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Training Course: Schedule & Registration

APCO Full and Associate Members save on Live Training and Online Members save on Online Training. You can sign up yourself or your staff. Click the button to join.
 
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Prerequisite Information: Some of the courses offered may require prerequisite(s). During the registration process an automated prerequisite review will verify that you have met all the requirements necessary to be eligible to participate in that course. If you do not meet all the requirements, you will not be able to continue to register for that course, and you will be advised on what courses or additional information is needed to become eligible.

 
Registration & Cancellation Policy

Active Shooter Incidents for Public Safety Communications, 2nd Ed.

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63828Online Full 03/29/2023 - 04/18/20230
67207Bentonville, AR04/14/202323
67038Durham, NC04/19/202325
63829Online04/19/2023 - 05/09/202311
67076Beaver, WV Full 04/25/20230
67077Beaver, WV Full 04/26/20230
67208Bentonville, AR05/12/202323
63830Online05/17/2023 - 06/06/202320
67382Tinley Park, IL06/01/202325
67209Bentonville, AR06/09/202325
63831Online06/14/2023 - 07/04/202324

Bullying and Negativity in the Communications Center, 2nd Ed.

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63856Online03/29/2023 - 04/18/202315
63857Online04/19/2023 - 05/09/202322
63858Online05/17/2023 - 06/06/202318

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63671Online04/19/2023 - 06/13/202320

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
67483Online04/19/2023 - 07/04/202316
63668Online04/19/2023 - 07/04/20231

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63677Online Full 04/12/2023 - 06/06/20230

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63674Online04/19/2023 - 06/13/202320

Communications Center Supervisor, 5th Ed., Version 1

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Must have completed a formal, basic instructor-led 40-hour telecommunicator course and CTO program (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.104.2-2017). If not APCO certified, must provide a signed letter on agency letterhead stating the pre-requisites have been met. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64126Online Full 03/29/2023 - 05/02/20230
66931Addison, IL Confirmed 04/10/2023 - 04/12/202311
64127Online04/12/2023 - 05/16/20232
67300Somerset, PA04/17/2023 - 04/19/202321
64128Online04/26/2023 - 05/30/202320
67039Durham, NC04/26/2023 - 04/28/202324
64129Online05/03/2023 - 06/06/202318
64130Online05/17/2023 - 06/20/202318
64131Online05/31/2023 - 07/04/202322
64132Online06/14/2023 - 07/18/202322
64133Online06/28/2023 - 08/01/202319

Communications Training Officer, 6th Ed.

APCO’s Communications Training Officer (CTO) 6th Edition course instructs CTOs how to support their agencies in running standardized training programs built on principles of performance-based training, performance management, and objective documentation. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64504Online03/29/2023 - 05/02/20232
64505Online03/29/2023 - 05/02/202315
64514Online Full 04/05/2023 - 05/09/20230
64515Online04/05/2023 - 05/09/20236
64516Online04/12/2023 - 05/16/202313
64517Online04/12/2023 - 05/16/202318
64518Online04/19/2023 - 05/23/202317
64519Online04/19/2023 - 05/23/202318
64520Online04/26/2023 - 05/30/202319
64522Online04/26/2023 - 05/30/202315
64523Online05/03/2023 - 06/06/202315
64524Online05/03/2023 - 06/06/202319
66993Plymouth , MN05/08/2023 - 05/10/202325
64525Online05/10/2023 - 06/13/202320
64526Online05/10/2023 - 06/13/202320
64527Online05/17/2023 - 06/20/202317
64529Online05/17/2023 - 06/20/202319
64530Online05/24/2023 - 06/27/202316
64531Online05/24/2023 - 06/27/202320
64532Online05/31/2023 - 07/04/202320
64533Online05/31/2023 - 07/04/202320
64534Online06/07/2023 - 07/11/202319
64535Online06/07/2023 - 07/11/202320
67384Thomson, GA06/13/2023 - 06/15/202325
64536Online06/14/2023 - 07/18/202319
64537Online06/14/2023 - 07/18/202320
64539Online06/21/2023 - 07/25/202320
64540Online06/21/2023 - 07/25/202320
66593Virtual Classroom06/27/2023 - 06/29/202310
64541Online06/28/2023 - 08/01/202318
64542Online06/28/2023 - 08/01/202320

Communications Training Officer, 6th Ed., Instructor

The Communications Training Officer Instructor 6th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Must hold current Communications Training Officer, 6th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64207Online04/26/2023 - 06/06/202323
64208Online05/24/2023 - 07/04/202324
64209Online06/28/2023 - 08/08/202324

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement process within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63840Online03/29/2023 - 05/02/202317
63841Online05/10/2023 - 06/13/202317
63842Online06/14/2023 - 07/18/202324

Crisis Negotiations for Telecommunicators, 2nd Ed.

