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Training Course: Schedule & Registration

APCO Full and Associate Members save on Live Training and Online Members save on Online Training. You can sign up yourself or your staff. Click the button to join.
 
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Prerequisite Information: Some of the courses offered may require prerequisite(s). During the registration process an automated prerequisite review will verify that you have met all the requirements necessary to be eligible to participate in that course. If you do not meet all the requirements, you will not be able to continue to register for that course, and you will be advised on what courses or additional information is needed to become eligible.

 
Registration & Cancellation Policy

Active Shooter Incidents for Public Safety Communications, 2nd Ed.

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63825Online02/01/2023 - 02/21/20236
63826Online02/15/2023 - 03/07/20234
63827Online03/08/2023 - 03/28/202325
63828Online03/29/2023 - 04/18/202324
63829Online04/19/2023 - 05/09/202323
63830Online05/17/2023 - 06/06/202325
63831Online06/14/2023 - 07/04/202325

Bullying and Negativity in the Communications Center, 2nd Ed.

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63853Online02/01/2023 - 02/21/202315
63854Online02/15/2023 - 03/07/202317
63855Online03/08/2023 - 03/28/202321
63856Online03/29/2023 - 04/18/202325
63857Online04/19/2023 - 05/09/202325
63858Online05/17/2023 - 06/06/202324

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63671Online04/19/2023 - 06/13/202320

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66969Online04/19/2023 - 07/04/202316

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63677Online04/12/2023 - 06/06/202314

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63674Online04/19/2023 - 06/13/202320

Communications Center Supervisor, 5th Ed., Version 1

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Must have completed a formal, basic instructor-led 40-hour telecommunicator course and CTO program (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.104.2-2017). If not APCO certified, must provide a signed letter on agency letterhead stating the pre-requisites have been met. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64122Online02/08/2023 - 03/14/20233
64123Online02/22/2023 - 03/28/202316
64124Online03/01/2023 - 04/04/202320
66860Albany, NY03/01/2023 - 03/03/202316
64125Online03/15/2023 - 04/18/202320
64126Online03/29/2023 - 05/02/202321
66931Addison, IL04/10/2023 - 04/12/202325
64127Online04/12/2023 - 05/16/202321
64128Online04/26/2023 - 05/30/202322
64129Online05/03/2023 - 06/06/202322
64130Online05/17/2023 - 06/20/202322
64131Online05/31/2023 - 07/04/202322
64132Online06/14/2023 - 07/18/202322
64133Online06/28/2023 - 08/01/202322

Communications Training Officer, 6th Ed.

