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Training Course: Schedule & Registration

APCO Full and Associate Members save on Live Training and Online Members save on Online Training. You can sign up yourself or your staff. Click the button to join.
 
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Prerequisite Information: Some of the courses offered may require prerequisite(s). During the registration process an automated prerequisite review will verify that you have met all the requirements necessary to be eligible to participate in that course. If you do not meet all the requirements, you will not be able to continue to register for that course, and you will be advised on what courses or additional information is needed to become eligible.

 
Registration & Cancellation Policy

Active Shooter Incidents for Public Safety Communications, 2nd Ed.

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56791Online06/30/2021 - 07/20/20211
59867Online06/30/2021 - 07/20/202111
59900Online07/14/2021 - 08/03/202125
59908Online07/28/2021 - 08/17/202125
59909Online08/11/2021 - 08/31/202125
59910Online09/01/2021 - 09/21/202125
59911Online09/15/2021 - 10/05/202125
59912Online10/06/2021 - 10/26/202125
60065Online11/03/2021 - 11/23/202125
60066Online11/17/2021 - 12/07/202125
60067Online12/01/2021 - 12/21/202125
60133Online01/05/2022 - 01/25/202225
60134Online01/19/2022 - 02/08/202225
60135Online02/02/2022 - 02/22/202225
60136Online03/02/2022 - 03/22/202225
60137Online04/06/2022 - 04/26/202225
60138Online05/11/2022 - 05/31/202225
60139Online06/01/2022 - 06/21/202225
60140Online06/15/2022 - 07/05/202225

Bullying and Negativity in the Communications Center, 2nd Ed.

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56853Online04/21/2021 - 05/11/202111
56854Online05/12/2021 - 06/01/202114
60264Forsyth, GA06/25/202125
56855Online06/30/2021 - 07/20/202125
60160Online08/11/2021 - 08/31/202125
60161Online09/01/2021 - 09/21/202125
60162Online10/06/2021 - 10/26/202125
60163Online11/03/2021 - 11/23/202125
60164Online11/17/2021 - 12/07/202125
60165Online12/01/2021 - 12/21/202125
60166Online01/05/2022 - 01/25/202225
60167Online01/12/2022 - 02/01/202225
60168Online01/19/2022 - 02/08/202225
60169Online02/02/2022 - 02/22/202225
60170Online03/02/2022 - 03/22/202225
60171Online04/06/2022 - 04/26/202225
60172Online04/20/2022 - 05/10/202225
60173Online05/11/2022 - 05/31/202225
60175Online06/01/2022 - 06/21/202225
60176Online06/15/2022 - 07/05/202225

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57141Online04/21/2021 - 06/15/202120

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57145Online Full 04/21/2021 - 07/06/20210

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
59945Online09/08/2021 - 11/02/202120

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57140Online04/21/2021 - 06/15/202119

Communications Center Supervisor, 5th Ed., Version 1

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Must have completed a 40-hour formal basic telecommunicator training course and CTO program (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.102.2-2017). If not APCO certified, must provide a signed letter on agency letterhead stating the pre-requisites have been met. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
59379Virtual Classroom04/26/2021 - 04/28/20215
56802Online05/12/2021 - 06/15/20216
60267Forsyth, GA05/17/2021 - 05/19/202125
59380Virtual Classroom06/07/2021 - 06/09/202117
56803Online06/30/2021 - 08/03/202113
59943Online07/07/2021 - 08/10/202122
59928Virtual Classroom07/12/2021 - 07/15/202120
59944Online07/14/2021 - 08/17/202122
59946Online07/21/2021 - 08/24/202122
59949Online08/04/2021 - 09/07/202122
59950Online08/11/2021 - 09/14/201122
59951Online08/18/2021 - 09/21/202122
59952Online09/08/2021 - 10/12/202122
59953Online09/29/2021 - 11/02/202122
59954Online10/13/2021 - 11/16/202122
59955Online10/20/2021 - 11/23/202122
59956Online11/03/2021 - 12/07/202122
59957Online11/10/2021 - 12/14/202122
59958Online11/17/2021 - 12/21/202122
59962Online12/08/2021 - 01/18/202222
59966Online12/15/2021 - 01/25/202222
59968Online01/05/2022 - 02/08/202222
59929Virtual Classroom01/10/2022 - 01/13/202220
59970Online01/19/2022 - 02/22/202222
59973Online02/02/2022 - 03/08/202222
59980Online02/09/2022 - 03/15/202222
59981Online02/16/2022 - 03/22/202222
59984Online03/16/2022 - 04/19/202222
59985Online03/30/2022 - 05/03/202222
59987Online04/06/2022 - 05/10/202222
59989Online04/13/2022 - 05/17/202222
59990Online04/20/2022 - 05/24/202222
59993Online05/04/2022 - 06/07/202222
59996Online05/18/2022 - 06/21/202222
59998Online06/01/2022 - 07/05/202222
59930Virtual Classroom06/06/2022 - 06/09/202220
60000Online06/15/2022 - 07/19/202222
60004Online06/29/2022 - 08/02/202222

