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Registration Profile

All individuals participating in live APCO co-host courses must register in advance to participate in those courses. Walk-ins and substitutions are not allowed.

Customer Service in the ECC, 2nd Edition, San Antonio, TX , #79826

Date(s):
August 1, 2026
Venue:
Grand Hyatt San Antonio River Walk
600 E Market ST
Lonestar D-E
San Antonio, TX 78205-2600 
More Details:
https://apconetforum.org/eweb/DynamicPage.aspx?WebCode=iFrameHtmlFlyer&evt_key=CF546C4A-33F7-45AC-A6EB-7D39EE0C06C3
Fee(s):
This registration has a fee.

Description:
Customer service in the emergency communications center (ECC) goes far beyond courtesy. It is a critical component of public safety, trust, and effective outcomes. This course explores how ECC professionals can deliver calm, professional, and compassionate service while operating in high-stress, high-stakes environments. Participants will examine how every interaction, whether with callers, field responders, or partner agencies, shapes public perception and directly impacts an agency’s success.

Through practical examples and reflective activities, learners will strengthen communication skills, identify common barriers to effective service, and evaluate how customer service principles align with ECC policies and performance standards. The course emphasizes real-world application, helping ECC staff balance empathy, efficiency, and accountability while maintaining professionalism under pressure.

Topics include:
  • Customer Service in the emergency communications center (ECC)
  • Customer Service, Public Trust, and ECC Operations
  • Communication: Mastering Skills and Overcoming Obstacles
  • Evaluating Customer Service
Perfect for a one-day pre-conference or post-conference course

CDEs Earned: 8

Recertification Requirements: None

Tuition: Payable in U.S. Funds
Options Term Tuition
  Non-Member Member *
Co-Host 1 day $280 $230
Online 3 weeks $335 $285
Virtual 1 day $355 $305
Contract 1 day Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
  • Registration & Cancellation Policy 30 SEAT(S) AVAILABLE
  • Register Myself
  • Register Myself
  • Register Myself
  • Register Other(s) To gain access and/or establish permissions to register others, you will need to be listed as a Training Coordinator, Training Records Assistant, or Class/Event Registrar. The Authorized Signator of your agency can appoint the role by clicking the Manage Authorized Personnel button from the My Organization page, then clicking the Add Authorized Personnel button to continue.
  • Register Other(s)

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Grand Hyatt San Antonio River Walk