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Training Course: Schedule & Registration

APCO Full and Associate Members save on Live Training and Online Members save on Online Training. You can sign up yourself or your staff. Click the button to join.
 
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Prerequisite Information: Some of the courses offered may require prerequisite(s). During the registration process an automated prerequisite review will verify that you have met all the requirements necessary to be eligible to participate in that course. If you do not meet all the requirements, you will not be able to continue to register for that course, and you will be advised on what courses or additional information is needed to become eligible.

 
Registration & Cancellation Policy

Active Shooter Incidents for Public Safety Communications, 2nd Ed.

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63822Online11/30/2022 - 12/20/20224
63823Online01/04/2023 - 01/24/202322
63824Online01/18/2023 - 02/07/202324
63825Online02/01/2023 - 02/21/202314
63826Online02/15/2023 - 03/07/202324
63827Online03/08/2023 - 03/28/202325
63828Online03/29/2023 - 04/18/202325
63829Online04/19/2023 - 05/09/202325
63830Online05/17/2023 - 06/06/202325
63831Online06/14/2023 - 07/04/202325

Bullying and Negativity in the Communications Center, 2nd Ed.

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63850Online11/30/2022 - 12/20/20222
63851Online01/04/2023 - 01/24/202319
63852Online01/18/2023 - 02/07/202325
63853Online02/01/2023 - 02/21/202325
63854Online02/15/2023 - 03/07/202325
63855Online03/08/2023 - 03/28/202325
63856Online03/29/2023 - 04/18/202325
63857Online04/19/2023 - 05/09/202325
63858Online05/17/2023 - 06/06/202325

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63670Online01/18/2023 - 03/14/202316

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66275Online01/18/2023 - 03/14/202312

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63676Online01/11/2023 - 03/07/20239

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63673Online01/18/2023 - 03/14/202316

Communications Center Supervisor, 5th Ed., Version 1

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Must have completed a formal, basic instructor-led 40-hour telecommunicator course and CTO program (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.104.2-2017). If not APCO certified, must provide a signed letter on agency letterhead stating the pre-requisites have been met. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64117Online11/30/2022 - 01/10/202316
64118Online12/14/2022 - 01/24/202311
65805Waterbury, CT01/09/2023 - 01/11/202325
64119Online01/11/2023 - 01/25/202317
64120Online01/18/2023 - 02/21/202320
63910Virtual Classroom01/24/2023 - 01/26/202312
64121Online01/25/2023 - 02/28/202321
64122Online02/08/2023 - 03/14/202320
64123Online02/22/2023 - 03/28/202322
64124Online03/01/2023 - 04/04/202322
64125Online03/15/2023 - 04/18/202322
64126Online03/29/2023 - 05/02/202322
64127Online04/12/2023 - 05/16/202322
64128Online04/26/2023 - 05/30/202322
64129Online05/03/2023 - 06/06/202322
64130Online05/17/2023 - 06/20/202322
64131Online05/31/2023 - 07/04/202322
64132Online06/14/2023 - 07/18/202322
64133Online06/28/2023 - 08/01/202322

Communications Training Officer, 6th Ed.