Communications Center Supervisor, 5th Ed., Version 1 Instructor Update

The Communications Center Supervisor, 5th Ed., Version 1 Instructor Update Course is designed to update all current APCO Certified CCS Instructors with the new 5th Edition release. Choose a course number to learn more.
** Students must hold a current CCS 4th edition Instructor certification **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57361Online04/21/2021 - 05/11/202199
57362Online04/28/2021 - 05/18/2021100
57363Online05/05/2021 - 05/25/2021100
57364Online05/12/2021 - 06/01/2021100
57365Online05/19/2021 - 06/08/2021100
57366Online05/26/2021 - 06/15/2021100
57367Online06/02/2021 - 06/22/2021100
57368Online06/09/2021 - 06/29/2021100
57370Online06/16/2021 - 07/06/2021100
57371Online06/23/2021 - 07/13/2021100
57372Online06/30/2021 - 07/20/2021100

Communications Center Supervisor, 5th Ed., Version 1 Update

The Communications Center Supervisor, 5th Ed., Version 1 Update Course is designed to bring all previously APCO Certified CCSs current with the new 5th Edition release. Choose a course number to learn more.
** Students must have completed any previous version of the APCO CCS student course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57263Online04/21/2021 - 05/11/2021100
57264Online04/28/2021 - 05/18/2021100
57265Online05/05/2021 - 05/25/2021100
57266Online05/12/2021 - 06/01/202199
57267Online05/19/2021 - 06/08/2021100
57268Online05/26/2021 - 06/15/2021100
57269Online06/02/2021 - 06/22/2021100
57270Online06/09/2021 - 06/29/2021100
57271Online06/16/2021 - 07/06/2021100
57272Online06/23/2021 - 07/13/2021100
57273Online06/30/2021 - 07/20/2021100

Communications Training Officer, 5th Ed.

