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Training Course: Schedule & Registration

APCO Full and Associate Members save on Live Training and Online Members save on Online Training. You can sign up yourself or your staff. Click the button to join.
 
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Prerequisite Information: Some of the courses offered may require prerequisite(s). During the registration process an automated prerequisite review will verify that you have met all the requirements necessary to be eligible to participate in that course. If you do not meet all the requirements, you will not be able to continue to register for that course, and you will be advised on what courses or additional information is needed to become eligible.

 
Registration & Cancellation Policy

Active Shooter Incidents for Public Safety Communications, 2nd Ed.

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63831Online Full 06/14/2023 - 07/04/20230
68202New Haven, CT06/21/202316
68203New Haven, CT06/22/202317
68204New Haven, CT06/23/202320
68060Online07/05/2023 - 07/25/202321
67555Des Moines, IA07/17/202311
68061Online07/19/2023 - 08/08/202322
68044Huntsville, AL07/24/202313
68062Online08/16/2023 - 09/05/202325
68063Online09/13/2023 - 10/03/202325
68064Online09/27/2023 - 10/17/202324
68065Online10/18/2023 - 11/07/202325
68066Online11/08/2023 - 11/28/202325
68067Online11/29/2023 - 12/19/202325
68068Online12/13/2023 - 01/09/202425
68069Online01/10/2024 - 01/30/202425
68070Online01/24/2024 - 02/13/202425
68071Online02/07/2024 - 02/27/202425
68072Online02/21/2024 - 03/12/202425
68073Online03/13/2024 - 04/02/202425
68075Online03/27/2024 - 04/16/202425
68076Online04/10/2024 - 04/30/202425
68077Online05/08/2024 - 05/28/202425
68078Online06/19/2024 - 07/09/202425

Bullying and Negativity in the Communications Center, 2nd Ed.

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68081Online07/19/2023 - 08/08/202319
68186Virtual Classroom07/31/202320
68082Online08/16/2023 - 09/05/202318
68083Online09/13/2023 - 10/03/202325
68084Online10/18/2023 - 11/07/202325
68187Virtual Classroom10/24/202320
68085Online11/08/2023 - 11/28/202325
68086Online12/13/2023 - 01/09/202425
68191Virtual Classroom12/19/202320
68087Online01/17/2024 - 02/06/202425
68088Online02/07/2024 - 02/27/202425
68189Virtual Classroom02/13/202420
68089Online03/06/2024 - 03/26/202425
68090Online04/10/2024 - 04/30/202425
68190Virtual Classroom04/30/202420
68091Online05/08/2024 - 05/28/202425
68092Online06/19/2024 - 07/09/202425

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
67893Online08/16/2023 - 10/31/202320

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
67890Online08/16/2023 - 10/31/20238

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
67887Online09/06/2023 - 10/31/202317

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
67896Online08/16/2023 - 10/31/202319

Communications Center Supervisor, 5th Ed., Version 1

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Must have completed a formal, basic instructor-led 40-hour telecommunicator course and CTO program (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.104.2-2017). If not APCO certified, must provide a signed letter on agency letterhead stating the pre-requisites have been met. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64132Online06/14/2023 - 07/18/202312
64133Online06/28/2023 - 08/01/202311
68143Virtual Classroom07/05/2023 - 07/07/202315
68404Online07/12/2023 - 08/15/202320
68405Online07/19/2023 - 08/22/202321
68406Online07/26/2023 - 08/29/202322
68407Online08/02/2023 - 09/05/202322
68408Online08/16/2023 - 09/19/202322
68409Online08/30/2023 - 10/03/202322
68410Online09/13/2023 - 10/17/202322
68411Online09/20/2023 - 10/24/202322
68412Online10/04/2023 - 11/07/202322
68144Virtual Classroom10/10/2023 - 10/12/202320
68413Online10/18/2023 - 11/21/202322
68414Online11/01/2023 - 12/05/202322
68415Online11/15/2023 - 12/19/202322
68416Online11/29/2023 - 01/09/202422
68417Online12/06/2023 - 01/16/202422
68418Online12/27/2023 - 01/30/202422
68145Virtual Classroom01/09/2024 - 01/11/202420
68419Online01/10/2024 - 02/13/202422
68420Online01/17/2024 - 02/20/202422
68421Online01/24/2024 - 02/27/202422
68422Online02/07/2024 - 03/12/202422
68423Online02/14/2024 - 03/12/202422
68424Online02/21/2024 - 03/26/202422
68425Online03/06/2024 - 04/09/202422
68426Online03/20/2024 - 04/23/202422
68146Virtual Classroom03/26/2024 - 03/28/202420
68428Online04/03/2024 - 05/07/202422
68429Online04/17/2024 - 05/21/202422
68430Online05/01/2024 - 06/04/202422
68147Virtual Classroom05/07/2024 - 05/09/202420
68431Online05/15/2024 - 06/18/202422
68432Online05/29/2024 - 07/02/202422
68433Online06/05/2024 - 07/09/202422
68434Online06/12/2024 - 07/16/202422
68435Online06/19/2024 - 07/23/202422
68436Online06/26/2024 - 07/30/202422

Communications Training Officer, 6th Ed.

