 03/10/202121
57026Online03/10/2021 - 04/13/202118
57027Online03/17/2021 - 04/20/202119
59187Virtual Classroom03/22/2021 - 03/24/202119
57028Online03/31/2021 - 05/04/202118
58881Bloomington, IN04/12/2021 - 04/14/202121
57029Online04/14/2021 - 05/18/202116
57030Online04/21/2021 - 05/25/202120
57031Online04/28/2021 - 06/01/202120
57032Online05/05/2021 - 06/18/202119
57033Online05/12/2021 - 06/15/202120
57034Online05/26/2021 - 06/29/202120
57035Online06/02/2021 - 07/06/202120
57036Online06/09/2021 - 07/13/202120
57037Online06/16/2021 - 07/20/202120
57038Online06/30/2021 - 08/03/202120
59177Kent, WA10/11/2021 - 10/13/202125

Communications Training Officer, 5th Ed., Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Must hold current Communications Training Officer, 5th Edition student certification and have one year in an ECC. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57174Online02/24/2021 - 04/06/202124
57180Online03/24/2021 - 05/04/202123
57185Online04/28/2021 - 06/08/202124
57190Online05/26/2021 - 07/06/202124
57195Online06/23/2021 - 08/03/202124

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement process within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56915Online03/10/2021 - 04/13/202123
56916Online05/12/2021 - 06/15/202124

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
59104Virtual Classroom02/01/202117
58992Online02/17/2021 - 03/09/20213
56879Online Full 02/17/2021 - 03/09/20210
59105Virtual Classroom03/08/202118
56880Online04/14/2021 - 05/04/202117
58552Tilton, NH05/26/202124
56881Online06/02/2021 - 06/22/202122

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56866Online03/10/2021 - 03/30/202113
56867Online05/12/2021 - 06/01/202120
56868Online06/02/2021 - 06/22/202119

Cybersecurity Fundamentals for the ECC

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57826Online Full 02/10/2021 - 03/02/20210

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56905Online Full 02/17/2021 - 03/09/20210
56906Online03/10/2021 - 03/30/202118
56907Online04/14/2021 - 05/04/202120
56908Online06/02/2021 - 06/22/202120

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56813Online02/17/2021 - 03/09/202111
56819Online03/03/2021 - 03/23/202120
56824Online04/14/2021 - 05/04/202120
56825Online05/12/2021 - 06/01/202118
56827Online06/30/2021 - 07/20/202120

Emergency Medical Dispatch, 5th Ed., Version 4

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57061Online Full 02/03/2021 - 03/16/20210
57062Online Full 02/17/2021 - 03/30/20210
57063Online03/03/2021 - 04/13/202111
57064Online03/10/2021 - 06/20/202115
57065Online03/17/2021 - 04/27/202115
57066Online03/31/2021 - 05/11/202115
57067Online04/07/2021 - 05/18/202115
57070Online05/05/2021 - 06/15/202115
57071Online05/19/2021 - 06/29/202115
57072Online06/02/2021 - 07/13/202115
57073Online06/09/2021 - 07/20/202115
57136Online06/16/2021 - 07/27/202115
57075Online06/30/2021 - 08/10/202115

Emergency Medical Dispatch, 5th Ed., Version 4, Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** 1. Current EMD 5.4 student certification 2. Current CPR (AHA/ARC/Equiv) Certification 3. EMT-A or Paramedic or higher Certification *if applicable 4. Minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. 5. Must be affiliated with an agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57177Online02/24/2021 - 04/06/202124
57183Online03/24/2021 - 05/04/202124
57188Online04/28/2021 - 06/08/202124
57193Online05/26/2021 - 07/06/202124
57198Online06/23/2021 - 08/03/202124

Emergency Medical Dispatch, 5th Edition, Version 4 Instructor Update (2021)

The Emergency Medical Dispatch, 5th Ed., Version 4 Instructor Update (2021) Course is designed to update all current APCO Certified EMD 5.3 Instructors with the new 5th Edition, Version 4 release. Choose a course number to learn more.
** Students must hold a current Emergency Medical Dispatch, 5th Ed., Version 3 Instructor certification **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57323Online02/03/2021 - 02/23/202199
57324Online02/10/2021 - 03/02/2021100
57325Online02/17/2021 - 03/09/2021100
57326Online02/24/2021 - 03/16/2021100
57327Online03/03/2021 - 03/23/2021100
57328Online03/10/2021 - 03/30/2021100
57329Online03/17/2021 - 04/06/2021100
57330Online03/24/2021 - 04/13/2021100
57331Online03/31/2021 - 04/20/2021100
57332Online04/07/2021 - 04/27/2021100
57333Online04/14/2021 - 05/04/2021100
57334Online04/21/2021 - 05/11/2021100
57335Online04/28/2021 - 05/18/2021100
57336Online05/05/2021 - 05/25/2021100
57337Online05/12/2021 - 06/01/2021100
57338Online05/19/2021 - 06/08/2021100
57339Online05/26/2021 - 06/15/2021100
57340Online06/02/2021 - 06/22/2021100
57341Online06/09/2021 - 06/29/2021100
57342Online06/16/2021 - 07/06/2021100
57343Online06/23/2021 - 07/13/2021100
57344Online06/30/2021 - 07/20/2021100

Fire Service Communications, 2nd Ed., Version 1

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56925Online Full 02/10/2021 - 03/23/20210
59172Online03/03/2021 - 03/16/202120
56926Online03/17/2021 - 04/27/202115
56927Online04/21/2021 - 06/01/202122
56928Online05/19/2021 - 06/29/202121
56929Online06/16/2021 - 07/27/202122