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57030Online Full 04/21/2021 - 05/25/20210
57031Online Full 04/28/2021 - 06/01/20210
59826Online Full 04/28/2021 - 06/01/20210
59723Online Full 04/28/2021 - 06/01/20210
59633Suwanee, GA Confirmed 05/03/2021 - 05/05/202111
57032Online Full 05/05/2021 - 06/18/20210
59827Online Full 05/05/2021 - 06/08/20210
60233Forsyth, GA05/05/2021 - 05/07/202125
57033Online Full 05/12/2021 - 06/15/20210
59829Online Full 05/12/2021 - 06/15/20210
60248Online05/19/2021 - 06/22/202116
60250Online05/26/2021 - 06/29/202120
57034Online05/26/2021 - 06/29/20217
57035Online06/02/2021 - 07/06/202118
57036Online06/09/2021 - 07/13/202120
57037Online06/16/2021 - 07/20/202119
59630Greer, SC06/21/2021 - 06/23/202123
59387Virtual Classroom Full 06/28/2021 - 06/30/20210
57038Online06/30/2021 - 08/03/202112
60094Online07/07/2021 - 08/10/202120
60095Online07/14/2021 - 08/17/202120
60096Online07/21/2021 - 08/24/202120
60098Online07/28/2021 - 08/31/202120
60099Online08/04/2021 - 09/07/202120
60100Online08/11/2021 - 09/14/202120
60101Online08/18/2021 - 09/21/202120
59933Virtual Classroom08/24/2021 - 08/27/202115
60102Online08/25/2021 - 09/28/202120
60103Online09/01/2021 - 10/05/202120
60104Online09/08/2021 - 10/12/202120
60105Online09/15/2021 - 10/19/202120
60106Online09/22/2021 - 10/26/202120
60107Online09/29/2021 - 11/02/202120
60108Online10/06/2021 - 11/09/202120
59177Kent, WA10/11/2021 - 10/13/202125
60109Online10/13/2021 - 11/16/202120
60110Online10/20/2021 - 11/23/202120
60111Online10/27/2021 - 11/30/202120
60112Online11/03/2021 - 12/07/202120
60113Online11/10/2021 - 12/14/202120
60064Virtual Classroom11/16/2021 - 11/19/202120
60114Online11/17/2021 - 12/21/202120

Communications Training Officer, 5th Ed., Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Must hold current Communications Training Officer, 5th Edition student certification and have one year in an ECC. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57185Online04/28/2021 - 06/08/202115
60265Forsyth, GA05/10/2021 - 05/14/202125
57190Online05/26/2021 - 07/06/202121
57195Online06/23/2021 - 08/03/202124
59759Tempe, AZ07/12/2021 - 07/16/202125
60040Online07/28/2021 - 09/07/202124
60042Online08/25/2021 - 10/05/202124
60044Online09/22/2021 - 11/02/202124
60045Online10/27/2021 - 12/07/202124

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement process within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56916Online05/12/2021 - 06/15/20215
60188Online07/07/2021 - 08/10/202125
60189Online08/11/2021 - 09/14/202125
60190Online09/15/2021 - 10/19/202125
60191Online10/13/2021 - 11/16/202125
60192Online01/12/2022 - 02/15/202225
60193Online03/09/2022 - 04/12/202225
60194Online04/20/2022 - 05/24/202225
60195Online05/18/2022 - 06/21/202225
60196Online06/15/2022 - 07/19/202225

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
59597Online Full 05/05/2021 - 05/25/20210
58552Tilton, NH05/26/202122
56881Online06/02/2021 - 06/22/202116
59385Virtual Classroom06/14/202117
60177Online07/21/2021 - 08/10/202125
60178Online09/01/2021 - 09/21/202125
59931Virtual Classroom09/14/202120
60180Online10/06/2021 - 10/26/202125
60181Online12/01/2021 - 12/21/202125
60182Online02/02/2022 - 02/22/202225
59932Virtual Classroom03/15/202220
60183Online04/06/2022 - 04/26/202225
60184Online05/11/2022 - 05/31/202225
60185Online06/01/2022 - 06/21/202225
60187Online06/29/2022 - 07/19/202225

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56867Online Full 05/12/2021 - 06/01/20210
56868Online06/02/2021 - 06/22/202116
60226Online07/21/2021 - 08/10/202120
60227Online08/11/2021 - 08/31/202120
60230Online09/01/2021 - 09/21/202120
60249Online09/15/2021 - 10/05/202120
60251Online10/06/2021 - 10/26/202120
60266Online11/03/2021 - 11/23/202120

Cybersecurity Fundamentals for the ECC

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
59545Virtual Classroom Full 06/08/2021-1

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56908Online06/02/2021 - 06/22/202116
60197Online07/21/2021 - 08/10/202120
60198Online08/11/2021 - 08/31/202120
60199Online10/06/2021 - 10/26/202120
60200Online12/01/2021 - 12/21/202120
60201Online02/02/2022 - 02/22/202220
60202Online03/02/2022 - 03/22/202220
60203Online04/06/2022 - 04/26/202220
60204Online06/01/2022 - 06/21/202220
60205Online06/29/2022 - 07/19/202220