APCO’s Communications Training Officer (CTO) 6th Edition course instructs CTOs how to support their agencies in running standardized training programs built on principles of performance-based training, performance management, and objective documentation. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64487Online Full 02/01/2023 - 03/07/20230
64489Online02/01/2023 - 03/07/20237
64490Online02/08/2023 - 03/14/202310
64491Online02/08/2023 - 03/14/202314
64492Online02/15/2023 - 03/21/202317
64493Online02/15/2023 - 03/21/202319
64494Online02/22/2023 - 03/28/202314
64495Online02/22/2023 - 03/28/202317
64496Online03/01/2023 - 04/04/202319
64497Online03/01/2023 - 04/04/202320
66546Plainfield, IL03/01/2023 - 03/03/202316
64498Online03/08/2023 - 04/11/202318
64499Online03/08/2023 - 04/11/202320
66740Rosemount, MN03/13/2023 - 03/15/202321
64500Online03/15/2023 - 04/18/202314
64501Online03/15/2023 - 04/18/202320
63921Virtual Classroom03/21/2023 - 03/23/20235
64502Online03/22/2023 - 04/25/202318
64503Online03/22/2023 - 04/25/202319
64504Online03/29/2023 - 05/02/202319
64505Online03/29/2023 - 05/02/202320
64514Online04/05/2023 - 05/09/202317
64515Online04/05/2023 - 05/09/202320
64516Online04/12/2023 - 05/16/202319
64517Online04/12/2023 - 05/16/202320
64518Online04/19/2023 - 05/23/202320
64519Online04/19/2023 - 05/23/202320
64520Online04/26/2023 - 05/30/202320
64522Online04/26/2023 - 05/30/202320
64523Online05/03/2023 - 06/06/202320
64524Online05/03/2023 - 06/06/202320
66993Plymouth , MN05/08/2023 - 05/10/202325
64525Online05/10/2023 - 06/13/202320
64526Online05/10/2023 - 06/13/202320
64527Online05/17/2023 - 06/20/202320
64529Online05/17/2023 - 06/20/202320
64530Online05/24/2023 - 06/27/202320
64531Online05/24/2023 - 06/27/202320
64532Online05/31/2023 - 07/04/202320
64533Online05/31/2023 - 07/04/202320
64534Online06/07/2023 - 07/11/202320
64535Online06/07/2023 - 07/11/202320
64536Online06/14/2023 - 07/18/202320
64537Online06/14/2023 - 07/18/202320
64539Online06/21/2023 - 07/25/202320
64540Online06/21/2023 - 07/25/202320
66593Virtual Classroom06/27/2023 - 06/29/202319
64541Online06/28/2023 - 08/01/202320
64542Online06/28/2023 - 08/01/202320

Communications Training Officer, 6th Ed., Instructor

The Communications Training Officer Instructor 6th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Must hold current Communications Training Officer, 6th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64204Online02/22/2023 - 04/04/202322
64206Online03/22/2023 - 05/02/202323
64207Online04/26/2023 - 06/06/202324
64208Online05/24/2023 - 07/04/202324
64209Online06/28/2023 - 08/08/202324

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement process within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63839Online02/15/2023 - 03/21/202325
63840Online03/29/2023 - 05/02/202323
63841Online05/10/2023 - 06/13/202325
63842Online06/14/2023 - 07/18/202325

Crisis Negotiations for Telecommunicators, 2nd Ed.

The course provides an overview of crisis negotiations for telecommunicators who need to gather key information, engage with a person in crisis, and who may have to act as negotiators until responders arrive. The course objective is training call-takers on the nature of crises as well as the tools to help support the best resolution possible for these high-risk situations. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63889Online Full 02/15/2023 - 03/07/20230
66940Online03/08/2023 - 03/28/202322
63915Virtual Classroom03/14/20239
63890Online04/19/2023 - 05/09/202321
63891Online05/17/2023 - 06/06/202322
66590Virtual Classroom06/06/202319
63892Online06/14/2023 - 07/04/202323

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64028Online02/15/2023 - 03/07/20238
64029Online03/15/2023 - 04/04/20236
64030Online04/12/2023 - 05/02/202320
64031Online05/17/2023 - 06/06/202319
64032Online06/21/2023 - 07/11/202320

Cybersecurity Fundamentals for the ECC

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
65841Virtual Classroom02/07/20232

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63878Online02/15/2023 - 03/07/202314
63879Online03/15/2023 - 04/04/20236
63880Online04/12/2023 - 05/02/20236
63881Online05/17/2023 - 06/06/202319
63882Online06/21/2023 - 07/11/202318
66836Edison, NJ06/29/202325

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64014Online02/01/2023 - 02/21/20239
64016Online03/01/2023 - 03/21/202318
64017Online03/29/2023 - 04/18/202320
64018Online04/26/2023 - 05/16/202320
64019Online05/31/2023 - 06/20/202320
64020Online06/28/2023 - 07/18/202320

