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Registration Profile

The Community-First ECC: Meeting Today's Callers Where They Are - Webinar - #81348

Date(s):
July 20, 2026
Fee(s):
This registration has a fee.

Description:
From phone to web chat to callback options, today's callers reach out on their own terms. This session explores how innovative ECCs are expanding their service model to meet community expectations, reduce dispatcher burden and deliver faster, more consistent service to every caller. We'll look at real community feedback from agencies nationwide and discuss how technology can enhance the caller experience.

Key Takeaways:
  • What today's callers actually expect from their ECC and how to deliver it.
  • How ECCs are improving service quality while simultaneously reducing call taker workload.
  • The latest trends in non-emergency call behavior and their implications for your agency.

Speakers:
Sponsored by
  • Max Keenan, CEO/co-founder, Aurelian
  • Registration & Cancellation Policy 999 SEAT(S) AVAILABLE
  • Register Myself
  • Register Myself
  • Register Myself
  • Register Other(s) To gain access and/or establish permissions to register others, you will need to be listed as a Training Coordinator, Training Records Assistant, or Class/Event Registrar. The Authorized Signator of your agency can appoint the role by clicking the Manage Authorized Personnel button from the My Organization page, then clicking the Add Authorized Personnel button to continue.
  • Register Other(s)