APCO’s Communications Training Officer (CTO) 6th Edition course instructs CTOs how to support their agencies in running standardized training programs built on principles of performance-based training, performance management, and objective documentation. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64534Online Full 06/07/2023 - 07/11/20230
64536Online06/14/2023 - 07/18/20232
64537Online06/14/2023 - 07/18/202314
64539Online06/21/2023 - 07/25/202316
64540Online06/21/2023 - 07/25/202316
66593Virtual Classroom Full 06/27/2023 - 06/29/20230
64541Online06/28/2023 - 08/01/20239
64542Online06/28/2023 - 08/01/202316
68442Online07/05/2023 - 08/08/202319
68443Online07/12/2023 - 08/15/202319
68444Online07/19/2023 - 08/22/202320
68446Online07/26/2023 - 08/29/202317
68448Online08/02/2023 - 09/05/202320
68451Online08/09/2023 - 09/12/202320
68452Online08/16/2023 - 09/19/202320
68453Online08/16/2023 - 09/19/202320
68509Baytown, TX08/21/2023 - 08/23/202321
68454Online08/23/2023 - 09/26/202320
68153Virtual Classroom08/29/2023 - 08/31/202312
68455Online08/30/2023 - 10/03/202320
68456Online09/06/2023 - 10/10/202320
68457Online09/06/2023 - 10/10/202320
68459Online09/13/2023 - 10/17/202320
68458Online09/13/2023 - 10/17/202320
68460Online09/20/2023 - 10/24/202320
68462Online09/20/2023 - 10/24/202320
68619Online09/20/2023 - 09/22/202320
68463Online09/27/2023 - 10/31/202320
68464Online09/27/2023 - 10/31/202320
68162Virtual Classroom10/03/2023 - 10/05/202320
68465Online10/04/2023 - 11/07/202320
68466Online10/04/2023 - 11/07/202320
68467Online10/11/2023 - 11/14/202320
68468Online10/11/2023 - 11/14/202320
68471Online10/18/2023 - 11/21/202320
68470Online10/18/2023 - 11/21/202320
68472Online10/25/2023 - 11/28/202320
68700Triadelphia, WV10/30/2023 - 11/01/202325
68474Online11/01/2023 - 12/05/202320
68475Online11/01/2023 - 12/05/202320
68163Virtual Classroom11/07/2023 - 11/09/202320
68477Online11/08/2023 - 12/12/202320
68476Online11/08/2023 - 12/12/202320
68478Online11/15/2023 - 12/19/202320
68479Online11/22/2023 - 01/02/202420
68480Online11/29/2023 - 01/09/202420
68481Online12/06/2023 - 01/16/202420
68482Online12/06/2023 - 01/16/202420
68164Virtual Classroom12/12/2023 - 12/14/202320
68485Online12/13/2023 - 01/23/202420
68484Online12/13/2023 - 01/23/202420
68486Online12/27/2023 - 01/30/202420
68487Online12/27/2023 - 01/30/202420
68488Online01/03/2024 - 02/06/202420
68489Online01/10/2024 - 02/13/202420
68490Online01/17/2024 - 02/20/202420
68491Online01/17/2024 - 02/20/202420
68492Online01/24/2024 - 02/27/202420
68165Virtual Classroom01/29/2024 - 01/31/202420
68493Online01/31/2024 - 03/05/202420
68531Online02/07/2024 - 03/12/202420
68530Online02/07/2024 - 03/12/202420
68166Virtual Classroom02/20/2024 - 02/22/202420
68533Online02/21/2024 - 03/26/202420
68534Online02/21/2024 - 03/26/202420
68532Online02/24/2024 - 03/29/202420
68535Online02/28/2024 - 04/02/202420
68536Online03/06/2024 - 04/09/202420
68537Online03/06/2024 - 04/09/202420
68197Virtual Classroom03/12/2024 - 03/14/202420
68538Online03/13/2024 - 04/16/202420
68540Online03/20/2024 - 04/23/202420
68539Online03/20/2024 - 04/23/202420
68541Online03/27/2024 - 04/30/202420
68542Online04/03/2024 - 05/07/202420
68611Virtual Classroom04/09/2024 - 04/11/202420
68543Online04/10/2024 - 05/14/202420
68544Online04/17/2024 - 05/21/202420
68545Online04/24/2024 - 05/28/202420
68612Virtual Classroom05/01/2024 - 05/03/202420
68546Online05/01/2024 - 06/04/202420
68547Online05/08/2024 - 06/11/202420
68548Online05/15/2024 - 06/18/202420
68549Online05/22/2024 - 06/25/202420
68550Online05/29/2024 - 07/02/202420
68551Online06/05/2024 - 07/09/202420
68552Online06/12/2024 - 07/16/202420
68553Online06/12/2024 - 07/16/202420
68168Virtual Classroom06/18/2024 - 06/20/202420
68554Online06/19/2024 - 07/23/202420
68555Online06/26/2024 - 07/30/202420

