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Training Course: Schedule & Registration

APCO Full and Associate Members save on Live Training and Online Members save on Online Training. You can sign up yourself or your staff. Click the button to join.
 
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Prerequisite Information: Some of the courses offered may require prerequisite(s). During the registration process an automated prerequisite review will verify that you have met all the requirements necessary to be eligible to participate in that course. If you do not meet all the requirements, you will not be able to continue to register for that course, and you will be advised on what courses or additional information is needed to become eligible.

 
Registration & Cancellation Policy

Active Shooter Incidents for Public Safety Communications, 2nd Ed.

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
65202Leesburg, GA Confirmed 08/30/202215
63818Online09/07/2022 - 09/27/20222
64703Dover, NH09/12/202221
65057Texas City, TX09/16/202215
64699South Burlington, VT09/19/202219
65274Salt Lake City, UT09/20/202225
65275Salt Lake City, UT09/21/202225
63819Online09/21/2022 - 10/11/202218
65276Salt Lake City, UT09/22/202225
63820Online10/12/2022 - 11/01/202221
65314Cumberland, RI10/13/202221
63821Online11/09/2022 - 11/29/202224
63822Online11/30/2022 - 12/20/202225
63823Online01/04/2023 - 01/24/202325
63824Online01/18/2023 - 02/07/202325
63825Online02/01/2023 - 02/21/202325
63826Online02/15/2023 - 03/07/202325
63827Online03/08/2023 - 03/28/202325
63828Online03/29/2023 - 04/18/202325
63829Online04/19/2023 - 05/09/202325
63830Online05/17/2023 - 06/06/202325
63831Online06/14/2023 - 07/04/202325

Bullying and Negativity in the Communications Center, 2nd Ed.

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63845Online08/17/2022 - 09/06/202217
63846Online09/07/2022 - 09/27/202220
63847Online09/21/2022 - 10/11/202225
63848Online10/12/2022 - 11/01/202224
65060Texas City, TX10/14/202223
63849Online11/09/2022 - 11/29/202225
63850Online11/30/2022 - 12/20/202225
63851Online01/04/2023 - 01/24/202324
63852Online01/18/2023 - 02/07/202325
63853Online02/01/2023 - 02/21/202325
63854Online02/15/2023 - 03/07/202325
63855Online03/08/2023 - 03/28/202325
63856Online03/29/2023 - 04/18/202325
63857Online04/19/2023 - 05/09/202325
63858Online05/17/2023 - 06/06/202325

CALEA Academia de Entrenamiento de Seguridad Pública Curso de Gerente de Acreditación

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64687Online08/17/2022 - 10/11/202220

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63669Online08/17/2022 - 10/11/202217

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63667Online01/18/2023 - 03/14/202320

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63675Online Full 09/14/2022 - 11/08/20220

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63672Online08/17/2022 - 10/11/202218

Communications Center Supervisor, 5th Ed., Version 1

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Must have completed a formal, basic instructor-led 40-hour telecommunicator course and CTO program (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.104.2-2017). If not APCO certified, must provide a signed letter on agency letterhead stating the pre-requisites have been met. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64108Online08/17/2022 - 09/20/202210
64109Online08/31/2022 - 10/04/20225
64110Online09/07/2022 - 10/11/202220
64111Online09/14/2022 - 10/18/202219
64112Online09/28/2022 - 11/01/202219
64094Grangeville, ID10/03/2022 - 10/06/202220
65120Moundsville, WV10/04/2022 - 10/06/202222
64113Online10/12/2022 - 11/15/202218
64114Online10/26/2022 - 11/29/202222
64115Online11/02/2022 - 12/06/202222
64116Online11/16/2022 - 12/20/202221
64117Online11/30/2022 - 01/10/202322
64118Online12/14/2022 - 01/24/202321
64119Online01/11/2023 - 01/25/202322
64120Online01/18/2023 - 02/21/202322
63910Virtual Classroom01/24/2023 - 01/26/202320
64121Online01/25/2023 - 02/28/202322
64122Online02/08/2023 - 03/14/202321
64123Online02/22/2023 - 03/28/202322
64124Online03/01/2023 - 04/04/202322
64125Online03/15/2023 - 04/18/202322
64126Online03/29/2023 - 05/02/202322
64127Online04/12/2023 - 05/16/202322
64128Online04/26/2023 - 05/30/202322
64129Online05/03/2023 - 06/06/202322
64130Online05/17/2023 - 06/20/202322
64131Online05/31/2023 - 07/04/202322
64132Online06/14/2023 - 07/18/202322
64133Online06/28/2023 - 08/01/202322

Communications Training Officer, 6th Ed.