Fire Service Communications, 2nd Ed., Version 1, Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56934Online03/17/2021 - 04/27/202120
56935Online05/19/2021 - 06/29/202122

Fire Service Communications, 2nd Ed., Version 1, Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Must hold current Fire Service Communications, 2nd Edition student certification and have one year in an ECC. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57176Online02/24/2021 - 04/06/202124
57182Online03/24/2021 - 05/04/202124
57187Online04/28/2021 - 06/08/202124
57192Online05/26/2021 - 07/06/202124
57197Online06/23/2021 - 08/03/202124

Fundamentals of Tactical Dispatch

The mission of a Tactical Dispatch Team is to provide emergency communications support to Incident Command at a critical incident or an event outside the routine capabilities of normal operations. In this APCO course, we explore the key knowledge and skills for tactical dispatch with the instructor and fellow students working together on scenarios that capture real-world experiences. Choose a course number to learn more.
** 1. Minimum one-year experience as an ECC telecommunicator 2. Students must have successfully completed a 40-hour formal basic telecommunicator training program 3. Successful completion of the free FEMA courses: IS 100, IS 200 and IS 700 **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
58249Virtual Classroom02/18/2021 - 02/19/20212
58151Online03/10/2021 - 03/30/202110
58250Virtual Classroom03/18/2021 - 03/19/202118
58251Online04/07/2021 - 04/27/202121
58252Online05/05/2021 - 05/25/202125
58253Online06/09/2021 - 06/29/202125
58443Bozeman, MT09/07/2021 - 09/08/202120

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
** CTO experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5710504/01/2021 - 03/31/2022981
5710607/01/2021 - 06/30/2022997

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
** EMD experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5711003/01/2021 - 02/28/2022956
5711104/01/2021 - 03/31/20221000
5711205/01/2021 - 04/30/20221000
5711306/01/2021 - 05/31/20221000
5711407/01/2021 - 06/30/20221000
5711508/01/2021 - 07/31/20221000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5709403/01/2021 - 02/28/2022991
5709504/01/2021 - 03/31/2022999
5709605/01/2021 - 04/30/20221000
5709706/01/2021 - 05/31/20221000
5709807/01/2021 - 06/30/20221000
5709908/01/2021 - 07/31/20221000

Instructor Techniques, 2nd Ed., for General Instructors

This course explores the basic skills and techniques of teaching. Based on the principles of adult education, students study the dynamics of instructional delivery. Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration. This course is ideal for those who have been tasked with training within your agency. Choose a course number to learn more.
** Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57122Online06/23/2021 - 08/03/202123

Law Enforcement Communications, 1st Ed.

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56939Online Full 02/10/2021 - 03/23/20210
59171Online02/24/2021 - 04/06/202118
56940Online03/03/2021 - 04/13/202110
56941Online04/14/2021 - 05/25/202121
56942Online05/12/2021 - 06/22/202121
56943Online06/09/2021 - 07/20/202122

Law Enforcement Communications, 1st Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Law Enforcement Communications, 1st Edition student certification and have one year in an ECC. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57175Online02/24/2021 - 04/06/202124
57181Online03/24/2021 - 05/04/202123
57186Online04/28/2021 - 06/08/202124
57191Online05/26/2021 - 07/06/202124
57196Online06/23/2021 - 08/03/202124

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56889Online02/03/2021 - 02/23/202112
56890Online04/14/2021 - 05/04/202118
56892Online05/12/2021 - 06/01/202120

Public Safety Telecommunicator 1, 7th Ed.

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56976Online Full 02/03/2021 - 03/02/20210
56977Online02/10/2021 - 03/09/20211
56978Online02/17/2021 - 03/16/202117
57904Virtual Classroom02/22/2021 - 02/26/20219
56979Online02/24/2021 - 03/23/202123
56980Online03/03/2021 - 03/30/202120
56981Online03/10/2021 - 04/06/202120
57900Virtual Classroom03/15/2021 - 03/19/202120
56982Online03/17/2021 - 04/13/202123
56983Online03/24/2021 - 04/20/202125
56984Online03/31/2021 - 04/27/202124
56985Online04/07/2021 - 05/04/202116
57901Virtual Classroom04/12/2021 - 04/16/202120
56986Online04/14/2021 - 05/11/202125
56987Online04/21/2021 - 05/18/202125
56988Online04/28/2021 - 05/25/202125
56989Online05/05/2021 - 06/01/202125
57902Virtual Classroom05/10/2021 - 05/14/202120
58554Tilton, NH05/10/2021 - 05/14/202125
56990Online05/12/2021 - 06/08/202125
56991Online05/19/2021 - 06/15/202125
56992Online05/26/2021 - 06/22/202125
56993Online06/02/2021 - 06/29/202125
56994Online06/09/2021 - 07/06/202125
56995Online06/16/2021 - 07/13/202125
57903Virtual Classroom06/21/2021 - 06/25/202120
56996Online06/23/2021 - 07/20/202125
56997Online06/30/2021 - 07/27/202125

Public Safety Telecommunicator 1, 7th Ed. Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Public Safety Telecommunicator 1, 7th Edition student certification and have one year in an ECC. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57178Online02/24/2021 - 04/06/202124
57184Online03/24/2021 - 05/04/202124
57189Online04/28/2021 - 06/08/202124
57194Online05/26/2021 - 07/06/202124
57199Online06/23/2021 - 08/03/202124

Public Safety Telecommunicator 1, 7th Ed., Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57001Online03/03/2021 - 03/30/202115
57002Online05/05/2021 - 06/01/202125

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56899Online Full 03/10/2021 - 03/30/20210
58553Tilton, NH04/07/202124
59173Online04/14/2021 - 05/04/202120
56900Online05/12/2021 - 06/01/20219
59178Kent, WA10/14/202125