APCO’s Communications Training Officer (CTO) 6th Edition course instructs CTOs how to support their agencies in running standardized training programs built on principles of performance-based training, performance management, and objective documentation. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64437Online Full 11/30/2022 - 01/10/20230
64439Online12/07/2022 - 01/17/20238
64440Online12/07/2022 - 01/17/202318
64441Online12/14/2022 - 01/24/202314
64442Online12/14/2022 - 01/24/202319
64443Online12/28/2022 - 01/31/202313
64444Online12/28/2022 - 01/31/202317
64479Online01/04/2023 - 02/07/202315
64480Online01/04/2023 - 02/07/202320
64481Online01/11/2023 - 02/14/202314
64482Online01/11/2023 - 02/14/202319
63920Virtual Classroom01/17/2023 - 01/19/20236
64483Online01/18/2023 - 02/21/202320
64484Online01/18/2023 - 02/21/202320
64485Online01/25/2023 - 02/28/202318
64486Online01/25/2023 - 02/28/202320
64487Online02/01/2023 - 03/07/202320
64489Online02/01/2023 - 03/07/202320
66348Fall River, MA02/06/2023 - 02/08/202325
64490Online02/08/2023 - 03/14/202318
64491Online02/08/2023 - 03/14/202320
64492Online02/15/2023 - 03/21/202320
64493Online02/15/2023 - 03/21/202320
64494Online02/22/2023 - 03/28/202319
64495Online02/22/2023 - 03/28/202320
64496Online03/01/2023 - 04/04/202320
64497Online03/01/2023 - 04/04/202320
64498Online03/08/2023 - 04/11/202320
64499Online03/08/2023 - 04/11/202320
64500Online03/15/2023 - 04/18/202320
64501Online03/15/2023 - 04/18/202320
63921Virtual Classroom03/21/2023 - 03/23/202320
64502Online03/22/2023 - 04/25/202320
64503Online03/22/2023 - 04/25/202320
64504Online03/29/2023 - 05/02/202320
64505Online03/29/2023 - 05/02/202320
64514Online04/05/2023 - 05/09/202320
64515Online04/05/2023 - 05/09/202320
64516Online04/12/2023 - 05/16/202320
64517Online04/12/2023 - 05/16/202320
64518Online04/19/2023 - 05/23/202320
64519Online04/19/2023 - 05/23/202320
64520Online04/26/2023 - 05/30/202320
64522Online04/26/2023 - 05/30/202320
64523Online05/03/2023 - 06/06/202320
64524Online05/03/2023 - 06/06/202320
64525Online05/10/2023 - 06/13/202320
64526Online05/10/2023 - 06/13/202320
64527Online05/17/2023 - 06/20/202320
64529Online05/17/2023 - 06/20/202320
64530Online05/24/2023 - 06/27/202320
64531Online05/24/2023 - 06/27/202320
64532Online05/31/2023 - 07/04/202320
64533Online05/31/2023 - 07/04/202320
64534Online06/07/2023 - 07/11/202320
64535Online06/07/2023 - 07/11/202320
64536Online06/14/2023 - 07/18/202320
64537Online06/14/2023 - 07/18/202320
64539Online06/21/2023 - 07/25/202320
64540Online06/21/2023 - 07/25/202320
64541Online06/28/2023 - 08/01/202320
64542Online06/28/2023 - 08/01/202320

Communications Training Officer, 6th Ed., Instructor

The Communications Training Officer Instructor 6th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Must hold current Communications Training Officer, 6th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64201Online11/30/2022 - 01/17/202311
64202Online12/28/2022 - 02/07/202321
64203Online01/25/2023 - 03/07/202324
64204Online02/22/2023 - 04/04/202323
64206Online03/22/2023 - 05/02/202324
64207Online04/26/2023 - 06/06/202324
64208Online05/24/2023 - 07/04/202324
64209Online06/28/2023 - 08/08/202324

Communications Training Officer, 6th Ed., Instructor Update

The APCO CTO 6th Edition Instructor Version Update course is designed to bring APCO Certified CTO 5th edition Instructors current with the new 6th Edition release. Choose a course number to learn more.
** Students must hold a current CTO 5th edition Instructor certification. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
61130Online12/07/2022 - 12/27/2022243
61131Online12/14/2022 - 01/03/2023247
61132Online12/21/2022 - 01/10/2023250
61133Online12/28/2022 - 01/17/2023250

Communications Training Officer, 6th Ed., Student Update

The CTO 6th Edition Version Update Course is designed to bring APCO Certified CTO 5th edition students current with the new 6th Edition release. Choose a course number to learn more.
** Students must hold a current CTO 5 certification. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60941Online12/07/2022 - 12/27/2022186
60942Online12/14/2022 - 01/03/2023248
60943Online12/21/2022 - 01/10/2023244
60946Online12/28/2022 - 01/17/2023231

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement process within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63837Online11/30/2022 - 01/10/202319
63838Online01/11/2023 - 02/14/202318
63839Online02/15/2023 - 03/21/202325
63840Online03/29/2023 - 05/02/202325
63841Online05/10/2023 - 06/13/202325
63842Online06/14/2023 - 07/18/202325

Crisis Negotiations for Telecommunicators, 2nd Ed.

