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Registration Profile
All individuals participating in live APCO co-host courses must register in advance to participate in those courses. Walk-ins and substitutions are not allowed.
Answering the Call for Help: Supporting 9-1-1 Telecommunicators Before and After Traumatic Calls - Webinar #78188
Date(s):
September 4, 2025
Venue:
Fee(s):This registration has a fee.
Description:Every emergency starts with a voice on the other end of the line. For 9-1-1 telecommunicators, the job demands calm under pressure, but it also takes a toll especially after difficult calls. Too often, their own emotional well-being is left unaddressed.
Sponsored by

This webinar will give you practical tools to:
- Use proactive and ongoing mental health and wellness support to strengthen resilience
- Break through organizational resistance for these initiatives
- Ensure telecommunicators have a clear path to the resources they need
You’ll leave with a strategy to foster a culture of care — protecting your team’s mental health in everyday operations and during the toughest calls.
Join us to take the first step toward making sure the people who answer the call for help have the help they need, too.
Speaker: Reuben Ramirez is a law enforcement leader with nearly 30 years of service, recently retiring as assistant chief of police with the Dallas Police Department. He created the nationally recognized Checkpoints program, promoting emotional survival in high-stress professions. He now continues this mission in the public safety space as a Strategic Industry Advisor - Health & Wellness at Versaterm.
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