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Training Course: Schedule & Registration

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Registration & Cancellation Policy

Active Shooter Incidents for Public Safety Communications, 2nd Edition

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** ** Pre-requisite: Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. ** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50712Quitman , MS06/25/201814
49162Palatine, IL Confirmed 06/29/201812
48835Loveland, CO Full 06/29/20180
49979Mount Morris, NY Confirmed 07/09/201810
50040Milton, FL Full 07/10/20180
49941Bowie, MD Confirmed 07/11/20188
50142Online07/11/2018 - 07/31/201822
50041Milton, FL Confirmed 07/12/201811
49741Rogers, AR Confirmed 07/13/20182
49122Gulfport, MS07/23/201818
49183Las Vegas, NV Confirmed 08/04/201812
50738Kenner, LA08/14/201825
50739Kenner, LA08/15/201825
50459Kittanning, PA08/20/201813
50718Berlin, VT08/27/201825
49861Sanford, FL Cancelled 08/28/201824
49743Moab, UT09/04/201817
50143Online09/12/2018 - 10/02/201824
50766Franklin, IN09/18/2018
49263Natick, MA10/08/201825
49130Burien, WA10/16/20185
49188Spokane, WA10/18/201824
50144Online11/07/2018 - 11/27/201825
50145Online01/02/2019 - 01/22/201925
50146Online02/06/2019 - 02/26/201925
50147Online03/06/2019 - 03/26/201925
50148Online04/17/2019 - 05/07/201925
50757Kennesaw, GA05/20/201925
50149Online06/05/2019 - 06/25/201925

APCO IntelliComm™ Guidecard Software Demo

** No pre-requisites for this class **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled

Bullying and Negativity in the Communications Center

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49257Wiggins, MS08/20/201821
49327Newton, NJ08/27/201825
50460Reynoldsburg, OH09/21/201822
49264Natick, MA11/07/201825
49123Gulfport, MS12/10/201823

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48552Online08/15/2018 - 10/09/201820

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48547Online08/15/2018 - 10/30/201814
48543Online08/15/2018 - 10/30/201820

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50014Online09/05/2018 - 10/30/20183
50015Online01/09/2019 - 03/05/201915
50016Online04/10/2019 - 06/04/201915

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48549Online08/15/2018 - 10/09/201816

Call Processing Incidents Involving Veterans with PTSD

This course provides information regarding the challenges that returning military veterans are facing and to prepare Telecommunicators for the possibility of interaction with Veterans in crisis. The focus is on Veterans suffering from Post-Traumatic Stress Disorder or Traumatic Brain Injury. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49256Wiggins, MS07/16/201812
49328Newton, NJ09/12/201825
50767Franklin, IN09/19/201825
49124Gulfport, MS01/11/201925

Communications Center Supervisor, 4th Edition

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures and be either in or under consideration for a supervisory position. Students must bring their agency’s policies and procedures manual to class for reference. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46760Online Full 06/27/2018 - 07/31/20180
49151Palatine, IL Confirmed 07/09/2018 - 07/11/20188
50186Online07/18/2018 - 08/21/201821
50187Online08/01/2018 - 09/04/201820
49036Las Vegas, NV Confirmed 08/02/2018 - 08/04/201817
50188Online08/22/2018 - 09/25/201820
50189Online09/12/2018 - 10/16/201822
50720Fayetteville, NC09/17/2018 - 09/19/201825
50190Online10/03/2018 - 11/06/201822
49742Natick, MA10/15/2018 - 10/17/201825
50191Online10/24/2018 - 11/27/201822
49864Sanford, FL10/29/2018 - 10/31/201821
50192Online11/14/2018 - 12/18/201822
50193Online12/05/2018 - 01/15/201922
50194Online01/02/2019 - 02/05/201922
50195Online01/23/2019 - 02/26/201922
50196Online02/13/2019 - 03/19/201922
50197Online03/06/2019 - 04/09/201922
50198Online04/03/2019 - 05/07/201922
50199Online05/01/2019 - 06/04/201922
50200Online05/22/2019 - 06/25/201922
50201Online06/05/2019 - 07/09/201922