The course provides an overview of crisis negotiations for telecommunicators who need to gather key information, engage with a person in crisis, and who may have to act as negotiators until responders arrive. The course objective is training call-takers on the nature of crises as well as the tools to help support the best resolution possible for these high-risk situations. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63887Online Full 12/07/2022 - 01/03/20230
63888Online01/25/2023 - 02/14/20233
63889Online02/15/2023 - 03/07/202321
63915Virtual Classroom03/14/202318
63890Online04/19/2023 - 05/09/202324
63891Online05/17/2023 - 06/06/202324
63892Online06/14/2023 - 07/04/202325

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64026Online12/07/2022 - 01/03/202318
64027Online01/04/2023 - 01/24/202319
64028Online02/15/2023 - 03/07/202320
64029Online03/15/2023 - 04/04/202320
64030Online04/12/2023 - 05/02/202320
64031Online05/17/2023 - 06/06/202320
64032Online06/21/2023 - 07/11/202320

Cybersecurity Fundamentals for the ECC

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
65841Virtual Classroom02/07/202313

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63876Online12/07/2022 - 01/03/202315
63877Online01/04/2023 - 01/24/202319
63878Online02/15/2023 - 03/07/202319
63879Online03/15/2023 - 04/04/202320
63880Online04/12/2023 - 05/02/202310
63881Online05/17/2023 - 06/06/202320
63882Online06/21/2023 - 07/11/202320

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64012Online12/07/2022 - 01/03/202316
64013Online01/04/2023 - 01/24/202320
64014Online02/01/2023 - 02/21/202319
64016Online03/01/2023 - 03/21/202319
64017Online03/29/2023 - 04/18/202320
64018Online04/26/2023 - 05/16/202320
64019Online05/31/2023 - 06/20/202320
64020Online06/28/2023 - 07/18/202320

Emergency Medical Dispatch, 5th Ed., Version 4

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66405Online01/04/2023 - 02/14/202314
64149Online01/11/2023 - 02/21/202313
66207Middleborough, MA01/17/2023 - 01/20/202312
64150Online01/18/2023 - 02/28/202315
64151Online01/25/2023 - 03/07/202315
66373Maynard, MA01/30/2023 - 02/02/202315
63926Virtual Classroom01/31/2023 - 02/03/202312
64152Online02/01/2023 - 03/14/202315
64153Online02/08/2023 - 03/21/202315
64154Online02/15/2023 - 03/28/202315
66374Middleborough, MA02/21/2023 - 02/24/202315
64155Online03/01/2023 - 04/11/202315
66377Springfield, MA03/06/2023 - 03/09/202315
64156Online03/08/2023 - 04/18/202315
64157Online03/15/2023 - 04/25/202315
64158Online03/22/2023 - 05/02/202315
64160Online04/05/2023 - 05/16/202315
64170Online04/12/2023 - 05/23/202315
66378Maynard, MA04/18/2023 - 04/21/202315
64162Online04/19/2023 - 05/30/202315
64163Online05/03/2023 - 06/13/202315
64164Online05/10/2023 - 06/20/202315
66379Maynard, MA05/15/2023 - 05/18/202315
64165Online05/17/2023 - 06/27/202315
63927Virtual Classroom05/23/2023 - 05/26/202315
64166Online05/24/2023 - 07/04/202315
64167Online05/31/2023 - 07/11/202315
64168Online06/07/2023 - 07/18/202315
66381Middleborough, MA06/12/2023 - 06/15/202315
64169Online06/21/2023 - 08/01/202315

Emergency Medical Dispatch, 5th Ed., Version 4, Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** 1. Current EMD 5.4 student certification 2. Current CPR (AHA/ARC/Equiv) Certification 3. EMT-A or Paramedic or higher Certification *if applicable 4. Minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. 5. Must be affiliated with an agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64227Online11/30/2022 - 01/17/202313
64228Online12/28/2022 - 02/07/202324
64229Online01/25/2023 - 03/07/202324
64230Online02/22/2023 - 04/04/202323
64231Online03/22/2023 - 05/02/202324
64232Online04/26/2023 - 06/06/202324
64233Online05/24/2023 - 07/04/202324
64234Online06/28/2023 - 08/08/202324