APCO’s Communications Training Officer (CTO) 6th Edition course instructs CTOs how to support their agencies in running standardized training programs built on principles of performance-based training, performance management, and objective documentation. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64403Online Full 08/17/2022 - 09/20/20220
64405Online Full 08/24/2022 - 09/27/20220
64406Online Full 08/24/2022 - 09/27/20220
64848Weyers Cave, VA08/29/2022 - 08/31/202213
64407Online08/31/2022 - 10/04/20229
64408Online08/31/2022 - 10/04/202219
64409Online09/07/2022 - 10/11/20226
64410Online09/07/2022 - 10/11/202220
64411Online09/14/2022 - 10/18/202217
64412Online09/14/2022 - 10/18/202219
64093Grangeville, ID09/19/2022 - 09/21/202220
64414Online09/21/2022 - 10/25/202219
64415Online09/21/2022 - 10/25/202219
64416Online09/28/2022 - 11/01/202217
64418Online09/28/2022 - 11/01/202220
64419Online10/05/2022 - 11/08/202217
64420Online10/05/2022 - 11/08/202219
64466Auburn, NY10/11/2022 - 10/13/202218
64421Online10/12/2022 - 11/15/202220
64422Online10/12/2022 - 11/15/202220
64423Online10/19/2022 - 11/22/202219
64424Online10/19/2022 - 11/22/202220
65211Virtual Classroom10/25/2022 - 10/27/202215
64426Online10/26/2022 - 11/29/202220
64427Online10/26/2022 - 11/29/202220
64428Online11/02/2022 - 12/06/202219
64429Online11/02/2022 - 12/06/202220
64430Online11/09/2022 - 12/13/202220
64431Online11/09/2022 - 12/13/202220
64432Online11/16/2022 - 12/20/202220
64433Online11/16/2022 - 12/20/202220
64434Online11/23/2022 - 12/27/202220
64435Online11/23/2022 - 12/27/202220
64437Online11/30/2022 - 01/03/202320
64438Online11/30/2022 - 01/03/202320
64439Online12/07/2022 - 01/17/202320
64440Online12/07/2022 - 01/17/202320
64441Online12/14/2022 - 01/24/202320
64442Online12/14/2022 - 01/24/202320
64443Online12/28/2022 - 01/31/202320
64444Online12/28/2022 - 01/31/202320
64479Online01/04/2023 - 02/07/202320
64480Online01/04/2023 - 02/07/202320
64481Online01/11/2023 - 02/14/202320
64482Online01/11/2023 - 02/14/202320
63920Virtual Classroom01/17/2023 - 01/19/202319
64483Online01/18/2023 - 02/21/202320
64484Online01/18/2023 - 02/21/202320
64485Online01/25/2023 - 02/28/202320
64486Online01/25/2023 - 02/28/202320
64487Online02/01/2023 - 03/07/202320
64489Online02/01/2023 - 03/07/202320
64490Online02/08/2023 - 03/14/202320
64491Online02/08/2023 - 03/14/202320
64492Online02/15/2023 - 03/21/202320
64493Online02/15/2023 - 03/21/202320
64494Online02/22/2023 - 03/28/202320
64495Online02/22/2023 - 03/28/202320
64496Online03/01/2023 - 04/04/202320
64497Online03/01/2023 - 04/04/202320
64498Online03/08/2023 - 04/11/202320
64499Online03/08/2023 - 04/11/202320
64500Online03/15/2023 - 04/18/202320
64501Online03/15/2023 - 04/18/202320
63921Virtual Classroom03/21/2023 - 03/23/202320
64502Online03/22/2023 - 04/25/202320
64503Online03/22/2023 - 04/25/202320
64504Online03/29/2023 - 05/02/202320
64505Online03/29/2023 - 05/02/202320
64514Online04/05/2023 - 05/09/202320
64515Online04/05/2023 - 05/09/202320
64516Online04/12/2023 - 05/16/202320
64517Online04/12/2023 - 05/16/202320
64518Online04/19/2023 - 05/23/202320
64519Online04/19/2023 - 05/23/202320
64520Online04/26/2023 - 05/30/202320
64522Online04/26/2023 - 05/30/202320
64523Online05/03/2023 - 06/06/202320
64524Online05/03/2023 - 06/06/202320
64525Online05/10/2023 - 06/13/202320
64526Online05/10/2023 - 06/13/202320
64527Online05/17/2023 - 06/20/202320
64529Online05/17/2023 - 06/20/202320
64530Online05/24/2023 - 06/27/202320
64531Online05/24/2023 - 06/27/202320
64532Online05/31/2023 - 07/04/202320
64533Online05/31/2023 - 07/04/202320
64534Online06/07/2023 - 07/11/202320
64535Online06/07/2023 - 07/11/202320
64536Online06/14/2023 - 07/18/202320
64537Online06/14/2023 - 07/18/202320
64539Online06/21/2023 - 07/25/202320
64540Online06/21/2023 - 07/25/202320
64541Online06/28/2023 - 08/01/202320
64542Online06/28/2023 - 08/01/202320