Communications Training Officer, 5th Edition

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50203Online07/11/2018 - 08/14/20189
50204Online07/18/2018 - 08/21/201817
49152Palatine, IL Confirmed 07/23/2018 - 07/25/201812
50205Online08/01/2018 - 09/04/201820
49037Las Vegas, NV Confirmed 08/02/2018 - 08/04/201820
50206Online08/15/2018 - 09/18/201819
50207Online08/22/2018 - 09/25/201818
49964Wethersfield, CT08/27/2018 - 08/29/201825
50208Online09/05/2018 - 10/09/201820
50209Online09/12/2018 - 10/16/201820
50210Online09/19/2018 - 10/23/201820
49863Sanford, FL09/24/2018 - 09/26/201816
50740Chesapeake, VA10/01/2018 - 10/03/201825
50211Online10/03/2018 - 11/06/201820
50108Rushville, IN10/15/2018 - 10/19/201824
50212Online10/17/2018 - 11/20/201820
50758Florence, AL10/22/2018 - 10/24/201825
50213Online10/24/2018 - 11/27/201820
49927Dayton, WA10/29/2018 - 10/31/201825
49465Tifton, GA11/06/2018 - 11/08/201825
50214Online11/07/2018 - 12/11/201820
50216Online11/14/2018 - 12/18/201820
50217Online11/21/2018 - 01/01/201920
49265Natick, MA12/03/2018 - 12/05/201825
50218Online12/12/2018 - 01/22/201920
49956Silver Spring, MD01/07/2019 - 01/09/201925
50219Online01/16/2019 - 02/19/201920
50220Online02/06/2019 - 03/12/201920
50221Online02/13/2019 - 03/19/201920
50222Online02/20/2019 - 03/26/201920
50223Online03/06/2019 - 04/09/201920
50224Online03/13/2019 - 04/16/201920
50225Online03/20/2019 - 04/23/201920
50244Online04/03/2019 - 05/07/201920
50246Online04/10/2019 - 05/14/201920
50247Online04/17/2019 - 05/21/201920
50248Online05/01/2019 - 06/04/201920
50249Online05/15/2019 - 06/18/201920
50250Online05/22/2019 - 06/25/201920
50251Online06/05/2019 - 07/09/201920
50252Online06/12/2019 - 07/16/201920
50253Online06/19/2019 - 07/23/201920

Communications Training Officer, 5th Edition Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Successful completion of current version of Communications Training Officer student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46943Online06/27/2018 - 08/07/201815
49335Nashville, TN Confirmed 07/16/2018 - 07/20/201823
50349Online07/25/2018 - 09/04/201819
49377Palatine, IL08/13/2018 - 08/17/201825
50749Boston, 08/13/2018 - 08/17/201825
49350Tifton, GA08/27/2018 - 08/31/201824
50355Online08/29/2018 - 10/23/201820
50362Online09/26/2018 - 11/20/201819
50368Online10/31/2018 - 12/11/201820
50374Online11/28/2018 - 01/15/201920
50380Online01/30/2019 - 03/12/201920
50386Online02/27/2019 - 04/09/201920
50392Online03/27/2019 - 05/07/201920
50398Online04/24/2019 - 06/04/201920
50404Online05/29/2019 - 07/09/201920
50410Online06/26/2019 - 08/06/201920

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49153Palatine, IL Cancelled 07/12/2018 - 07/13/201824
49038Las Vegas, NV Cancelled 08/09/2018 - 08/10/201825
50067Online09/12/2018 - 10/16/201824
50756Apex, NC10/22/2018 - 10/23/201825
50068Online11/14/2018 - 12/18/201825
50069Online03/06/2019 - 04/09/201925
50070Online05/22/2019 - 06/25/201925

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50087Online07/11/2018 - 07/31/201819
49106Gulfport, MS08/24/201823
50719Berlin, VT08/28/201825
50747Canton, MI08/28/201823
49318Portage, WI09/05/201820
48836Loveland, CO09/06/201816
50088Online09/12/2018 - 10/02/201823
50777Fargo, ND10/01/201825
50759Minneapolis, MN10/04/201825
49928Dayton, WA11/01/201825
50089Online11/07/2018 - 11/27/201824
50090Online02/06/2019 - 02/26/201925
50091Online04/10/2019 - 04/30/201925
50092Online06/05/2019 - 06/25/201925

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50042Shelby, NC Confirmed 07/16/201811
50043Shelby, NC Confirmed 07/23/201811
49862Sanford, FL09/11/201825
50079Online09/12/2018 - 10/02/201813
50080Online11/21/2018 - 12/11/201819
49107Gulfport, MS02/08/201925
50081Online03/06/2019 - 03/26/201920
50082Online05/22/2019 - 06/11/201920