The course provides an overview of crisis negotiations for telecommunicators who need to gather key information, engage with a person in crisis, and who may have to act as negotiators until responders arrive. The course objective is training call-takers on the nature of crises as well as the tools to help support the best resolution possible for these high-risk situations. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63890Online Full 04/19/2023 - 05/09/20230
63891Online05/17/2023 - 06/06/20239
66590Virtual Classroom06/06/202311
63892Online06/14/2023 - 07/04/202320

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
67201Online03/29/2023 - 04/18/20233
64030Online Full 04/12/2023 - 05/02/20230
64031Online05/17/2023 - 06/06/202312
64032Online06/21/2023 - 07/11/202320
67212Bentonville, AR08/11/202325

Cybersecurity Fundamentals for the ECC

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
67301Virtual Classroom05/02/202319
67303Virtual Classroom07/11/202320
67186Nashville, TN08/05/202324

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
67202Online03/29/2023 - 04/18/202316
63880Online04/12/2023 - 05/02/20231
63881Online05/17/2023 - 06/06/202319
63882Online06/21/2023 - 07/11/202318
66836Edison, NJ06/29/202324

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64017Online03/29/2023 - 04/18/202311
64018Online04/26/2023 - 05/16/202316
64019Online05/31/2023 - 06/20/202319
64020Online06/28/2023 - 07/18/202320

Emergency Medical Dispatch, 5th Ed., Version 4

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
67203Online Full 03/29/2023 - 05/09/20230
64160Online Full 04/05/2023 - 05/16/20230
64170Online04/12/2023 - 05/23/202314
66378Maynard, MA04/18/2023 - 04/21/20233
64162Online04/19/2023 - 05/30/202310
64163Online05/03/2023 - 06/13/202314
64164Online05/10/2023 - 06/20/202315
66379Maynard, MA05/15/2023 - 05/18/202311
64165Online05/17/2023 - 06/27/202315
63927Virtual Classroom05/23/2023 - 05/26/202315
64166Online05/24/2023 - 07/04/202314
64167Online05/31/2023 - 07/11/202315
64168Online06/07/2023 - 07/18/202315
66381Middleborough, MA06/12/2023 - 06/15/202315
64169Online06/21/2023 - 08/01/202315

Emergency Medical Dispatch, 5th Ed., Version 4, Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** 1. Current EMD 5.4 student certification 2. Current CPR (AHA/ARC/Equiv) Certification 3. EMT-A or Paramedic or higher Certification *if applicable 4. Minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. 5. Must be affiliated with an agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64232Online04/26/2023 - 06/06/202324
64233Online05/24/2023 - 07/04/202324
64234Online06/28/2023 - 08/08/202324

Fire Service Communications, 2nd Ed., Version 1

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64063Online03/29/2023 - 05/09/202317

Fire Service Communications, 2nd Ed., Version 1, Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64005Online03/29/2023 - 05/09/202312
66305Online05/03/2023 - 06/13/202321
64006Online06/07/2023 - 07/18/202322

Fire Service Communications, 2nd Ed., Version 1, Canada Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition Canada student course. Successful completion of this course enables your agency instructors to instruct the FSC, 2nd Edition Canada student course in-house or regionally, allowing for significant reduction in your in-service training Choose a course number to learn more.
** Must hold current Fire Service Communications, 2nd Edition Canada student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66282Online04/26/2023 - 06/06/202324
66283Online05/24/2023 - 07/04/202324
66284Online06/28/2023 - 08/08/202324

Fire Service Communications, 3rd Ed.

APCO Institute's Fire Service Communications, 3rd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66307Online Full 04/12/2023 - 05/23/20230
67204Online04/26/2023 - 06/06/20234
66308Virtual Classroom05/09/2023 - 05/12/202316
66309Online05/10/2023 - 06/20/202311
67205Online05/24/2023 - 07/04/202321
66310Online06/07/2023 - 07/18/202316
66592Virtual Classroom06/19/2023 - 06/22/202315
67206Online06/21/2023 - 08/01/202321

Fire Service Communications, 3rd Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 3rd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 3rd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Must hold current Fire Service Communications, 3rd Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66311Online04/26/2023 - 06/06/202324
66312Online05/24/2023 - 07/04/202324
66313Online06/28/2023 - 08/08/202324