Communications Training Officer, 6th Ed., Instructor

The Communications Training Officer Instructor 6th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Must hold current Communications Training Officer, 6th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64198Online08/31/2022 - 10/11/202221
64199Online09/28/2022 - 11/08/202223
64200Online10/26/2022 - 12/06/202224
64201Online11/30/2022 - 01/10/202324
64202Online12/28/2022 - 02/07/202324
64203Online01/25/2023 - 03/07/202324
64204Online02/22/2023 - 04/04/202324
64206Online03/22/2023 - 05/02/202324
64207Online04/26/2023 - 06/06/202324
64208Online05/24/2023 - 07/04/202324
64209Online06/28/2023 - 08/08/202324

Communications Training Officer, 6th Ed., Instructor Update

The APCO CTO 6th Edition Instructor Version Update course is designed to bring APCO Certified CTO 5th edition Instructors current with the new 6th Edition release. Choose a course number to learn more.
** Students must hold a current CTO 5th edition Instructor certification. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
61113Online08/17/2022 - 09/06/2022249
61114Online08/24/2022 - 09/13/2022250
61115Online08/31/2022 - 09/20/2022249
61116Online09/07/2022 - 09/27/2022250
61117Online09/14/2022 - 10/04/2022250
61118Online09/21/2022 - 10/11/2022250
61119Online09/28/2022 - 10/18/2022249
61120Online10/05/2022 - 10/25/2022250
61122Online10/12/2022 - 11/01/2022250
61123Online10/19/2022 - 11/08/2022250
61124Online10/26/2022 - 11/15/2022250
61125Online11/02/2022 - 11/22/2022250
61126Online11/09/2022 - 11/29/2022250
61127Online11/16/2022 - 12/06/2022248
61128Online11/23/2022 - 12/13/2022250
61129Online11/30/2022 - 12/20/2022249
61130Online12/07/2022 - 12/27/2022249
61131Online12/14/2022 - 01/03/2023250
61132Online12/21/2022 - 01/10/2023250
61133Online12/28/2022 - 01/17/2023250

Communications Training Officer, 6th Ed., Student Update

The CTO 6th Edition Version Update Course is designed to bring APCO Certified CTO 5th edition students current with the new 6th Edition release. Choose a course number to learn more.
** Students must hold a current CTO 5 certification. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60907Online08/17/2022 - 09/06/2022214
60908Online08/24/2022 - 09/13/2022238
60909Online08/31/2022 - 09/20/2022235
60911Online09/14/2022 - 10/04/2022228
60912Online09/21/2022 - 10/11/2022247
60930Online09/28/2022 - 10/18/2022234
60931Online10/05/2022 - 10/25/2022241
60932Online10/12/2022 - 11/01/2022247
60933Online10/19/2022 - 11/08/2022240
60934Online10/26/2022 - 11/15/2022241
60935Online11/02/2022 - 11/22/2022234
60936Online11/09/2022 - 11/29/2022249
60937Online11/16/2022 - 12/06/2022249
60939Online11/23/2022 - 12/13/2022249
60940Online11/30/2022 - 12/20/2022243
60941Online12/07/2022 - 12/27/2022245
60942Online12/14/2022 - 01/03/2023250
60943Online12/21/2022 - 01/10/2023250
60946Online12/28/2022 - 01/17/2023246