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50155Online07/11/2018 - 07/31/20183
49965Wethersfield, CT08/30/201825
50157Online09/12/2018 - 10/02/201820
49641Dover, DE10/03/201820
49119Gulfport, MS10/12/201825
50158Online11/07/2018 - 11/27/201819
50159Online01/02/2019 - 01/22/201920
50160Online02/06/2019 - 02/26/201920
50161Online03/06/2019 - 03/26/201920
50162Online04/17/2019 - 05/07/201920
50163Online06/05/2019 - 06/25/201920

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50083Online09/12/2018 - 10/02/201818
50084Online11/21/2018 - 12/11/201819
50085Online03/06/2019 - 03/26/201920
50086Online05/22/2019 - 06/11/201920

Emergency Medical Dispatch, 5th Edition, Version 3

This course is based on the NHTSA National Standard Curriculum for EMD. Completion of the APCO Institute Emergency Medical Dispatch course means that the student has met all of the requirements of the National Standard Curriculum - an important point for states that require compliance with the national curriculum. Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50612Stoughton, MA Confirmed 06/25/2018 - 06/28/20186
46707Online06/27/2018 - 08/07/20182
50164Online07/18/2018 - 08/28/201812
50165Online08/01/2018 - 09/11/201815
50166Online08/15/2018 - 09/25/201815
50167Online09/19/2018 - 10/30/201810
50168Online10/10/2018 - 11/20/201815
50169Online10/24/2018 - 12/04/201815
50170Online11/07/2018 - 12/18/201815
50171Online11/21/2018 - 01/08/201915
50172Online12/05/2018 - 01/22/201915
50173Online01/09/2019 - 02/19/201915
50174Online01/23/2019 - 03/05/201915
50176Online02/13/2019 - 03/26/201915
50177Online03/06/2019 - 04/16/201915
50178Online03/20/2019 - 04/30/201915
50179Online04/17/2019 - 05/28/201915
50180Online05/08/2019 - 06/18/201915
50182Online05/22/2019 - 07/02/201915
50183Online06/12/2019 - 07/23/201915

Emergency Medical Dispatch, 5th Edition, Version 3 Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** Students must be certified in the current edition of APCO's EMD course, CPR, Advanced Level EMT (for those who will instruct the medical portion) and have formal basic telecommunicator training. The students agency must currently use, or be in the implementation process of, APCO's EMD Program **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46942Online06/27/2018 - 08/07/201818
49336Nashville, TN Confirmed 07/16/2018 - 07/20/201825
50350Online07/25/2018 - 09/04/201820
49378Palatine, IL08/13/2018 - 08/17/201825
50750Boston, 08/13/2018 - 08/17/201825
49351Tifton, GA08/27/2018 - 08/31/201825
50356Online08/29/2018 - 10/23/201818
50363Online09/26/2018 - 11/20/201820
50369Online10/31/2018 - 12/11/201820
50375Online11/28/2018 - 01/15/201920
50381Online01/30/2019 - 03/12/201920
50387Online02/27/2019 - 04/09/201920
50393Online03/27/2019 - 05/07/201920
50399Online04/24/2019 - 06/04/201920
50405Online05/29/2019 - 07/09/201920
50411Online06/26/2019 - 08/06/201920

Fire Service Communications, 2nd Edition

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49120Gulfport, MS Confirmed 06/26/2018 - 06/29/201819
50127Online07/04/2018 - 08/14/20189
49160Palatine, IL Cancelled 07/16/2018 - 07/19/201824
50128Online08/08/2018 - 09/18/20183
49624Harlingen, TX08/20/2018 - 08/23/201825
50129Online09/19/2018 - 10/30/201822
50130Online10/10/2018 - 11/20/201822
50131Online12/05/2018 - 01/22/201922
50132Online02/13/2019 - 03/26/201922
50133Online03/13/2019 - 04/23/201922
50135Online04/10/2019 - 05/21/201922
50136Online05/08/2019 - 06/18/201922

Fire Service Communications, 2nd Edition Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50137Online09/19/2018 - 10/30/201822
50138Online02/13/2019 - 03/26/201922
50139Online05/08/2019 - 06/18/201922

Fire Service Communications, 2nd Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Successful completion of current version of Fire Service Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46944Online06/27/2018 - 08/07/201822
49337Nashville, TN Confirmed 07/16/2018 - 07/20/201825
50351Online07/25/2018 - 09/04/201824
49379Palatine, IL08/13/2018 - 08/17/201825
50751Boston, 08/13/2018 - 08/17/201825
49352Tifton, GA08/27/2018 - 08/31/201825
50357Online08/29/2018 - 10/23/201824
50364Online09/26/2018 - 11/20/201824
50370Online10/31/2018 - 12/11/201824
50376Online11/28/2018 - 01/15/201924
50382Online01/30/2019 - 03/12/201924
50388Online02/27/2019 - 04/09/201924
50394Online03/27/2019 - 05/07/201924
50400Online04/24/2019 - 06/04/201924
50406Online05/29/2019 - 07/09/201924
50412Online06/26/2019 - 08/06/201924

