Skip to main content

My Transactions
Join/Renew Membership
Webinars & Recordings
Professional Development Sessions
Emerging Technology Sessions
Schedule & Registration
Order Books (Instructors Only)
APCO Apparel Store
RETAINS Subscription
Agency Training Program

Registration Profile

Documentation 101 - If It Wasn’t Written, It Wasn’t Done.

August 18, 2015
This registration has a fee.

Session description:
This presentation will cover the importance of good narrative writing, including when and how to document, common errors in documentation, and utilization of proper grammar and spelling.

Specifically, the importance of documentation to the responder and the use of narratives in court proceedings. Students will learn how to write an objective narrative without the use of slang and subjective information. Information on when to document, with specific information on common calls for service, such as 9-1-1 hang-ups, in-progress events, cancelled calls, and others will be provided.

Learning Objectives:
  1. Understand the importance of narrative documentation when receiving calls for service
  2. Identify when and how to document.
  3. Utilize proper grammar and spelling.
Crystal N. McDuffie, RPL, ENP
Communications Center & 9-1-1 Services Manager
APCO International
  • Registration & Cancellation Policy 966 SEAT(S) AVAILABLE
  • Register Myself
  • APCO respects individuals rights of privacy, and as such, has put into place various safe-guards to protect these as well as to fulfill privacy regulations. As a result, some of the online functions you are accustomed to accessing on behalf of your agency personnel may no be longer available. To gain access and/or establish permissions to these functions please contact the authorized signator of your agency or, if authorized, become one by clicking on the Manage Authorized Personnel button from the My Organization page to start the process.