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Adding New Technology Without Adding Extra Burden: How AI Reduces Cognitive Load During 9-1-1 Call Taking - Webinar #80064

Date(s):
March 18, 2026
Fee(s):
This registration has a fee.

Description:
New technology has promised better outcomes for 9-1-1 for decades, yet too often it adds more screens, more steps, and more stress for telecommunicators.

This session explores why “more tech” has historically meant more cognitive load, and how a new generation of AI-assisted tools is changing that model. Learn how real-time automation and predictive guidance can support call takers in the moment without taking control away from them, improving consistency, reducing screen switching, and protecting emergency response capacity.

Key Takeaways:
  • Why new technology has typically increased cognitive load during live calls.
  • What predictive, real-time support looks like inside actual emergency communications center (ECC) workflows.
  • How predictive AI can reduce routine workload while keeping telecommunicators in control.
Speaker:
Sponsored by
  • Max Keenan, CEO/co-founder, Aurelian
  • Registration & Cancellation Policy 946 SEAT(S) AVAILABLE
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