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4650907/01/2018 - 06/30/2019987
4650810/01/2018 - 09/30/20191000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4696607/01/2018 - 06/30/2019961
4696708/01/2018 - 07/31/20191000
4696809/01/2018 - 08/31/2019999
4696910/01/2018 - 09/30/20191000
4697011/01/2018 - 10/31/20191000
4697112/01/2018 - 11/30/20191000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4695207/01/2018 - 06/30/2019972
4695308/01/2018 - 07/31/2019998
4695409/01/2018 - 08/31/20191000
4695510/01/2018 - 09/30/20191000
4695611/01/2018 - 10/31/20191000
4695712/01/2018 - 11/30/20191000

Illuminations - Instructor

Instructors in Instructor Illuminations present continuing education on training-related topics for APCO agency instructors and other interested individuals. New topic presented quarterly. Each worth 3 CDEs. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4651107/01/2018 - 06/30/2019993
4651210/01/2018 - 09/30/20191000

Instructor Techniques 2nd Edition for General Instructors

This course explores the basic skills and techniques of teaching. Based on the principles of adult education, students study the dynamics of instructional delivery. Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration. This course is ideal for those who have been tasked with training within your agency. Choose a course number to learn more.
** Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46941Online06/27/2018 - 08/07/201821
49339Nashville, TN Confirmed 07/16/2018 - 07/20/201825
50353Online07/25/2018 - 09/04/201824
50761Boston, MA08/13/2018 - 08/17/201825
49381Palatine, IL08/13/2018 - 08/17/201825
49354Tifton, GA08/27/2018 - 08/31/201824
50359Online08/29/2018 - 10/23/201824
50366Online09/26/2018 - 11/20/201824
50372Online10/31/2018 - 12/11/201824
50378Online11/28/2018 - 01/15/201924
50384Online01/30/2019 - 03/12/201924
50390Online02/27/2019 - 04/09/201924
50396Online03/27/2019 - 05/07/201924
50402Online04/24/2019 - 06/04/201924
50408Online05/29/2019 - 07/09/201924
50414Online06/26/2019 - 08/06/201924

Instructor Techniques Enrichment Course

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45900Online03/15/2017 - 12/31/2019982

Law Enforcement Communications Instructor, 1st Edition

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Law Enforcement Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46945Online06/27/2018 - 08/07/201824
49338Nashville, TN Confirmed 07/16/2018 - 07/20/201824
50352Online07/25/2018 - 09/04/201824
49380Palatine, IL08/13/2018 - 08/17/201825
50752Boston, 08/13/2018 - 08/17/201825
49353Tifton, GA08/27/2018 - 08/31/201825
50358Online08/29/2018 - 10/23/201824
50365Online09/26/2018 - 11/20/201824
50371Online10/31/2018 - 12/11/201824
50377Online11/28/2018 - 01/15/201924
50383Online01/30/2019 - 03/12/201924
50389Online02/27/2019 - 04/09/201924
50395Online03/27/2019 - 05/07/201924
50401Online04/24/2019 - 06/04/201924
50407Online05/29/2019 - 07/09/201924
50413Online06/26/2019 - 08/06/201924

Law Enforcement Communications, 1st Edition

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50071Online07/04/2018 - 08/14/201813
49325Newton, NJ Cancelled 07/23/2018 - 07/26/201825
50072Online08/15/2018 - 09/25/201820
50044West Newbury, MA09/10/2018 - 09/13/201821
50073Online10/03/2018 - 11/13/201822
49121Gulfport, MS11/05/2018 - 11/08/201825
50074Online11/14/2018 - 01/01/201922
50075Online01/02/2019 - 02/12/201922
50076Online02/13/2019 - 03/26/201922
50077Online04/03/2019 - 05/14/201922
50078Online05/15/2019 - 06/25/201922

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49163Palatine, IL Cancelled 07/20/201824
49326Newton, NJ08/20/201825
50097Online09/12/2018 - 10/02/201820
50098Online11/21/2018 - 12/11/201820
50099Online03/06/2019 - 03/26/201920
50100Online05/22/2019 - 06/11/201920