Communications Training Officer, 6th Ed., Instructor

The Communications Training Officer Instructor 6th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Must hold current Communications Training Officer, 6th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64209Online06/28/2023 - 08/08/202321
68651Online07/26/2023 - 09/05/202324
68658Online08/30/2023 - 10/10/202323
68665Online09/27/2023 - 11/07/202324
68672Online10/25/2023 - 12/05/202324
68679Online11/29/2023 - 01/09/202424

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement process within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63842Online06/14/2023 - 07/18/202319
68205Online07/05/2023 - 08/08/202323
68206Online08/02/2023 - 09/05/202325
68208Online08/23/2023 - 09/26/202325
68209Online09/06/2023 - 10/10/202325
68210Online09/27/2023 - 10/31/202325
68211Online10/11/2023 - 11/14/202325
68212Online11/08/2023 - 12/12/202325
68213Online12/06/2023 - 01/16/202425
68214Online01/24/2024 - 02/27/202425
68215Online02/21/2024 - 03/26/202425
68216Online03/20/2024 - 04/23/202425
68217Online04/24/2024 - 05/28/202425
68218Online05/29/2024 - 07/02/202425
68219Online06/19/2024 - 07/23/202425

Crisis Negotiations for Telecommunicators, 2nd Ed.

The course provides an overview of crisis negotiations for telecommunicators who need to gather key information, engage with a person in crisis, and who may have to act as negotiators until responders arrive. The course objective is training call-takers on the nature of crises as well as the tools to help support the best resolution possible for these high-risk situations. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63892Online Full 06/14/2023 - 07/04/20230
68106Online06/28/2023 - 07/18/202323
68105Online07/19/2023 - 08/08/202321
68046Huntsville, AL07/25/202315
68107Online08/16/2023 - 09/05/202325
68695Virtual Classroom09/05/202313
68696Virtual Classroom09/06/202314
68697Virtual Classroom09/07/202315
68108Online09/13/2023 - 10/03/202325
68136Virtual Classroom09/21/202318
68109Online09/27/2023 - 10/17/202325
68110Online10/18/2023 - 11/07/202325
68111Online11/08/2023 - 11/28/202325
68112Online12/13/2023 - 01/09/202425
68195Virtual Classroom12/21/202320
68113Online01/17/2024 - 02/06/202424
68114Online02/07/2024 - 02/27/202425
68613Virtual Classroom02/15/202420
68115Online03/06/2024 - 03/26/202425
68138Virtual Classroom04/02/202420
68116Online04/10/2024 - 04/30/202425
68117Online05/08/2024 - 05/28/202425
68118Online06/19/2024 - 07/09/202425

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64032Online Full 06/21/2023 - 07/11/20230
68267Online07/05/2023 - 07/25/202319
68268Online07/12/2023 - 08/01/202320
67212Bentonville, AR08/11/202325
68269Online08/16/2023 - 09/05/202320
68271Online09/13/2023 - 10/03/202320
68272Online10/18/2023 - 11/07/202320
68273Online11/08/2023 - 11/28/202320
68274Online12/13/2023 - 01/09/202420
68275Online01/17/2024 - 02/06/202420
68276Online02/14/2024 - 03/05/202420
68277Online03/06/2024 - 03/26/202420
68278Online03/20/2024 - 04/09/202420
68279Online05/08/2024 - 05/28/202420
68280Online06/19/2024 - 07/09/202420

Cybersecurity Fundamentals for the ECC

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
67303Virtual Classroom07/11/202318
67186Nashville, TN08/05/202318
68313Daytona Beach, FL09/19/202325