Fire Service Communications, 2nd Ed., Version 1

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64059Online Full 12/14/2022 - 01/31/20230
64060Online01/25/2023 - 03/07/202311
64061Online02/08/2023 - 03/21/202322
64062Online03/08/2023 - 04/18/202322
64063Online03/29/2023 - 05/09/202322

Fire Service Communications, 2nd Ed., Version 1, Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64004Online01/25/2023 - 03/07/202310
64005Online03/29/2023 - 05/09/202322
66305Online05/03/2023 - 06/13/202322
64006Online06/07/2023 - 07/18/202322

Fire Service Communications, 2nd Ed., Version 1, Canada Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition Canada student course. Successful completion of this course enables your agency instructors to instruct the FSC, 2nd Edition Canada student course in-house or regionally, allowing for significant reduction in your in-service training Choose a course number to learn more.
** Must hold current Fire Service Communications, 2nd Edition Canada student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66279Online01/25/2023 - 03/07/202324
66280Online02/22/2023 - 04/04/202324
66281Online03/22/2023 - 05/02/202324
66282Online04/26/2023 - 06/06/202324
66283Online05/24/2023 - 07/04/202324
66284Online06/28/2023 - 08/08/202324

Fire Service Communications, 2nd Ed., Version 1, Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Must hold current Fire Service Communications, 2nd Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64215Online11/30/2022 - 01/17/202323
64216Online12/28/2022 - 02/07/202324
64217Online01/25/2023 - 03/07/202324
64218Online02/22/2023 - 04/04/202324
64219Online03/22/2023 - 05/02/202324

Fundamentals of Tactical Dispatch

The mission of a Tactical Dispatch Team is to provide emergency communications support to Incident Command at a critical incident or an event outside the routine capabilities of normal operations. In this APCO course, we explore the key knowledge and skills for tactical dispatch with the instructor and fellow students working together on scenarios that capture real-world experiences. Choose a course number to learn more.
** 1. Minimum one-year experience as an ECC telecommunicator 2. Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program 3. Successful completion of the free FEMA courses: IS 100, IS 200 and IS 700 **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63994Online12/07/2022 - 01/03/202315
63995Online01/04/2023 - 01/24/202322
66099West Palm Beach, FL Confirmed 01/09/2023 - 01/10/20233
63996Online02/01/2023 - 02/21/202323
63924Virtual Classroom02/15/2023 - 02/16/202320
63997Online03/01/2023 - 03/21/202324
63998Online03/29/2023 - 04/18/202325
63999Online04/26/2023 - 05/16/202325
64000Online05/31/2023 - 06/20/202325
64001Online06/28/2023 - 07/18/202325

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
** CTO experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6424701/01/2023 - 12/31/2023975
6424804/01/2023 - 03/31/20241000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
** EMD experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6426301/01/2023 - 12/31/2023972
6426402/01/2023 - 01/31/20241000
6426503/01/2023 - 02/29/20241000
6426604/01/2023 - 03/31/20241000
6426705/01/2023 - 04/30/20241000
6426806/01/2023 - 05/31/20241000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6425101/01/2023 - 12/31/2023962
6425202/01/2023 - 01/31/20241000
6425303/01/2023 - 02/29/20241000
6425404/01/2023 - 03/31/20241000
6425505/01/2023 - 04/30/20241000
6425606/01/2023 - 05/31/20241000

Law Enforcement Communications, 1st Ed.

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64047Online01/11/2023 - 02/21/202314
64048Online02/15/2023 - 03/28/202321
64049Online03/15/2023 - 04/25/202322
64051Online04/19/2023 - 05/30/202322
64052Online05/24/2023 - 07/04/202322
64053Online06/21/2023 - 08/01/202322

Law Enforcement Communications, 1st Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Law Enforcement Communications, 1st Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64188Online11/30/2022 - 01/17/202322
64189Online12/28/2022 - 02/07/202324
64190Online01/25/2023 - 03/07/202324
64191Online02/22/2023 - 04/04/202324
64210Online03/22/2023 - 05/02/202324
64193Online04/26/2023 - 06/06/202324
64195Online05/24/2023 - 07/04/202324
64196Online06/28/2023 - 08/08/202324

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63895Online01/11/2023 - 01/31/202312
63896Online04/12/2023 - 05/02/202320
63897Online06/14/2023 - 07/04/202320

Public Safety Telecommunicator 1, 7th Ed.