Public Safety Telecommunicator 1, 7th Edition

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
** ***There are no pre-requisites for this course*** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46813Online06/27/2018 - 07/24/201812
50000Online07/04/2018 - 07/31/201821
50721Greensboro, NC07/09/2018 - 07/13/201825
50001Online07/11/2018 - 08/07/201818
50002Online07/18/2018 - 08/14/201812
50003Online07/25/2018 - 08/21/201822
50272Online08/01/2018 - 08/28/201821
50273Online08/08/2018 - 09/04/201825
50717Biloxi, MS08/13/2018 - 08/17/201825
50274Online08/15/2018 - 09/11/201823
50458Grand Forks, ND08/20/2018 - 08/24/201823
50275Online08/22/2018 - 09/18/201825
50276Online08/29/2018 - 09/25/201825
50295Online09/05/2018 - 10/02/201825
49625Mount Juliet, TN09/10/2018 - 09/14/201823
50296Online09/12/2018 - 10/09/201825
50297Online09/19/2018 - 10/16/201825
50298Online09/26/2018 - 10/23/201825
50299Online10/03/2018 - 10/30/201825
50300Online10/10/2018 - 11/07/201824
50301Online10/17/2018 - 11/14/201825
50302Online10/24/2018 - 11/21/201825
50303Online10/31/2018 - 11/28/201825
50309Online11/07/2018 - 12/05/201825
50310Online11/14/2018 - 12/12/201825
50311Online11/21/2018 - 12/18/201825
50312Online11/28/2018 - 01/01/201925
50313Online12/05/2018 - 01/08/201925
50314Online12/12/2018 - 01/15/201925
50315Online01/02/2019 - 01/29/201925
50316Online01/09/2019 - 02/05/201925
50317Online01/16/2019 - 02/12/201925
50318Online01/23/2019 - 02/19/201925
50319Online01/30/2019 - 02/26/201925
50327Online02/06/2019 - 03/05/201925
50328Online02/13/2019 - 03/12/201925
50329Online02/20/2019 - 03/19/201925
50330Online02/27/2019 - 03/26/201925
50331Online03/06/2019 - 04/02/201925
50332Online03/13/2019 - 04/09/201925
50333Online03/20/2019 - 04/16/201925
50334Online03/27/2019 - 04/23/201925
50335Online04/03/2019 - 04/30/201925
50336Online04/10/2019 - 05/07/201925
50337Online04/17/2019 - 05/14/201925
50338Online04/24/2019 - 05/21/201925
50339Online05/01/2019 - 05/28/201925
50340Online05/08/2019 - 06/04/201925
50342Online05/22/2019 - 06/18/201925
50343Online05/29/2019 - 06/25/201925
50344Online06/05/2019 - 07/02/201925
50345Online06/12/2019 - 07/09/201925
50347Online06/26/2019 - 07/23/201924

Public Safety Telecommunicator 1, 7th Edition Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50304Online08/22/2018 - 09/18/201823
50305Online11/14/2018 - 12/12/201821
50306Online01/23/2019 - 02/19/201925
50307Online03/20/2019 - 04/16/201925
50308Online06/12/2019 - 07/09/201925

Public Safety Telecommunicator 1, 7th Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Public Safety Telecommunicator student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46940Online06/27/2018 - 08/07/201812
49334Nashville, TN Confirmed 07/16/2018 - 07/20/201821
50348Online07/25/2018 - 09/04/201822
50748Boston, 08/13/2018 - 08/17/201825
49376Palatine, IL08/13/2018 - 08/17/201823
49349Tifton, GA08/27/2018 - 08/31/201825
50354Online08/29/2018 - 10/23/201824
50361Online09/26/2018 - 11/20/201824
50367Online10/31/2018 - 12/11/201823
50373Online11/28/2018 - 01/15/201924
50379Online01/30/2019 - 03/12/201924
50385Online02/27/2019 - 04/09/201924
50391Online03/27/2019 - 05/07/201924
50397Online04/24/2019 - 06/04/201924
50403Online05/29/2019 - 07/09/201924
50409Online06/26/2019 - 08/06/201924

Radio Technician Test

The current APCO Institute Radio Technician Examination covers the material that a 2-way Radio Technician working in the communications center and the field should know. The major areas of concern are FCC Regulations, Basic Electronics, and Special Issues that are encountered in public safety communications. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46495Online06/01/2018 - 06/30/201895

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49324Newton, NJ Cancelled 07/09/201825
50093Online09/12/2018 - 10/02/201819
50778Fargo, ND10/02/201825
50094Online11/21/2018 - 12/11/201820
50095Online03/06/2019 - 03/26/201920
50096Online05/22/2019 - 06/11/201920