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63882Online06/21/2023 - 07/11/20231
66836Edison, NJ06/29/202313
68094Online07/19/2023 - 08/08/202320
68047Huntsville, AL07/26/202322
68095Online08/16/2023 - 09/05/202319
68096Online09/13/2023 - 10/03/202320
68097Online10/18/2023 - 11/07/202320
68098Online12/13/2023 - 01/09/202420
68099Online01/17/2024 - 02/06/202420
68100Online02/07/2024 - 02/27/202420
68101Online02/21/2024 - 03/12/202420
68102Online03/13/2024 - 04/02/202420
68103Online04/17/2024 - 05/07/202420
68104Online06/19/2024 - 07/09/202420

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64020Online06/28/2023 - 07/18/202314
68281Online07/19/2023 - 08/08/202320
68282Online08/16/2023 - 09/05/202320
68283Online09/13/2023 - 10/03/202320
68179Virtual Classroom09/19/202319
68284Online10/18/2023 - 11/07/202320
68285Online11/08/2023 - 11/28/202320
68286Online12/13/2023 - 01/09/202420
68287Online01/17/2024 - 02/06/202420
68288Online02/07/2024 - 02/27/202420
68289Online03/06/2024 - 03/26/202420
68180Virtual Classroom03/19/202420
68290Online04/17/2024 - 05/07/202420
68291Online05/15/2024 - 06/04/202420
68292Online06/19/2024 - 07/09/202420

Emergency Medical Dispatch, 5th Ed., Version 4

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64168Online06/07/2023 - 07/18/20233
64169Online06/21/2023 - 08/01/202310
68445Online07/05/2023 - 08/15/202313
68447Online07/12/2023 - 08/22/202315
68449Online07/19/2023 - 08/29/202315
68450Online07/26/2023 - 09/05/202315
68556Online08/02/2023 - 09/12/202315
68557Online08/16/2023 - 09/26/202315
68194Virtual Classroom08/22/2023 - 08/25/202312
68558Online08/23/2023 - 10/03/202315
68559Online08/30/2023 - 10/10/202315
68560Online09/06/2023 - 10/17/202315
68561Online09/13/2023 - 10/24/202315
68562Online09/20/2023 - 10/31/202315
68563Online09/27/2023 - 11/07/202315
68564Online10/04/2023 - 11/14/202315
68565Online10/11/2023 - 11/21/202315
68566Online10/18/2023 - 11/28/202315
68614Virtual Classroom10/23/2023 - 10/26/202315
68567Online10/25/2023 - 12/05/202315
68568Online11/01/2023 - 12/12/202315
68569Online11/08/2023 - 12/19/202315
68570Online11/15/2023 - 01/02/202415
68571Online11/22/2023 - 01/09/202415
68572Online12/06/2023 - 01/23/202415
68573Online12/13/2023 - 01/30/202415
68574Online01/03/2024 - 02/13/202415
68575Online01/10/2024 - 02/20/202415
68576Online01/17/2024 - 02/27/202415
68196Virtual Classroom01/23/2024 - 01/26/202415
68577Online01/31/2024 - 03/12/202415
68578Online02/07/2024 - 03/19/202415
68579Online02/14/2024 - 03/26/202415
68580Online02/21/2024 - 04/02/202415
68581Online02/28/2024 - 04/09/202415
68582Online03/06/2024 - 04/16/202415
68583Online03/13/2024 - 04/23/202415
68584Online03/20/2024 - 04/30/202415
68585Online03/27/2024 - 05/07/202415
68586Online04/03/2024 - 05/14/202415
68587Online04/10/2024 - 05/21/202415
68588Online04/17/2024 - 05/28/202415
68589Online05/01/2024 - 06/11/202415
68590Online05/15/2024 - 06/25/202415
68141Virtual Classroom05/28/2024 - 05/31/202415
68591Online05/29/2024 - 07/09/202415
68592Online06/12/2024 - 07/23/202415
68593Online06/26/2024 - 08/06/202415

Emergency Medical Dispatch, 5th Ed., Version 4, Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** 1. Current EMD 5.4 student certification 2. Current CPR (AHA/ARC/Equiv) Certification 3. EMT-A or Paramedic or higher Certification *if applicable 4. Minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. 5. Must be affiliated with an agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64234Online06/28/2023 - 08/08/202319
68654Online07/26/2023 - 09/05/202324
68661Online08/30/2023 - 10/10/202324
68668Online09/27/2023 - 11/07/202324
68675Online10/25/2023 - 12/05/202324

Fire Service Communications, 2nd Ed., Version 1, Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68054Online07/26/2023 - 09/05/202322
68055Online09/20/2023 - 10/31/202322
68056Online12/13/2023 - 01/30/202422
68057Online02/21/2024 - 04/02/202422
68058Online03/27/2024 - 05/07/202422
68059Online05/15/2024 - 06/25/202422

Fire Service Communications, 2nd Ed., Version 1, Canada Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition Canada student course. Successful completion of this course enables your agency instructors to instruct the FSC, 2nd Edition Canada student course in-house or regionally, allowing for significant reduction in your in-service training Choose a course number to learn more.
** Must hold current Fire Service Communications, 2nd Edition Canada student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66284Online06/28/2023 - 08/08/202323
68653Online07/26/2023 - 09/05/202324
68659Online08/30/2023 - 10/10/202324
68667Online09/27/2023 - 11/07/202324
68673Online10/25/2023 - 12/05/202324
68681Online11/29/2023 - 01/09/202424

Fire Service Communications, 3rd Ed.