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56825Online05/12/2021 - 06/01/202116
56827Online06/30/2021 - 07/20/202120
59941Virtual Classroom08/10/202120
59942Virtual Classroom02/08/202220

Emergency Medical Dispatch, 5th Ed., Version 4

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
59859Online04/28/2021 - 06/08/20211
57070Online05/05/2021 - 06/15/20211
59825Online Full 05/05/2021 - 06/15/20210
59860Online05/12/2021 - 06/22/202110
57071Online05/19/2021 - 06/29/20219
57072Online06/02/2021 - 07/13/202114
57073Online06/09/2021 - 07/20/202115
57136Online06/16/2021 - 07/27/202115
59833North Andover, MA06/21/2021 - 06/24/202115
57075Online06/30/2021 - 08/10/202115
60021Online07/14/2021 - 08/24/202115
60023Online07/21/2021 - 08/31/202115
60026Online08/04/2021 - 09/14/202115
60029Online08/11/2021 - 09/21/202115
60031Online08/18/2021 - 09/28/202115
60034Online09/08/2021 - 10/19/202115
60037Online09/15/2021 - 10/26/202115
60039Online09/29/2021 - 11/09/202115
60041Online10/06/2021 - 11/16/202115
60043Online10/13/2021 - 11/23/202115
60046Online10/20/2021 - 11/30/202115
60049Online11/03/2021 - 12/14/202115
60050Online11/10/2021 - 12/21/202115
60052Online11/17/2021 - 01/04/202215
60055Online12/08/2021 - 01/25/202215
60058Online12/29/2021 - 02/08/202215

Emergency Medical Dispatch, 5th Ed., Version 4, Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** 1. Current EMD 5.4 student certification 2. Current CPR (AHA/ARC/Equiv) Certification 3. EMT-A or Paramedic or higher Certification *if applicable 4. Minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. 5. Must be affiliated with an agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57188Online04/28/2021 - 06/08/202121
57193Online05/26/2021 - 07/06/202124
57198Online06/23/2021 - 08/03/202123
59758Tempe, AZ07/12/2021 - 07/16/202125
60047Online07/28/2021 - 09/07/202124
60048Online08/25/2021 - 10/05/202124
60051Online09/22/2021 - 11/02/202124
60053Online10/27/2021 - 12/07/202124
60054Online11/24/2021 - 01/11/202224
60056Online12/29/2021 - 02/08/202224
60057Online01/26/2022 - 03/08/202224
60059Online02/23/2022 - 04/05/202224
60060Online03/23/2022 - 05/03/202224
60061Online04/27/2022 - 06/07/202224
60062Online05/25/2022 - 07/05/202224
60063Online06/22/2022 - 08/02/202224

Emergency Medical Dispatch, 5th Edition, Version 4 Instructor Update (2021)

The Emergency Medical Dispatch, 5th Ed., Version 4 Instructor Update (2021) Course is designed to update all current APCO Certified EMD 5.3 Instructors with the new 5th Edition, Version 4 release. Choose a course number to learn more.
** Students must hold a current Emergency Medical Dispatch, 5th Ed., Version 3 Instructor certification **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57334Online04/21/2021 - 05/11/2021100
57335Online04/28/2021 - 05/18/2021100
57336Online05/05/2021 - 05/25/2021100
57337Online05/12/2021 - 06/01/2021100
57338Online05/19/2021 - 06/08/2021100
57339Online05/26/2021 - 06/15/2021100
57340Online06/02/2021 - 06/22/2021100
57341Online06/09/2021 - 06/29/2021100
57342Online06/16/2021 - 07/06/2021100
57343Online06/23/2021 - 07/13/2021100
57344Online06/30/2021 - 07/20/2021100

Fire Service Communications, 2nd Ed., Version 1

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56927Online Full 04/21/2021 - 06/01/20210
56928Online05/19/2021 - 06/29/202111
56929Online06/16/2021 - 07/27/202121