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement process within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63834Online09/14/2022 - 10/18/202214
63836Online10/12/2022 - 11/15/202224
63837Online11/30/2022 - 01/03/202324
63838Online01/11/2023 - 02/14/202325
63839Online02/15/2023 - 03/21/202325
63840Online03/29/2023 - 05/02/202325
63841Online05/10/2023 - 06/13/202325
63842Online06/14/2023 - 07/18/202325

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63884Online08/24/2022 - 09/13/20226
62384Paramus, NJ09/07/202218
65200Leesburg, GA09/08/202218
65198South Burlington, VT09/20/202225
65059Texas City, TX10/07/202223

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64022Online08/17/2022 - 09/06/202215
64023Online09/21/2022 - 10/11/202215
64024Online10/19/2022 - 11/08/202219
64025Online11/23/2022 - 12/13/202219
64026Online12/07/2022 - 12/27/202220
64027Online01/04/2023 - 01/24/202320
64028Online02/15/2023 - 03/07/202320
64029Online03/15/2023 - 04/04/202320
64030Online04/12/2023 - 05/02/202320
64031Online05/17/2023 - 06/06/202320
64032Online06/21/2023 - 07/11/202320

Cybersecurity Fundamentals for the ECC

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63477Virtual Classroom10/11/202216

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63872Online08/17/2022 - 09/06/20228
63873Online09/21/2022 - 10/11/202214
63874Online10/19/2022 - 11/08/202219
65061Texas City, TX10/21/202220
63875Online11/23/2022 - 12/13/202220
63876Online12/07/2022 - 12/27/202220
63877Online01/04/2023 - 01/24/202320
63878Online02/15/2023 - 03/07/202320
63879Online03/15/2023 - 04/04/202320
63880Online04/12/2023 - 05/02/202320
63881Online05/17/2023 - 06/06/202320
63882Online06/21/2023 - 07/11/202320

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64009Online09/07/2022 - 09/27/202211
64010Online10/05/2022 - 10/25/202219
64011Online11/02/2022 - 11/22/202220
64012Online12/07/2022 - 12/27/202220
64013Online01/04/2023 - 01/24/202320
64014Online02/01/2023 - 02/21/202320
64016Online03/01/2023 - 03/21/202320
64017Online03/29/2023 - 04/18/202320
64018Online04/26/2023 - 05/16/202320
64019Online05/31/2023 - 06/20/202320
64020Online06/28/2023 - 07/18/202320

Emergency Medical Dispatch, 5th Ed., Version 4

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63925Virtual Classroom08/23/2022 - 08/26/20222
64138Online Full 08/24/2022 - 10/04/20220
65133Middleboro, MA09/06/2022 - 09/09/20227
64139Online09/07/2022 - 10/18/202213
64140Online09/14/2022 - 10/25/202215
64141Online09/21/2022 - 11/01/202215
64142Online10/05/2022 - 11/15/202215
65144Middleboro, MA10/11/2022 - 10/14/202215
64143Online10/19/2022 - 11/29/202215
64144Online11/09/2022 - 12/20/202215
65191Middleboro, MA11/14/2022 - 11/18/202215
64145Online11/23/2022 - 01/10/202315
64146Online12/07/2022 - 01/24/202315
64147Online12/14/2022 - 01/31/202315
64148Online01/04/2023 - 02/14/202315
64149Online01/11/2023 - 02/21/202315
64150Online01/18/2023 - 02/28/202315
64151Online01/25/2023 - 03/07/202315
63926Virtual Classroom01/31/2023 - 02/03/202315
64152Online02/01/2023 - 03/14/202315
64153Online02/08/2023 - 03/21/202315
64154Online02/15/2023 - 03/28/202315
64155Online03/01/2023 - 04/11/202315
64156Online03/08/2023 - 04/18/202315
64157Online03/15/2023 - 04/25/202315
64158Online03/22/2023 - 05/02/202315
64160Online04/05/2023 - 05/16/202315
64170Online04/12/2023 - 05/23/202315
64162Online04/19/2023 - 05/30/202315
64163Online05/03/2023 - 06/13/202315
64164Online05/10/2023 - 06/20/202315
64165Online05/17/2023 - 06/27/202315
63927Virtual Classroom05/23/2023 - 05/26/202315
64166Online05/24/2023 - 07/04/202315
64167Online05/31/2023 - 07/11/202315
64168Online06/07/2023 - 07/18/202315
64169Online06/21/2023 - 08/01/202315