APCO Institute's Fire Service Communications, 3rd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66310Online06/07/2023 - 07/18/20231
66592Virtual Classroom06/19/2023 - 06/22/202311
67206Online06/21/2023 - 08/01/20232
68149Virtual Classroom07/24/2023 - 07/27/202320
68339Online07/26/2023 - 09/05/202321
68340Online08/30/2023 - 10/10/202322
68341Online09/20/2023 - 10/31/202322
68342Online10/25/2023 - 12/05/202321
68343Online11/22/2023 - 01/09/202422
68150Virtual Classroom11/28/2023 - 12/01/202319
68344Online12/13/2023 - 01/30/202422
68345Online01/03/2024 - 02/13/202422
68346Online01/24/2024 - 03/05/202422
68151Virtual Classroom02/06/2024 - 02/09/202420
68347Online02/07/2024 - 03/19/202422
68348Online02/21/2024 - 04/02/202422
68349Online03/13/2024 - 04/23/202422
68350Online03/27/2024 - 05/07/202422
68351Online04/10/2024 - 05/21/202422
68352Online05/15/2024 - 06/25/202422
68152Virtual Classroom06/03/2024 - 06/06/202420
68353Online06/19/2024 - 07/30/202422

Fire Service Communications, 3rd Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 3rd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 3rd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Must hold current Fire Service Communications, 3rd Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66313Online06/28/2023 - 08/08/202323
68652Online07/26/2023 - 09/05/202324
68660Online08/30/2023 - 10/10/202324
68666Online09/27/2023 - 11/07/202324
68674Online10/25/2023 - 12/05/202324
68680Online11/29/2023 - 01/09/202424

Fire Service Communications, 3rd Ed., Instructor Update

The APCO FSC 3rd Edition Instructor Version Update course is designed to bring APCO Certified FSC 3rd edition Instructors current with the new 3rd Edition release. Choose a course number to learn more.
** Students must hold a current FSC 2nd edition Instructor certification. Does not apply to FSC Canada Instructors. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66478Online06/07/2023 - 06/27/2023100
66479Online06/14/2023 - 07/04/2023100
66480Online06/21/2023 - 07/11/202399
66481Online06/28/2023 - 07/18/202398
66482Online07/05/2023 - 07/25/202398
66483Online07/12/2023 - 08/01/202398
66484Online07/19/2023 - 08/08/2023100
66485Online07/26/2023 - 08/15/202398
66486Online08/02/2023 - 08/22/2023100
66487Online08/09/2023 - 08/29/2023100
66488Online08/16/2023 - 09/05/2023100
66489Online08/23/2023 - 09/12/2023100
66490Online08/30/2023 - 09/19/2023100
66491Online09/06/2023 - 09/26/2023100
66492Online09/13/2023 - 10/03/2023100
66493Online09/20/2023 - 10/10/2023100
66494Online09/27/2023 - 10/17/2023100
66495Online10/04/2023 - 10/24/2023100
66496Online10/11/2023 - 10/31/2023100
66497Online10/18/2023 - 11/07/2023100
66498Online10/25/2023 - 11/14/2023100
66499Online11/01/2023 - 11/21/2023100
66500Online11/08/2023 - 11/28/2023100
66501Online11/15/2023 - 12/05/2023100
66502Online11/22/2023 - 12/12/2023100
66503Online11/29/2023 - 12/19/2023100
66504Online12/06/2023 - 12/26/2023100
66505Online12/13/2023 - 01/02/2024100
66506Online12/20/2023 - 01/09/2024100
66507Online12/27/2023 - 01/16/2024100
66508Online01/03/2024 - 01/23/2024100
66509Online01/10/2024 - 01/30/2024100
66510Online01/17/2024 - 02/06/2024100
66511Online01/24/2024 - 02/13/2024100
66512Online01/31/2024 - 02/20/2024100
66513Online02/07/2024 - 02/27/2024100
66514Online02/14/2024 - 03/05/2024100
66515Online02/21/2024 - 03/12/2024100
66516Online02/28/2024 - 03/19/2024100
66517Online03/06/2024 - 03/26/2024100
66518Online03/13/2024 - 04/02/2024100
66519Online03/20/2024 - 04/09/2024100
66520Online03/27/2024 - 04/16/2024100