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63979Online Full 11/30/2022 - 01/03/20230
63981Online12/07/2022 - 01/10/20239
63983Online12/07/2022 - 01/10/202323
63984Online12/14/2022 - 01/17/20239
63985Online12/14/2022 - 01/17/202321
63986Online12/28/2022 - 01/24/202325
63988Online12/28/2022 - 01/24/202323
64290Online01/04/2023 - 01/31/202324
64291Online01/04/2023 - 01/31/202323
63930Virtual Classroom01/09/2023 - 01/13/202312
64292Online01/11/2023 - 02/07/202325
64293Online01/11/2023 - 02/07/202325
64294Online01/18/2023 - 02/14/202324
64295Online01/18/2023 - 02/14/202325
64296Online01/25/2023 - 02/21/202324
64297Online01/25/2023 - 02/21/202325
64298Online02/01/2023 - 02/28/202325
64299Online02/01/2023 - 02/28/202325
64300Online02/08/2023 - 03/07/202325
64301Online02/08/2023 - 03/07/202325
64302Online02/15/2023 - 03/14/202324
64303Online02/15/2023 - 03/14/202325
64304Online02/22/2023 - 03/21/202325
64305Online02/22/2023 - 03/21/202325
64308Online03/01/2023 - 03/28/202325
64310Online03/01/2023 - 03/28/202325
64311Online03/08/2023 - 04/04/202325
64312Online03/08/2023 - 04/04/202325
64314Online03/15/2023 - 04/11/202325
64315Online03/15/2023 - 04/11/202325
64316Online03/22/2023 - 04/18/202325
64317Online03/22/2023 - 04/18/202325
64318Online03/29/2023 - 04/25/202325
64319Online03/29/2023 - 04/25/202325
65707Gilford, NH04/03/2023 - 04/07/202323
64320Online04/05/2023 - 05/02/202325
64321Online04/05/2023 - 05/02/202325
64323Online04/12/2023 - 05/09/202325
64324Online04/12/2023 - 05/09/202325
64325Online04/19/2023 - 05/16/202325
64326Online04/19/2023 - 05/16/202325
64327Online04/26/2023 - 05/23/202325
64328Online04/26/2023 - 05/23/202325
64329Online05/03/2023 - 05/30/202325
64330Online05/03/2023 - 05/30/202325
64331Online05/10/2023 - 06/06/202325
64332Online05/10/2023 - 06/06/202325
64333Online05/17/2023 - 06/13/202325
64334Online05/17/2023 - 06/13/202325
64335Online05/24/2023 - 06/20/202325
64336Online05/24/2023 - 06/20/202325
64337Online05/31/2023 - 06/27/202325
64338Online05/31/2023 - 06/27/202325
64339Online06/07/2023 - 07/04/202325
64340Online06/07/2023 - 07/04/202325
64341Online06/14/2023 - 07/11/202325
64342Online06/14/2023 - 07/11/202325
64343Online06/21/2023 - 07/18/202325
64344Online06/21/2023 - 07/18/202325
64345Online06/28/2023 - 07/25/202325
64346Online06/28/2023 - 07/25/202325

Public Safety Telecommunicator 1, 7th Ed. Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Public Safety Telecommunicator 1, 7th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64176Online11/30/2022 - 01/17/202315
64177Online12/28/2022 - 02/07/202320
64178Online01/25/2023 - 03/07/202320
64179Online02/22/2023 - 04/04/202322
64180Online03/22/2023 - 05/02/202324
64181Online04/26/2023 - 06/06/202324
64182Online05/24/2023 - 07/04/202324
64183Online06/28/2023 - 08/08/202324

Public Safety Telecommunicator 1, 7th Ed., Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64448Online01/18/2023 - 02/14/202318
64450Online02/01/2023 - 02/28/202324
64449Online04/12/2023 - 05/09/202325

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63901Online12/07/2022 - 01/03/202318
63902Online01/25/2023 - 02/14/202319
63903Online02/15/2023 - 03/07/202319
63904Online04/19/2023 - 05/09/202320
63905Online05/17/2023 - 06/06/202320
63906Online06/14/2023 - 07/04/202320