Emergency Medical Dispatch, 5th Ed., Version 4, Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** 1. Current EMD 5.4 student certification 2. Current CPR (AHA/ARC/Equiv) Certification 3. EMT-A or Paramedic or higher Certification *if applicable 4. Minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. 5. Must be affiliated with an agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64224Online08/31/2022 - 10/11/202222
64225Online09/28/2022 - 11/08/202224
64226Online10/26/2022 - 12/06/202224
64227Online11/30/2022 - 01/10/202324
64228Online12/28/2022 - 02/07/202324
64229Online01/25/2023 - 03/07/202324
64230Online02/22/2023 - 04/04/202324
64231Online03/22/2023 - 05/02/202324
64232Online04/26/2023 - 06/06/202324
64233Online05/24/2023 - 07/04/202324
64234Online06/28/2023 - 08/08/202324

Fire Service Communications, 2nd Ed., Version 1

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63617White River Jct, VT09/06/2022 - 09/09/202222
65170Online09/14/2022 - 10/25/202222
64056Online09/14/2022 - 10/25/20221
64057Online Full 10/12/2022 - 11/22/20220
64058Online11/02/2022 - 01/18/202322
63916Virtual Classroom11/15/2022 - 11/18/202215
64059Online12/14/2022 - 01/31/202319
64060Online01/25/2023 - 03/07/202322
64061Online02/08/2023 - 03/21/202322
64062Online03/08/2023 - 04/18/202322
64063Online03/29/2023 - 05/09/202322
64064Online04/12/2023 - 05/23/202322
63917Virtual Classroom05/09/2023 - 05/12/202320
64065Online05/10/2023 - 06/20/202322
64066Online06/07/2023 - 07/18/202322

Fire Service Communications, 2nd Ed., Version 1, Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64003Online09/14/2022 - 10/25/202221
64004Online01/25/2023 - 03/07/202322
64005Online03/29/2023 - 05/09/202322
64006Online06/07/2023 - 07/18/202322

Fire Service Communications, 2nd Ed., Version 1, Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Must hold current Fire Service Communications, 2nd Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64212Online08/31/2022 - 10/11/202221
64213Online09/28/2022 - 11/08/202223
64214Online10/26/2022 - 12/06/202224
64215Online11/30/2022 - 01/10/202324
64216Online12/28/2022 - 02/07/202324
64217Online01/25/2023 - 03/07/202324
64218Online02/22/2023 - 04/04/202324
64219Online03/22/2023 - 05/02/202324
64220Online04/26/2023 - 06/06/202324
64221Online05/24/2023 - 07/04/202324
64222Online06/28/2023 - 08/08/202324

Fundamentals of Tactical Dispatch

The mission of a Tactical Dispatch Team is to provide emergency communications support to Incident Command at a critical incident or an event outside the routine capabilities of normal operations. In this APCO course, we explore the key knowledge and skills for tactical dispatch with the instructor and fellow students working together on scenarios that capture real-world experiences. Choose a course number to learn more.
** 1. Minimum one-year experience as an ECC telecommunicator 2. Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program 3. Successful completion of the free FEMA courses: IS 100, IS 200 and IS 700 **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63991Online09/07/2022 - 09/27/202223
64704Dover, NH09/13/2022 - 09/14/202218
63396Hilton Head Island, SC09/13/2022 - 09/14/202213
65201Leesburg, GA09/20/2022 - 09/21/202219
64701South Burlington, VT09/21/2022 - 09/22/202214
65072West Palm Beach, FL09/27/2022 - 09/28/202219
63992Online10/05/2022 - 10/25/202223
63993Online11/02/2022 - 11/22/202221
63923Virtual Classroom11/09/2022 - 11/10/202213
63994Online12/07/2022 - 12/27/202224
63995Online01/04/2023 - 01/24/202325
63996Online02/01/2023 - 02/21/202325
63924Virtual Classroom02/15/2023 - 02/16/202320
63997Online03/01/2023 - 03/21/202325
63998Online03/29/2023 - 04/18/202325
63999Online04/26/2023 - 05/16/202325
64000Online05/31/2023 - 06/20/202325
64001Online06/28/2023 - 07/18/202325

