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Registration Profile

All individuals participating in live APCO co-host courses must register in advance to participate in those courses. Walk-ins and substitutions are not allowed.

Comprehensive Quality, Houston, TX, #78124

Date(s):
November 11 — 12, 2025
Venue:
Tom Bass Building
10220 Fairbanks N Houston Rd
Houston, TX 77064 
Fee(s):
This registration has a fee.

Prerequisite(s):
Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement process within their agency.
 Check My Prerequisites   Check Staff Prerequisites
Description:
A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization.

Topics include:
  • Quality
  • Quality Planning and Methodologies
  • Standards and Liability in Quality Programs
  • Building a Performance Evaluation Program
  • Feedback and Coaching
  • Surveys and Analysis
Class lecture is supplemented by practical exercises that help students apply the lessons to their own agency. Students not only learn about a Quality Program, but also learn how to implement the program within their agency.

CDEs Earned: 16

Recertification Requirements: None

  • Registration & Cancellation Policy 24 SEAT(S) AVAILABLE
  • Register Myself
  • Register Myself
  • Register Myself
  • Register Other(s) To gain access and/or establish permissions to register others, you will need to be listed as a Training Coordinator, Training Records Assistant, or Class/Event Registrar. The Authorized Signator of your agency can appoint the role by clicking the Manage Authorized Personnel button from the My Organization page, then clicking the Add Authorized Personnel button to continue.
  • Register Other(s)

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Tom Bass Building