Fire Service Communications, 3rd Ed., Instructor Update

The APCO FSC 3rd Edition Instructor Version Update course is designed to bring APCO Certified FSC 3rd edition Instructors current with the new 3rd Edition release. Choose a course number to learn more.
** Students must hold a current FSC 2nd edition Instructor certification. Does not apply to FSC Canada Instructors. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66469Online Full 04/05/2023 - 04/25/20230
66470Online04/12/2023 - 05/02/202371
66471Online04/19/2023 - 05/09/202396
66472Online04/26/2023 - 05/16/202395
66473Online05/03/2023 - 05/23/202393
66474Online05/10/2023 - 05/30/2023100
66475Online05/17/2023 - 06/06/202399
66476Online05/24/2023 - 06/13/202399
66477Online05/31/2023 - 06/20/2023100
66478Online06/07/2023 - 06/27/2023100
66479Online06/14/2023 - 07/04/2023100
66480Online06/21/2023 - 07/11/202399
66481Online06/28/2023 - 07/18/2023100
66482Online07/05/2023 - 07/25/2023100
66483Online07/12/2023 - 08/01/202399
66484Online07/19/2023 - 08/08/2023100
66485Online07/26/2023 - 08/15/202399
66486Online08/02/2023 - 08/22/2023100
66487Online08/09/2023 - 08/29/2023100
66488Online08/16/2023 - 09/05/2023100
66489Online08/23/2023 - 09/12/2023100
66490Online08/30/2023 - 09/19/2023100
66491Online09/06/2023 - 09/26/2023100
66492Online09/13/2023 - 10/03/2023100
66493Online09/20/2023 - 10/10/2023100
66494Online09/27/2023 - 10/17/2023100
66495Online10/04/2023 - 10/24/2023100
66496Online10/11/2023 - 10/31/2023100
66497Online10/18/2023 - 11/07/2023100
66498Online10/25/2023 - 11/14/2023100
66499Online11/01/2023 - 11/21/2023100
66500Online11/08/2023 - 11/28/2023100
66501Online11/15/2023 - 12/05/2023100
66502Online11/22/2023 - 12/12/2023100
66503Online11/29/2023 - 12/19/2023100
66504Online12/06/2023 - 12/26/2023100
66505Online12/13/2023 - 01/02/2024100
66506Online12/20/2023 - 01/09/2024100
66507Online12/27/2023 - 01/16/2024100
66508Online01/03/2024 - 01/23/2024100
66509Online01/10/2024 - 01/30/2024100
66510Online01/17/2024 - 02/06/2024100
66511Online01/24/2024 - 02/13/2024100
66512Online01/31/2024 - 02/20/2024100
66513Online02/07/2024 - 02/27/2024100
66514Online02/14/2024 - 03/05/2024100
66515Online02/21/2024 - 03/12/2024100
66516Online02/28/2024 - 03/19/2024100
66517Online03/06/2024 - 03/26/2024100
66518Online03/13/2024 - 04/02/2024100
66519Online03/20/2024 - 04/09/2024100
66520Online03/27/2024 - 04/16/2024100

Fire Service Communications, 3rd Ed., Student Update

The FSC 3rd Edition Version Update Course is designed to bring APCO Certified FSC 2nd edition students current with the new 3rd Edition release. Choose a course number to learn more.
** Students must hold a current FSC 2 certification. Does not apply to FSC Canada. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66415Online Full 04/05/2023 - 04/25/20230
66416Online Full 04/12/2023 - 05/02/20230
66417Online04/19/2023 - 05/09/2023235
66419Online04/26/2023 - 05/16/2023238
66420Online05/03/2023 - 05/23/2023216
66421Online05/10/2023 - 05/30/2023243
66422Online05/17/2023 - 06/06/2023250
66423Online05/24/2023 - 06/13/2023249
66424Online05/31/2023 - 06/20/2023250
66425Online06/07/2023 - 06/27/2023243
66426Online06/14/2023 - 07/04/2023249
66427Online06/21/2023 - 07/11/2023249
66428Online06/28/2023 - 07/18/2023249
66429Online07/05/2023 - 07/25/2023250
66430Online07/12/2023 - 08/01/2023249
66431Online07/19/2023 - 08/08/2023250
66432Online07/26/2023 - 08/15/2023250
66433Online08/02/2023 - 08/22/2023249
66435Online08/16/2023 - 09/05/2023250
66436Online08/23/2023 - 09/12/2023249
66437Online08/30/2023 - 09/19/2023250
66438Online09/06/2023 - 09/26/2023250
66439Online09/13/2023 - 10/03/2023249
66440Online09/20/2023 - 10/10/2023250
66441Online09/27/2023 - 10/17/2023250
66442Online10/04/2023 - 10/24/2023249
66443Online10/11/2023 - 10/31/2023248
66444Online10/18/2023 - 11/07/2023250
66445Online10/25/2023 - 11/14/2023250
66446Online11/01/2023 - 11/21/2023249
66447Online11/08/2023 - 11/28/2023249
66448Online11/15/2023 - 12/05/2023250
66449Online11/22/2023 - 12/12/2023250
66450Online11/29/2023 - 12/19/2023250
66451Online12/06/2023 - 12/26/2023250
66452Online12/13/2023 - 01/02/2024250
66453Online12/20/2023 - 01/09/2024250
66454Online12/27/2023 - 01/16/2024250
66455Online01/03/2024 - 01/23/2024250
66456Online01/10/2024 - 01/30/2024250
66457Online01/17/2024 - 02/06/2024250
66458Online01/24/2024 - 02/13/2024250
66459Online01/31/2024 - 02/20/2024250
66460Online02/07/2024 - 02/27/2024250
66461Online02/14/2024 - 03/05/2024250
66462Online02/21/2024 - 03/12/2024250
66463Online02/28/2024 - 03/19/2024249
66464Online03/06/2024 - 03/26/2024250
66465Online03/13/2024 - 04/02/2024250
66466Online03/20/2024 - 04/09/2024250
66467Online03/27/2024 - 04/16/2024250