Emergency Medical Dispatch, 5th Ed., Version 4

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64152Online02/01/2023 - 03/14/20234
64153Online02/08/2023 - 03/21/20239
64154Online02/15/2023 - 03/28/202313
66374Middleborough, MA Confirmed 02/21/2023 - 02/24/20232
64155Online03/01/2023 - 04/11/202315
66377Springfield, MA03/06/2023 - 03/09/202315
64156Online03/08/2023 - 04/18/202314
64157Online03/15/2023 - 04/25/202315
64158Online03/22/2023 - 05/02/202315
64160Online04/05/2023 - 05/16/202315
64170Online04/12/2023 - 05/23/202315
66378Maynard, MA04/18/2023 - 04/21/202315
64162Online04/19/2023 - 05/30/202315
64163Online05/03/2023 - 06/13/202315
64164Online05/10/2023 - 06/20/202315
66379Maynard, MA05/15/2023 - 05/18/202315
64165Online05/17/2023 - 06/27/202315
63927Virtual Classroom05/23/2023 - 05/26/202315
64166Online05/24/2023 - 07/04/202315
64167Online05/31/2023 - 07/11/202315
64168Online06/07/2023 - 07/18/202315
66381Middleborough, MA06/12/2023 - 06/15/202315
64169Online06/21/2023 - 08/01/202315

Emergency Medical Dispatch, 5th Ed., Version 4, Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** 1. Current EMD 5.4 student certification 2. Current CPR (AHA/ARC/Equiv) Certification 3. EMT-A or Paramedic or higher Certification *if applicable 4. Minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. 5. Must be affiliated with an agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64230Online02/22/2023 - 04/04/202323
64231Online03/22/2023 - 05/02/202324
64232Online04/26/2023 - 06/06/202324
64233Online05/24/2023 - 07/04/202324
64234Online06/28/2023 - 08/08/202324

Fire Service Communications, 2nd Ed., Version 1

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64061Online02/08/2023 - 03/21/202312
64062Online03/08/2023 - 04/18/202321
64063Online03/29/2023 - 05/09/202322

Fire Service Communications, 2nd Ed., Version 1, Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64005Online03/29/2023 - 05/09/202321
66305Online05/03/2023 - 06/13/202322
64006Online06/07/2023 - 07/18/202322

Fire Service Communications, 2nd Ed., Version 1, Canada Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition Canada student course. Successful completion of this course enables your agency instructors to instruct the FSC, 2nd Edition Canada student course in-house or regionally, allowing for significant reduction in your in-service training Choose a course number to learn more.
** Must hold current Fire Service Communications, 2nd Edition Canada student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66280Online02/22/2023 - 04/04/202324
66281Online03/22/2023 - 05/02/202324
66282Online04/26/2023 - 06/06/202324
66283Online05/24/2023 - 07/04/202324
66284Online06/28/2023 - 08/08/202324

Fire Service Communications, 2nd Ed., Version 1, Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Must hold current Fire Service Communications, 2nd Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64218Online02/22/2023 - 04/04/202324
64219Online03/22/2023 - 05/02/202324

Fire Service Communications, 3rd Ed.

APCO Institute's Fire Service Communications, 3rd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66307Online04/12/2023 - 05/23/20231
66308Virtual Classroom05/09/2023 - 05/12/202320
66309Online05/10/2023 - 06/20/202322
66310Online06/07/2023 - 07/18/202322
66592Virtual Classroom06/19/2023 - 06/22/202317

Fire Service Communications, 3rd Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 3rd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 3rd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Must hold current Fire Service Communications, 3rd Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66311Online04/26/2023 - 06/06/202324
66312Online05/24/2023 - 07/04/202324
66313Online06/28/2023 - 08/08/202324