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
** CTO experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6011810/01/2022 - 09/30/2023996
6424701/01/2023 - 12/31/20231000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
** EMD experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6015509/01/2022 - 08/31/2023961
6015610/01/2022 - 09/30/2023990
6015711/01/2022 - 10/31/20231000
6015812/01/2022 - 11/30/2023999
6426301/01/2023 - 12/31/20231000
6426402/01/2023 - 01/31/20241000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6012709/01/2022 - 08/31/2023968
6012810/01/2022 - 09/30/20231000
6012911/01/2022 - 10/31/20231000
6013012/01/2022 - 11/30/2023990
6425101/01/2023 - 12/31/20231000
6425202/01/2023 - 01/31/20241000

Law Enforcement Communications, 1st Ed.

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64034Online08/17/2022 - 09/27/20222
63911Virtual Classroom09/13/2022 - 09/16/202214
64046Online09/21/2022 - 11/01/20228
64045Online11/16/2022 - 01/03/202322
64047Online01/11/2023 - 02/21/202322
64048Online02/15/2023 - 03/28/202322
64049Online03/15/2023 - 04/25/202322
64051Online04/19/2023 - 05/30/202322
64052Online05/24/2023 - 07/04/202322
64053Online06/21/2023 - 08/01/202322

Law Enforcement Communications, 1st Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Law Enforcement Communications, 1st Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64185Online08/31/2022 - 10/11/202222
64186Online09/28/2022 - 11/08/202224
64187Online10/26/2022 - 12/06/202223
64188Online11/30/2022 - 01/10/202323
64189Online12/28/2022 - 02/07/202324
64190Online01/25/2023 - 03/07/202324
64191Online02/22/2023 - 04/04/202324
64210Online03/22/2023 - 05/02/202324
64193Online04/26/2023 - 06/06/202324
64195Online05/24/2023 - 07/04/202324
64196Online06/28/2023 - 08/08/202324

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63894Online10/19/2022 - 11/08/202215
63895Online01/11/2023 - 01/31/202320
63896Online04/12/2023 - 05/02/202320
63897Online06/14/2023 - 07/04/202320

Public Safety Telecommunicator 1, 7th Ed.