Fire Service Communications, 3rd Ed., Student Update

The FSC 3rd Edition Version Update Course is designed to bring APCO Certified FSC 2nd edition students current with the new 3rd Edition release. Choose a course number to learn more.
** Students must hold a current FSC 2 certification. Does not apply to FSC Canada. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66425Online06/07/2023 - 06/27/2023216
66426Online06/14/2023 - 07/04/2023245
66427Online06/21/2023 - 07/11/2023248
66428Online06/28/2023 - 07/18/2023248
66429Online07/05/2023 - 07/25/2023248
66430Online07/12/2023 - 08/01/2023236
66431Online07/19/2023 - 08/08/2023250
66432Online07/26/2023 - 08/15/2023249
66433Online08/02/2023 - 08/22/2023243
66435Online08/16/2023 - 09/05/2023250
66436Online08/23/2023 - 09/12/2023249
66437Online08/30/2023 - 09/19/2023250
66438Online09/06/2023 - 09/26/2023250
66439Online09/13/2023 - 10/03/2023248
66440Online09/20/2023 - 10/10/2023250
66441Online09/27/2023 - 10/17/2023250
66442Online10/04/2023 - 10/24/2023248
66443Online10/11/2023 - 10/31/2023248
66444Online10/18/2023 - 11/07/2023250
66445Online10/25/2023 - 11/14/2023250
66446Online11/01/2023 - 11/21/2023249
66447Online11/08/2023 - 11/28/2023249
66448Online11/15/2023 - 12/05/2023250
66449Online11/22/2023 - 12/12/2023250
66450Online11/29/2023 - 12/19/2023250
66451Online12/06/2023 - 12/26/2023250
66452Online12/13/2023 - 01/02/2024250
66453Online12/20/2023 - 01/09/2024250
66454Online12/27/2023 - 01/16/2024250
66455Online01/03/2024 - 01/23/2024250
66456Online01/10/2024 - 01/30/2024250
66457Online01/17/2024 - 02/06/2024250
66458Online01/24/2024 - 02/13/2024250
66459Online01/31/2024 - 02/20/2024250
66460Online02/07/2024 - 02/27/2024250
66461Online02/14/2024 - 03/05/2024250
66462Online02/21/2024 - 03/12/2024250
66463Online02/28/2024 - 03/19/2024249
66464Online03/06/2024 - 03/26/2024250
66465Online03/13/2024 - 04/02/2024250
66466Online03/20/2024 - 04/09/2024250
66467Online03/27/2024 - 04/16/2024247

Fundamentals of Tactical Dispatch

The mission of a Tactical Dispatch Team is to provide emergency communications support to Incident Command at a critical incident or an event outside the routine capabilities of normal operations. In this APCO course, we explore the key knowledge and skills for tactical dispatch with the instructor and fellow students working together on scenarios that capture real-world experiences. Choose a course number to learn more.
** 1. Minimum one-year experience as an ECC telecommunicator 2. Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program 3. Successful completion of the free FEMA courses: IS 100, IS 200 and IS 700 **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64001Online06/28/2023 - 07/18/202320
68181Virtual Classroom07/12/2023 - 07/13/202320
68245Online07/19/2023 - 08/08/202324
66837Edison, NJ07/31/2023 - 08/01/202317
68246Online08/16/2023 - 09/05/202325
68247Online09/13/2023 - 10/03/202325
68248Online10/18/2023 - 11/07/202325
68182Virtual Classroom11/14/2023 - 11/15/202320
68249Online02/14/2024 - 03/05/202425
68183Virtual Classroom02/27/2024 - 02/28/202420
68250Online03/13/2024 - 04/02/202425
68251Online04/17/2024 - 05/07/202425
68184Virtual Classroom05/14/2024 - 05/15/202420
68252Online05/15/2024 - 06/04/202425
68253Online06/19/2024 - 07/09/202425

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
** CTO experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6424907/01/2023 - 06/30/2024966
6425010/01/2023 - 09/30/2024991

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
** EMD experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6426907/01/2023 - 06/30/2024995
6427008/01/2023 - 07/31/2024962
6427109/01/2023 - 08/31/2024991
6427210/01/2023 - 09/30/20241000
6427311/01/2023 - 10/31/20241000
6427412/01/2023 - 11/30/20241000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6425707/01/2023 - 06/30/2024996
6425808/01/2023 - 07/31/2024996
6425909/01/2023 - 08/31/20241000
6426010/01/2023 - 09/30/20241000
6426111/01/2023 - 10/31/20241000
6426212/01/2023 - 11/30/20241000

Intermediate Cybersecurity Principles for the ECC

This course is built on the foundation of the Cybersecurity Fundamentals for the ECC course. It is a two day, in-person course that will provide multiple cybersecurity Tabletop Exercises and infiltration techniques. Choose a course number to learn more.
** Successful completion of the Cybersecurity Fundamentals for the ECC course **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68311Daytona Beach, FL09/20/2023 - 09/21/202320

Law Enforcement Communications, 1st Ed.