Fire Service Communications, 3rd Ed., Instructor Update

The APCO FSC 3rd Edition Instructor Version Update course is designed to bring APCO Certified FSC 3rd edition Instructors current with the new 3rd Edition release. Choose a course number to learn more.
** Students must hold a current FSC 2nd edition Instructor certification. Does not apply to FSC Canada Instructors. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66469Online04/05/2023 - 04/25/202323
66470Online04/12/2023 - 05/02/202395
66471Online04/19/2023 - 05/09/202399
66472Online04/26/2023 - 05/16/202396
66473Online05/03/2023 - 05/23/202397
66474Online05/10/2023 - 05/30/2023100
66475Online05/17/2023 - 06/06/202399
66476Online05/24/2023 - 06/13/202399
66477Online05/31/2023 - 06/20/2023100
66478Online06/07/2023 - 06/27/2023100
66479Online06/14/2023 - 07/04/2023100
66480Online06/21/2023 - 07/11/202399
66481Online06/28/2023 - 07/18/2023100
66482Online07/05/2023 - 07/25/2023100
66483Online07/12/2023 - 08/01/202399
66484Online07/19/2023 - 08/08/2023100
66485Online07/26/2023 - 08/15/202399
66486Online08/02/2023 - 08/22/2023100
66487Online08/09/2023 - 08/29/2023100
66488Online08/16/2023 - 09/05/2023100
66489Online08/23/2023 - 09/12/2023100
66490Online08/30/2023 - 09/19/2023100
66491Online09/06/2023 - 09/26/2023100
66492Online09/13/2023 - 10/03/2023100
66493Online09/20/2023 - 10/10/2023100
66494Online09/27/2023 - 10/17/2023100
66495Online10/04/2023 - 10/24/2023100
66496Online10/11/2023 - 10/31/2023100
66497Online10/18/2023 - 11/07/2023100
66498Online10/25/2023 - 11/14/2023100
66499Online11/01/2023 - 11/21/2023100
66500Online11/08/2023 - 11/28/2023100
66501Online11/15/2023 - 12/05/2023100
66502Online11/22/2023 - 12/12/2023100
66503Online11/29/2023 - 12/19/2023100
66504Online12/06/2023 - 12/26/2023100
66505Online12/13/2023 - 01/02/2024100
66506Online12/20/2023 - 01/09/2024100
66507Online12/27/2023 - 01/16/2024100
66508Online01/03/2024 - 01/23/2024100
66509Online01/10/2024 - 01/30/2024100
66510Online01/17/2024 - 02/06/2024100
66511Online01/24/2024 - 02/13/2024100
66512Online01/31/2024 - 02/20/2024100
66513Online02/07/2024 - 02/27/2024100
66514Online02/14/2024 - 03/05/2024100
66515Online02/21/2024 - 03/12/2024100
66516Online02/28/2024 - 03/19/2024100
66517Online03/06/2024 - 03/26/2024100
66518Online03/13/2024 - 04/02/2024100
66519Online03/20/2024 - 04/09/2024100
66520Online03/27/2024 - 04/16/2024100