Fire Service Communications, 2nd Ed., Version 1, Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56935Online05/19/2021 - 06/29/202110
60219Online07/07/2021 - 08/17/202122
60222Online09/08/2021 - 10/19/202122
60223Online01/05/2022 - 02/15/202222
60224Online03/09/2022 - 04/19/202222
60225Online06/08/2022 - 07/19/202222

Fire Service Communications, 2nd Ed., Version 1, Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Must hold current Fire Service Communications, 2nd Edition student certification and have one year in an ECC. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57187Online04/28/2021 - 06/08/202122
57192Online05/26/2021 - 07/06/202124
57197Online06/23/2021 - 08/03/202124
60020Online07/28/2021 - 09/07/202124
60022Online08/25/2021 - 10/05/202124
60024Online09/22/2021 - 11/02/202124
60025Online10/27/2021 - 12/07/202124
60027Online11/24/2021 - 01/11/202224
60028Online12/29/2021 - 02/08/202224
60030Online01/26/2022 - 03/08/202224
60032Online02/23/2022 - 04/05/202224
60033Online03/23/2022 - 05/03/202224
60035Online04/27/2022 - 06/07/202224
60036Online05/25/2022 - 07/05/202224
60038Online06/22/2022 - 08/02/202224

Fundamentals of Tactical Dispatch

The mission of a Tactical Dispatch Team is to provide emergency communications support to Incident Command at a critical incident or an event outside the routine capabilities of normal operations. In this APCO course, we explore the key knowledge and skills for tactical dispatch with the instructor and fellow students working together on scenarios that capture real-world experiences. Choose a course number to learn more.
** 1. Minimum one-year experience as an ECC telecommunicator 2. Students must have successfully completed a 40-hour formal basic telecommunicator training program 3. Successful completion of the free FEMA courses: IS 100, IS 200 and IS 700 **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
58252Online05/05/2021 - 05/25/202112
59336Virtual Classroom05/20/2021 - 05/21/20217
58253Online06/09/2021 - 06/29/202122
59915Virtual Classroom07/15/2021 - 07/16/202120
58443Bozeman, MT09/07/2021 - 09/08/202120
59916Virtual Classroom11/04/2021 - 11/05/202120
59917Virtual Classroom02/17/2022 - 02/18/202220
59918Virtual Classroom05/12/2022 - 05/13/202220

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
** CTO experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5710607/01/2021 - 06/30/2022985
5710710/01/2021 - 09/30/20221000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
** EMD experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5711205/01/2021 - 04/30/2022952
5711306/01/2021 - 05/31/2022999
5711407/01/2021 - 06/30/20221000
5711508/01/2021 - 07/31/20221000
5711609/01/2021 - 08/31/20221000
5711710/01/2021 - 09/30/20221000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5709605/01/2021 - 04/30/2022886
5709706/01/2021 - 05/31/2022977
5709807/01/2021 - 06/30/20221000
5709908/01/2021 - 07/31/20221000
5710009/01/2021 - 08/31/20221000
5710110/01/2021 - 09/30/20221000

Instructor Techniques Enrichment Course

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45900Online03/15/2017 - 12/31/2022941

Instructor Techniques, 2nd Ed., for General Instructors

This course explores the basic skills and techniques of teaching. Based on the principles of adult education, students study the dynamics of instructional delivery. Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration. This course is ideal for those who have been tasked with training within your agency. Choose a course number to learn more.
** Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57122Online06/23/2021 - 08/03/202120
59986Online12/29/2021 - 02/08/202224
59988Online06/22/2022 - 08/02/202224

Law Enforcement Communications, 1st Ed.

