Communications Center Karma: Making a Difference in YOUR Center
August 19, 2015
Fee(s):This registration has a fee.
Is YOUR communications center atmosphere toxic? Do YOU feel under-appreciated? Is ANYONE listening when you make
suggestions? Participants in this session will discuss what makes our communications
center environments toxic.Telecommunicators play an important role in the atmosphere in which they
work in.Session participants will
explore how it is them that actually hold the key to influence the difference
within their communications center and in their careers.
will re-examine their communications center environment and review their
agencies expectations and the public expectations of them.
will identify and define what a team player is and how it relates to team work
in the communications center environment.
will be introduced to the FISH Philosophy and learn the four components of
Play, Make their Day, Be There and Choose Your Attitude.
Jeryl Anderson, RPL, ENP
County Emergency Services
Jeryl Anderson has been a Telecommunicator for over
twenty-five years. She is currently employed at Orange County Emergency
Services, as the Special Initiatives Officer.Jeryl has been a certified instructor since the 1990’s and has vast
experience in class room presentation to include, but not limited to, curriculum
and testing development and on-line course development and implementation.Jeryl is proud to have been at the beginning
of the Telecommunicator Certification Course for North Carolina
Telecommunicators, during her time as a Criminal Justice Instructor Coordinator
with the NC Justice Academy, where for eleven years, she taught, edited, and
implemented the curriculum across the state of North Carolina.
Jeryl is an
experienced online instructor, conference speaker and event coordinator. Jeryl
is an RPL through APCO and an ENP through NENA. Jeryl serves APCO Institute by
being one of their Adjunct Instructors.She is currently serving on the NC APCO Executive Board as their First
Vice President, while also serving the NC Chapter as one of the chapter Training
On a personal note, Jeryl still considers herself a newlywed
and enjoys spending time with her new spouse, Kevin Anderson.Jeryl is also a dedicated Girl Scout Troop
leader and serves as the Durham Service Unit 215, Area 11 Manager for NC
Coastal Pines Girl Scout Council.
APCO respects individuals rights of privacy, and as such, has put into place various safe-guards to protect these as well as to fulfill privacy regulations. As a result, some of the online functions you are accustomed to accessing on behalf of your agency personnel may no be longer available. To gain access and/or establish permissions to these functions please contact the authorized signator of your agency or, if authorized, become one by clicking on the Manage Authorized Personnel
button from the My Organization
page to start the process.