Fire Service Communications, 3rd Ed., Student Update

The FSC 3rd Edition Version Update Course is designed to bring APCO Certified FSC 2nd edition students current with the new 3rd Edition release. Choose a course number to learn more.
** Students must hold a current FSC 2 certification. Does not apply to FSC Canada. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66415Online Full 04/05/2023 - 04/25/20230
66416Online04/12/2023 - 05/02/2023185
66417Online04/19/2023 - 05/09/2023246
66419Online04/26/2023 - 05/16/2023243
66420Online05/03/2023 - 05/23/2023225
66421Online05/10/2023 - 05/30/2023246
66422Online05/17/2023 - 06/06/2023250
66423Online05/24/2023 - 06/13/2023249
66424Online05/31/2023 - 06/20/2023250
66425Online06/07/2023 - 06/27/2023245
66426Online06/14/2023 - 07/04/2023250
66427Online06/21/2023 - 07/11/2023249
66428Online06/28/2023 - 07/18/2023249
66429Online07/05/2023 - 07/25/2023250
66430Online07/12/2023 - 08/01/2023249
66431Online07/19/2023 - 08/08/2023250
66432Online07/26/2023 - 08/15/2023250
66433Online08/02/2023 - 08/22/2023250
66435Online08/16/2023 - 09/05/2023250
66436Online08/23/2023 - 09/12/2023249
66437Online08/30/2023 - 09/19/2023250
66438Online09/06/2023 - 09/26/2023250
66439Online09/13/2023 - 10/03/2023250
66440Online09/20/2023 - 10/10/2023250
66441Online09/27/2023 - 10/17/2023250
66442Online10/04/2023 - 10/24/2023250
66443Online10/11/2023 - 10/31/2023249
66444Online10/18/2023 - 11/07/2023250
66445Online10/25/2023 - 11/14/2023250
66446Online11/01/2023 - 11/21/2023249
66447Online11/08/2023 - 11/28/2023249
66448Online11/15/2023 - 12/05/2023250
66449Online11/22/2023 - 12/12/2023250
66450Online11/29/2023 - 12/19/2023250
66451Online12/06/2023 - 12/26/2023250
66452Online12/13/2023 - 01/02/2024250
66453Online12/20/2023 - 01/09/2024250
66454Online12/27/2023 - 01/16/2024250
66455Online01/03/2024 - 01/23/2024250
66456Online01/10/2024 - 01/30/2024250
66457Online01/17/2024 - 02/06/2024250
66458Online01/24/2024 - 02/13/2024250
66459Online01/31/2024 - 02/20/2024250
66460Online02/07/2024 - 02/27/2024250
66461Online02/14/2024 - 03/05/2024250
66462Online02/21/2024 - 03/12/2024250
66463Online02/28/2024 - 03/19/2024249
66464Online03/06/2024 - 03/26/2024250
66465Online03/13/2024 - 04/02/2024250
66466Online03/20/2024 - 04/09/2024250
66467Online03/27/2024 - 04/16/2024250

Fundamentals of Tactical Dispatch

The mission of a Tactical Dispatch Team is to provide emergency communications support to Incident Command at a critical incident or an event outside the routine capabilities of normal operations. In this APCO course, we explore the key knowledge and skills for tactical dispatch with the instructor and fellow students working together on scenarios that capture real-world experiences. Choose a course number to learn more.
** 1. Minimum one-year experience as an ECC telecommunicator 2. Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program 3. Successful completion of the free FEMA courses: IS 100, IS 200 and IS 700 **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63924Virtual Classroom02/15/2023 - 02/16/202316
63997Online03/01/2023 - 03/21/202314
63998Online03/29/2023 - 04/18/202324
66902Bozeman, MT04/03/2023 - 04/04/202320
63999Online04/26/2023 - 05/16/202325
66932Garden City, KS05/08/2023 - 05/09/202320
64000Online05/31/2023 - 06/20/202324
64001Online06/28/2023 - 07/18/202325
66837Edison, NJ07/31/2023 - 08/01/202320

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
** CTO experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6424804/01/2023 - 03/31/2024969
6424907/01/2023 - 06/30/20241000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
** EMD experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6426503/01/2023 - 02/29/2024978
6426604/01/2023 - 03/31/20241000
6426705/01/2023 - 04/30/20241000
6426806/01/2023 - 05/31/20241000
6426907/01/2023 - 06/30/20241000
6427008/01/2023 - 07/31/20241000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6425303/01/2023 - 02/29/2024986
6425404/01/2023 - 03/31/20241000
6425505/01/2023 - 04/30/20241000
6425606/01/2023 - 05/31/20241000
6425707/01/2023 - 06/30/20241000
6425808/01/2023 - 07/31/20241000

Intermediate Cybersecurity Principles for the ECC

This course is designed for Public Safety IT personnel, and ECC supervisory staff charged with IT and Cybersecurity. This course provides an understanding of a hacker's perspective, motives, and weaknesses, including incident response and mitigation planning by learning to recognize an attack, and stop exploitation to prevent further spread. Choose a course number to learn more.
** Successful completion of the Cybersecurity Fundamentals for the ECC course **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66824Daytona Beach, FL03/28/2023 - 03/29/202325

Law Enforcement Communications, 1st Ed.