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56942Online05/12/2021 - 06/22/20215
59540Seymour, IN05/24/2021 - 05/27/202125
56943Online06/09/2021 - 07/20/202117

Law Enforcement Communications, 1st Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Law Enforcement Communications, 1st Edition student certification and have one year in an ECC. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57186Online04/28/2021 - 06/08/202123
57191Online05/26/2021 - 07/06/202124
57196Online06/23/2021 - 08/03/202124
59727Tempe, AZ07/12/2021 - 07/16/202125
60008Online07/28/2021 - 09/07/202124
60009Online08/25/2021 - 10/05/202124
60010Online09/22/2021 - 11/02/202124
60011Online10/27/2021 - 12/07/202124
60012Online11/24/2021 - 01/11/202224
60013Online12/29/2021 - 02/08/202224
60014Online01/26/2022 - 03/08/202224
60015Online02/23/2022 - 04/05/202224
60016Online03/23/2022 - 05/03/202224
60017Online04/27/2022 - 06/07/202224
60018Online05/25/2022 - 07/05/202224
60019Online06/22/2022 - 08/02/202224

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56892Online05/12/2021 - 06/01/202116
59542Seymour, IN06/28/202125
60141Online07/21/2021 - 08/10/202120
60142Online10/06/2021 - 10/26/202120
60143Online01/05/2022 - 01/25/202220
60144Online04/06/2022 - 04/26/202220

Public Safety Telecommunicator 1, 7th Ed.

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56987Online Full 04/21/2021 - 05/18/2021-1
56988Online Full 04/28/2021 - 05/25/20210
59537Seymour, IN Confirmed 05/03/2021 - 05/07/202113
58554Tilton, NH05/10/2021 - 05/14/202125
56990Online Full 05/12/2021 - 06/08/20210
56991Online Full 05/19/2021 - 06/15/20210
56992Online05/26/2021 - 06/22/202121
56993Online06/02/2021 - 06/29/202122
56994Online06/09/2021 - 07/06/202124
56995Online06/16/2021 - 07/13/202125
57903Virtual Classroom06/21/2021 - 06/25/20219
56996Online06/23/2021 - 07/20/202123
56997Online06/30/2021 - 07/27/202123
59937Virtual Classroom07/26/2021 - 07/30/202120
59938Virtual Classroom10/11/2021 - 10/15/202120
59939Virtual Classroom01/17/2022 - 01/21/202220
59940Virtual Classroom05/23/2022 - 05/27/202220

Public Safety Telecommunicator 1, 7th Ed. Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Public Safety Telecommunicator 1, 7th Edition student certification and have one year in an ECC. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57189Online04/28/2021 - 06/08/202117
57194Online05/26/2021 - 07/06/202124
57199Online06/23/2021 - 08/03/202122
59760Tempe, AZ07/12/2021 - 07/16/202125
59991Online07/28/2021 - 09/07/202124
59992Online08/25/2021 - 10/05/202124
59994Online09/22/2021 - 11/02/202124
59995Online10/27/2021 - 12/07/202124
59997Online11/24/2021 - 01/11/202224
59999Online12/29/2021 - 02/08/202224
60001Online01/26/2022 - 03/08/202224
60002Online02/23/2022 - 04/05/202224
60003Online03/23/2022 - 05/03/202224
60005Online04/27/2022 - 06/07/202224
60006Online05/25/2022 - 07/05/202224
60007Online06/22/2022 - 08/02/202224

Public Safety Telecommunicator 1, 7th Ed., Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57002Online05/05/2021 - 06/01/20211
59935Virtual Classroom08/16/2021 - 08/21/202120
59936Virtual Classroom03/07/2022 - 03/12/202220

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
59824Online05/12/2021 - 06/01/20219
56900Online Full 05/12/2021 - 06/01/20210
59598Online06/16/2021 - 07/06/202117
60209Online07/21/2021 - 08/10/202120
60210Online08/11/2021 - 08/31/202120
60211Online10/06/2021 - 10/26/202120
59178Kent, WA10/14/202125
60212Online12/01/2021 - 12/21/202120
60214Online02/02/2022 - 02/22/202220
60215Online03/02/2022 - 03/22/202220
60216Online04/06/2022 - 04/26/202220
60217Online06/01/2022 - 06/21/202220
60218Online06/29/2022 - 07/19/202220