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64053Online Full 06/21/2023 - 08/01/20230
68254Online07/12/2023 - 08/22/202320
68256Online08/09/2023 - 09/19/202321
68258Online09/13/2023 - 10/24/202322
68177Virtual Classroom09/26/2023 - 09/29/202318
68259Online10/18/2023 - 11/28/202322
68260Online11/22/2023 - 01/09/202422
68615Virtual Classroom12/18/2023 - 12/21/202320
68261Online01/10/2024 - 02/20/202422
68262Online02/21/2024 - 04/02/202422
68263Online03/20/2024 - 04/30/202422
68178Virtual Classroom04/16/2024 - 04/19/202420
68264Online04/17/2024 - 05/28/202422
68265Online05/29/2024 - 07/09/202422
68616Virtual Classroom06/10/2024 - 06/13/202420
68266Online06/19/2024 - 07/30/202422

Law Enforcement Communications, 1st Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Law Enforcement Communications, 1st Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64196Online06/28/2023 - 08/08/202324
68650Online07/26/2023 - 09/05/202324
68657Online08/30/2023 - 10/10/202324
68664Online09/27/2023 - 11/07/202324
68671Online10/25/2023 - 12/05/202324
68678Online11/29/2023 - 01/09/202424

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63897Online06/14/2023 - 07/04/202310
68050Online07/19/2023 - 08/08/202320
68051Online10/18/2023 - 11/07/202320
68052Online01/17/2024 - 02/06/202420
68053Online04/10/2024 - 04/30/202420

Public Safety Telecommunicator 1, 7th Ed.

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64339Online06/07/2023 - 07/04/20234
66591Virtual Classroom Full 06/12/2023 - 06/16/20230
64342Online06/14/2023 - 07/11/202322
64341Online06/14/2023 - 07/11/202313
64343Online06/21/2023 - 07/18/202322
64344Online06/21/2023 - 07/18/202325
64345Online06/28/2023 - 07/25/202317
64346Online06/28/2023 - 07/25/202322
67969Online07/05/2023 - 08/01/202324
67971Online07/05/2023 - 08/01/202324
67972Online07/12/2023 - 08/08/202325
68169Virtual Classroom07/17/2023 - 07/21/202316
67974Online07/19/2023 - 08/15/202325
67973Online07/19/2023 - 08/15/202325
67975Online07/26/2023 - 08/22/202325
67977Online08/02/2023 - 08/29/202321
67976Online08/02/2023 - 08/29/202325
67978Online08/09/2023 - 09/05/202325
68193Virtual Classroom08/14/2023 - 08/18/202320
67979Online08/16/2023 - 09/12/202324
67980Online08/23/2023 - 09/19/202325
67981Online08/30/2023 - 09/26/202325
67982Online09/06/2023 - 10/03/202325
67983Online09/06/2023 - 10/03/202325
68171Virtual Classroom09/11/2023 - 09/15/202320
67984Online09/13/2023 - 10/10/202325
67986Online09/20/2023 - 10/17/202325
67985Online09/20/2023 - 10/17/202325
67987Online09/27/2023 - 10/24/202325
67988Online10/04/2023 - 10/31/202325
67989Online10/04/2023 - 10/31/202325
67992Online10/11/2023 - 11/07/202325
67991Online10/11/2023 - 11/07/202325
68172Virtual Classroom10/16/2023 - 10/20/202320
67993Online10/18/2023 - 11/14/202325
67994Online10/25/2023 - 11/21/202325
68702Triadelphia, WV10/30/2023 - 11/03/202325
67996Online11/01/2023 - 11/28/202325
67995Online11/01/2023 - 11/28/202325
67997Online11/08/2023 - 12/05/202325
67998Online11/15/2023 - 12/12/202325
67999Online11/22/2023 - 12/19/202325
68000Online11/29/2023 - 01/02/202425
68173Virtual Classroom12/04/2023 - 12/08/202320
68002Online12/06/2023 - 01/09/202425
68001Online12/06/2023 - 01/09/202425
68005Online12/13/2023 - 01/16/202425
68004Online12/13/2023 - 01/06/202425
68007Online12/27/2023 - 01/23/202425
68006Online12/27/2023 - 01/23/202425
68008Online01/03/2024 - 01/30/202425
68010Online01/10/2024 - 02/06/202425
68009Online01/10/2024 - 02/06/202425
68174Virtual Classroom01/15/2024 - 01/19/202420
68011Online01/17/2024 - 02/13/202425
68012Online01/24/2024 - 02/20/202425
68013Online01/31/2024 - 02/27/202425
68015Online02/07/2024 - 03/05/202425
68014Online02/07/2024 - 03/05/202425
68017Online02/14/2024 - 03/12/202425
68016Online02/14/2024 - 03/12/202425
68018Online02/21/2024 - 03/19/202425
68019Online02/28/2024 - 03/26/202425
68175Virtual Classroom03/04/2024 - 03/08/202420
68021Online03/06/2024 - 04/02/202425
68020Online03/06/2024 - 04/02/202425
68022Online03/13/2024 - 04/09/202425
68024Online03/20/2024 - 04/16/202425
68023Online03/20/2024 - 04/16/202425
68025Online03/27/2024 - 04/23/202425
68027Online04/03/2024 - 04/30/202425
68026Online04/03/2024 - 04/30/202425
68028Online04/10/2024 - 05/07/202425
68029Online04/17/2024 - 05/14/202425
68030Online04/17/2024 - 05/14/202425
68031Online04/24/2024 - 05/21/202425
68032Online05/01/2024 - 05/28/202425
68033Online05/08/2024 - 06/04/202425
68034Online05/15/2024 - 06/11/202425
68176Virtual Classroom05/20/2024 - 05/24/202420
68035Online05/22/2024 - 06/18/202425
68036Online05/29/2024 - 06/25/202425
68037Online06/05/2024 - 07/02/202425
68038Online06/12/2024 - 07/09/202425
68039Online06/19/2024 - 07/16/202425
68040Online06/19/2024 - 07/16/202425
68617Virtual Classroom06/24/2024 - 06/28/202420
68041Online06/26/2024 - 07/23/202425

