Coaching and Mentoring for Comm Center Success: How You Say It Matters
August 13, 2019
Fee(s):This registration has a fee.
Many who work in the comm center pride themselves on their direct approach to communication. "I don't sugarcoat things, I just tell it like it is!" they proudly proclaim, not knowing that the success of their comm center may depend more on HOW they say it than WHAT it said. This session outlines the methods used by the best centers to plan for succession, foster inclusion and build a center culture that breeds success, every day.
Presenter: Adam Timm
- Understand the power of coaching and mentoring for future success
- Identify something you can do today to improve retention at your center
- Practice using a 4-step method that will instantly improve the quality of your feedback
Adam Timm is a trainer, author and consultant for the 9-1-1 industry. For over a decade, he was a 9-1-1 dispatcher for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage at his center. Adam is a frequent keynote and breakout session speaker at NENA and APCO conferences around the country. He’s written two books, including the bestselling, “Stress Is Optional! How to Kick the Habit,” and the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout. Adam’s third book, “O% Turnover: How the Best 9-1-1 Centers Drive Engagement, Boost Morale and Inspire High-Performance Culture,” includes case studies with directors and managers from PSAPs around the country. It is scheduled for release in 2019.