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64048Online02/15/2023 - 03/28/20234
64049Online03/15/2023 - 04/25/202320
64051Online04/19/2023 - 05/30/202320
64052Online05/24/2023 - 07/04/202321
64053Online06/21/2023 - 08/01/202322

Law Enforcement Communications, 1st Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Law Enforcement Communications, 1st Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64191Online02/22/2023 - 04/04/202323
64210Online03/22/2023 - 05/02/202324
64193Online04/26/2023 - 06/06/202324
64195Online05/24/2023 - 07/04/202324
64196Online06/28/2023 - 08/08/202324

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63896Online04/12/2023 - 05/02/202320
63897Online06/14/2023 - 07/04/202319

Public Safety Telecommunicator 1, 7th Ed.

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64300Online Full 02/08/2023 - 03/07/20230
64301Online02/08/2023 - 03/07/202322
64302Online02/15/2023 - 03/14/202321
64303Online02/15/2023 - 03/14/202325
64304Online02/22/2023 - 03/21/202320
64305Online02/22/2023 - 03/21/202325
64308Online03/01/2023 - 03/28/202317
64310Online03/01/2023 - 03/28/202325
66741Forest City, NC03/06/2023 - 03/10/202325
64311Online03/08/2023 - 04/04/202323
64312Online03/08/2023 - 04/04/202325
64314Online03/15/2023 - 04/11/202324
64315Online03/15/2023 - 04/11/202325
64316Online03/22/2023 - 04/18/202325
64317Online03/22/2023 - 04/18/202325
64318Online03/29/2023 - 04/25/202325
64319Online03/29/2023 - 04/25/202325
65707Gilford, NH04/03/2023 - 04/07/202321
64320Online04/05/2023 - 05/02/202324
64321Online04/05/2023 - 05/02/202323
64323Online04/12/2023 - 05/09/202315
64324Online04/12/2023 - 05/09/202324
64325Online04/19/2023 - 05/16/202325
64326Online04/19/2023 - 05/16/202325
64327Online04/26/2023 - 05/23/202325
64328Online04/26/2023 - 05/23/202325
64329Online05/03/2023 - 05/30/202325
64330Online05/03/2023 - 05/30/202325
63931Virtual Classroom05/08/2023 - 05/12/202313
64331Online05/10/2023 - 06/06/202325
64332Online05/10/2023 - 06/06/202324
64333Online05/17/2023 - 06/13/202325
64334Online05/17/2023 - 06/13/202325
64335Online05/24/2023 - 06/20/202325
64336Online05/24/2023 - 06/20/202325
64337Online05/31/2023 - 06/27/202325
64338Online05/31/2023 - 06/27/202325
64339Online06/07/2023 - 07/04/202325
64340Online06/07/2023 - 07/04/202325
66591Virtual Classroom06/12/2023 - 06/16/202320
64341Online06/14/2023 - 07/11/202325
64342Online06/14/2023 - 07/11/202325
64343Online06/21/2023 - 07/18/202325
64344Online06/21/2023 - 07/18/202325
64345Online06/28/2023 - 07/25/202325
64346Online06/28/2023 - 07/25/202325

Public Safety Telecommunicator 1, 7th Ed. Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Public Safety Telecommunicator 1, 7th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64179Online02/22/2023 - 04/04/202312
64180Online03/22/2023 - 05/02/202324
64181Online04/26/2023 - 06/06/202323
64182Online05/24/2023 - 07/04/202323
64183Online06/28/2023 - 08/08/202324

Public Safety Telecommunicator 1, 7th Ed., Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64449Online04/12/2023 - 05/09/202323

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63903Online02/15/2023 - 03/07/202316
63904Online04/19/2023 - 05/09/202318
63905Online05/17/2023 - 06/06/202320
63906Online06/14/2023 - 07/04/202320