Documentation 101 - If It Wasn’t Written, It Wasn’t Done.
August 18, 2015
Fee(s):This registration has a fee.
This presentation will cover the importance of good narrative writing, including when and how to document, common errors in documentation, and utilization of proper grammar and spelling.
Specifically, the importance of documentation to the responder and the use of narratives in court proceedings. Students will learn how to write an objective narrative without the use of slang and subjective information. Information on when to document, with specific information on common calls for service, such as 9-1-1 hang-ups, in-progress events, cancelled calls, and others will be provided.
- Understand the importance of narrative documentation when receiving calls for service
- Identify when and how to document.
- Utilize proper grammar and spelling.
Crystal N. McDuffie, RPL, ENP
Communications Center & 9-1-1 Services Manager
The new European Union (EU) General Data Protection Regulation (GDPR) that is effective on May 25, 2018 is compelling organizations across the globe to modify their data processing requirements. A key change is that individuals must provide consent to the collection of their personal information and they have expanded rights as individuals to control the use and storage of their personal data. APCO must, therefore, suspend the use of online tools that allow for group registration for classes and events. We recognize this may present an inconvenience for you, but on the advice of legal counsel we have little choice but to require that each individual register separately for all APCO classes and events going forward.