Public Safety Telecommunicator 1, 7th Ed. Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Public Safety Telecommunicator 1, 7th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64183Online06/28/2023 - 08/08/202318
68648Online07/26/2023 - 09/05/202324
68655Online08/30/2023 - 10/10/202324
68662Online09/27/2023 - 11/07/202324
68669Online10/25/2023 - 12/05/202324
68676Online11/29/2023 - 01/09/202424

Public Safety Telecommunicator 1, 7th Ed., Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68079Online07/05/2023 - 08/01/202324
68080Online08/30/2023 - 09/26/202325
68438Online10/11/2023 - 11/07/202325
68439Online12/06/2023 - 01/09/202425
68440Online02/21/2024 - 03/19/202425
68441Online04/03/2024 - 04/30/202425

Public Safety Telecommunicator 1, 7th Ed., Canada Instructor

This course is ideal for those who have been tasked with training in-house staff on the Public Safety Telecommunicator 1 – Canada Version course. The course offers training on understanding the educational needs of adult learners, strengthening your presentation skills, and sharpening your classroom management. All course work will use the PST Canada version for application. Choose a course number to learn more.
** Must hold current Public Safety Telecommunicator 1, 7th Edition Canada student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
67224Online06/28/2023 - 08/08/202324
68649Online07/26/2023 - 09/05/202324
68656Online08/30/2023 - 10/10/202324
68663Online09/27/2023 - 11/07/202324
68670Online10/25/2023 - 12/05/202324
68677Online11/29/2023 - 01/09/202424

Radio Technician Certificate

The current APCO Institute Radio Technician Examination covers the material that a 2-way Radio Technician working in the communications center and the field should know. The major areas of concern are FCC Regulations, Basic Electronics, and Special Issues that are encountered in public safety communications. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64240Online06/01/2023 - 06/30/2023100

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63906Online06/14/2023 - 07/04/202312
67210Bentonville, AR07/14/202325
68325Online07/19/2023 - 08/08/202317
68326Online08/16/2023 - 09/05/202320
68327Online09/13/2023 - 10/03/202320
68328Online10/18/2023 - 11/07/202320
68329Online11/08/2023 - 11/28/202320
68330Online12/13/2023 - 01/09/202420
68331Online01/10/2024 - 01/30/202420
68332Online01/24/2024 - 02/13/202420
68333Online02/07/2024 - 02/27/202420
68334Online02/21/2024 - 03/12/202420
68335Online03/06/2024 - 03/26/202420
68336Online04/17/2024 - 05/07/202420
68337Online05/08/2024 - 05/28/202420
68338Online06/19/2024 - 07/09/202420