Staffing and Retention for the ECC, 2nd Ed., Online #74387

APCO’s Staffing and Retention for the ECC, 2nd Edition course seeks to address many of the challenges that ECCs face in both recruiting and retaining effective staff. Focusing on both policy and culture changes that can be made to improve employee satisfaction and support staff in both their current and future positions with the agency.

This course is designed to provide guidance and information to ECC employees at any level. Drawing in both current employment factors, industry standards, APCO industry research efforts such as Project RETAINS, and ongoing workforce trends, this course offers key strategies and tips on topics ranging from motivation and incentives, development for future leadership, scheduling, and compensation. This course also includes several resources your agency can draw from and customize to use.

Topics include:

• Effective recruitment of candidates
• The impact of training on staffing and retention
• Retaining effective employees
• Policy and procedure guidance
• Effective staffing and scheduling

CDEs Earned: 16

Recertification Requirements: None

Tuition:

Options	Term	Tuition
		Non-Member	Member *
Co-Host	2 days	$410	$360
Online	3 weeks	$460	$410
Virtual	2 days	$480	$430

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.