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Registration Profile

Minutes Matter: Modernizing Dispatch Workflows to Improve Your Community's Experience - Webinar - #82426

Date(s):
November 4, 2026
Fee(s):
This registration has a fee.

Description:
When a critical incident unfolds, operational success is measured in fractions of a minute. Clunky workflows can disrupt telecommunicators' efficiency, impacting community satisfaction and delaying lifesaving help.

This webinar brings together leaders from across the public safety ecosystem to explore how modern technology is reshaping ECC operations — from evaluating and selecting new tools to earning genuine buy-in from emergency communications leaders and translating frontline realities into solutions that make critical information more actionable.

Learning Objectives:
  • Evaluate and select technologies that improve efficiency for telecommunicators and the communities they serve.
  • Lead emergency communicators through technology transitions and build lasting buy-in from the people on the headset.
  • Leverage web chats, text messaging and digital mobile links beyond traditional voice calls.
  • Use community feedback loops and engagement platforms to align service levels with public expectations.
  • Rethink non-emergency call handling with triage strategies that prioritize community needs.

Speakers:
Sponsored by
  • Debbie Bray, Chief of PSAP Operations, NH DOS DESC
  • Jeff Bruns, Founder & CEO, Convey911
  • Ivan Whitaker, Director, Salt Lake City ECC, Salt Lake City, Utah

    • Moderator: John Fisher, Senior Partner Development Manager, CARFAX for Police
  • Registration & Cancellation Policy 1000 SEAT(S) AVAILABLE
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  • Register Other(s) To gain access and/or establish permissions to register others, you will need to be listed as a Training Coordinator, Training Records Assistant, or Class/Event Registrar. The Authorized Signator of your agency can appoint the role by clicking the Manage Authorized Personnel button from the My Organization page, then clicking the Add Authorized Personnel button to continue.
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