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63948Online Full 08/17/2022 - 09/13/20220
63950Online08/24/2022 - 09/20/20228
63951Online08/24/2022 - 09/20/202218
63952Online08/31/2022 - 09/27/202215
63953Online08/31/2022 - 09/27/202224
63954Online09/07/2022 - 10/04/202221
63955Online09/07/2022 - 10/04/202223
63956Online09/14/2022 - 10/11/202222
63957Online09/14/2022 - 10/11/202225
65123Medford, MA09/19/2022 - 09/23/20229
63958Online09/21/2022 - 10/18/202224
63959Online09/21/2022 - 10/18/202225
63929Virtual Classroom09/26/2022 - 09/30/202213
63960Online09/28/2022 - 10/25/202225
63961Online09/28/2022 - 10/25/202224
63962Online10/05/2022 - 11/01/202224
63963Online10/05/2022 - 11/01/202224
63964Online10/12/2022 - 11/08/202224
63965Online10/12/2022 - 11/08/202224
63966Online10/19/2022 - 11/15/202224
63967Online10/19/2022 - 11/15/202225
63968Online10/26/2022 - 11/22/202224
63969Online10/26/2022 - 11/22/202225
63970Online11/02/2022 - 11/29/202225
63971Online11/02/2022 - 11/29/202225
63972Online11/09/2022 - 12/06/202225
63973Online11/09/2022 - 12/06/202225
63974Online11/16/2022 - 12/13/202225
63976Online11/16/2022 - 12/13/202225
63977Online11/23/2022 - 12/20/202225
63978Online11/23/2022 - 12/20/202225
63979Online11/30/2022 - 12/27/202225
63980Online11/30/2022 - 12/27/202225
63981Online12/07/2022 - 01/10/202325
63983Online12/07/2022 - 01/10/202325
63984Online12/14/2022 - 01/17/202325
63985Online12/14/2022 - 01/17/202325
63986Online12/28/2022 - 01/24/202325
63988Online12/28/2022 - 01/24/202325
64290Online01/04/2023 - 01/31/202325
64291Online01/04/2023 - 01/31/202325
63930Virtual Classroom01/09/2023 - 01/13/202319
64292Online01/11/2023 - 02/07/202325
64293Online01/11/2023 - 02/07/202325
64294Online01/18/2023 - 02/14/202325
64295Online01/18/2023 - 02/14/202325
64296Online01/25/2023 - 02/21/202325
64297Online01/25/2023 - 02/21/202325
64298Online02/01/2023 - 02/28/202325
64299Online02/01/2023 - 02/28/202325
64300Online02/08/2023 - 03/07/202325
64301Online02/08/2023 - 03/07/202325
64302Online02/15/2023 - 03/14/202325
64303Online02/15/2023 - 03/14/202325
64304Online02/22/2023 - 03/21/202325
64305Online02/22/2023 - 03/21/202325
64308Online03/01/2023 - 03/28/202325
64310Online03/01/2023 - 03/28/202325
64311Online03/08/2023 - 04/04/202325
64312Online03/08/2023 - 04/04/202325
64314Online03/15/2023 - 04/11/202325
64315Online03/15/2023 - 04/11/202325
64316Online03/22/2023 - 04/18/202325
64317Online03/22/2023 - 04/18/202325
64318Online03/29/2023 - 04/25/202325
64319Online03/29/2023 - 04/25/202325
64320Online04/05/2023 - 05/02/202325
64321Online04/05/2023 - 05/02/202325
64323Online04/12/2023 - 05/09/202325
64324Online04/12/2023 - 05/09/202325
64325Online04/19/2023 - 05/16/202325
64326Online04/19/2023 - 05/16/202325
64327Online04/26/2023 - 05/23/202325
64328Online04/26/2023 - 05/23/202325
64329Online05/03/2023 - 05/30/202325
64330Online05/03/2023 - 05/30/202325
64331Online05/10/2023 - 06/06/202325
64332Online05/10/2023 - 06/06/202325
64333Online05/17/2023 - 06/13/202325
64334Online05/17/2023 - 06/13/202325
64335Online05/24/2023 - 06/20/202325
64336Online05/24/2023 - 06/20/202325
64337Online05/31/2023 - 06/27/202325
64338Online05/31/2023 - 06/27/202325
64339Online06/07/2023 - 07/04/202325
64340Online06/07/2023 - 07/04/202325
64341Online06/14/2023 - 07/11/202325
64342Online06/14/2023 - 07/11/202325
64343Online06/21/2023 - 07/18/202325
64344Online06/21/2023 - 07/18/202325
64345Online06/28/2023 - 07/25/202325
64346Online06/28/2023 - 07/25/202325

Public Safety Telecommunicator 1, 7th Ed. Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Public Safety Telecommunicator 1, 7th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64174Online09/28/2022 - 11/08/202219
64175Online10/26/2022 - 12/06/202222
64176Online11/30/2022 - 01/10/202324
64177Online12/28/2022 - 02/07/202324
64178Online01/25/2023 - 03/07/202324
64179Online02/22/2023 - 04/04/202324
64180Online03/22/2023 - 05/02/202324
64181Online04/26/2023 - 06/06/202324
64182Online05/24/2023 - 07/04/202324
64183Online06/28/2023 - 08/08/202324

Public Safety Telecommunicator 1, 7th Ed., Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64446Online08/24/2022 - 09/20/202219
63912Virtual Classroom09/12/2022 - 09/16/202218
64448Online01/18/2023 - 02/14/202325
64449Online01/25/2023 - 02/21/202325
64450Online02/01/2023 - 02/28/202325

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63899Online08/24/2022 - 09/13/202214
65058Texas City, TX09/27/202224
63900Online10/19/2022 - 11/08/202217
63901Online12/07/2022 - 12/27/202220
63902Online01/25/2023 - 02/14/202320
63903Online02/15/2023 - 03/07/202320
63904Online04/19/2023 - 05/09/202320
63905Online05/17/2023 - 06/06/202320
63906Online06/14/2023 - 07/04/202319