Fundamentals of Tactical Dispatch

The mission of a Tactical Dispatch Team is to provide emergency communications support to Incident Command at a critical incident or an event outside the routine capabilities of normal operations. In this APCO course, we explore the key knowledge and skills for tactical dispatch with the instructor and fellow students working together on scenarios that capture real-world experiences. Choose a course number to learn more.
** 1. Minimum one-year experience as an ECC telecommunicator 2. Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program 3. Successful completion of the free FEMA courses: IS 100, IS 200 and IS 700 **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63998Online03/29/2023 - 04/18/20235
63999Online04/26/2023 - 05/16/202320
67440Fort Collins, CO05/03/2023 - 05/04/202320
66932Garden City, KS05/08/2023 - 05/09/202320
64000Online05/31/2023 - 06/20/202312
64001Online06/28/2023 - 07/18/202324
66837Edison, NJ07/31/2023 - 08/01/202319

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
** CTO experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6424804/01/2023 - 03/31/2024914
6424907/01/2023 - 06/30/20241000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
** EMD experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6426604/01/2023 - 03/31/2024982
6426705/01/2023 - 04/30/2024992
6426806/01/2023 - 05/31/20241000
6426907/01/2023 - 06/30/20241000
6427008/01/2023 - 07/31/20241000
6427109/01/2023 - 08/31/20241000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6425404/01/2023 - 03/31/2024953
6425505/01/2023 - 04/30/2024992
6425606/01/2023 - 05/31/2024992
6425707/01/2023 - 06/30/20241000
6425808/01/2023 - 07/31/20241000
6425909/01/2023 - 08/31/20241000

Law Enforcement Communications, 1st Ed.

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64051Online04/19/2023 - 05/30/20234
64052Online05/24/2023 - 07/04/202319
64053Online06/21/2023 - 08/01/202322

Law Enforcement Communications, 1st Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Law Enforcement Communications, 1st Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64193Online04/26/2023 - 06/06/202324
64195Online05/24/2023 - 07/04/202324
64196Online06/28/2023 - 08/08/202324

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63896Online04/12/2023 - 05/02/202310
63897Online06/14/2023 - 07/04/202317

Public Safety Telecommunicator 1, 7th Ed.

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64318Online03/29/2023 - 04/25/202311
64319Online03/29/2023 - 04/25/202315
64320Online04/05/2023 - 05/02/202317
64321Online04/05/2023 - 05/02/202318
64323Online04/12/2023 - 05/09/202313
64324Online04/12/2023 - 05/09/202323
64325Online04/19/2023 - 05/16/202321
64326Online04/19/2023 - 05/16/202325
64327Online04/26/2023 - 05/23/202322
64328Online04/26/2023 - 05/23/202325
64329Online05/03/2023 - 05/30/202325
64330Online05/03/2023 - 05/30/202320
63931Virtual Classroom05/08/2023 - 05/12/20236
64331Online05/10/2023 - 06/06/202325
64332Online05/10/2023 - 06/06/202324
64333Online05/17/2023 - 06/13/202325
64334Online05/17/2023 - 06/13/202325
64335Online05/24/2023 - 06/20/202325
64336Online05/24/2023 - 06/20/202325
64337Online05/31/2023 - 06/27/202325
64338Online05/31/2023 - 06/27/202325
64339Online06/07/2023 - 07/04/202323
64340Online06/07/2023 - 07/04/202325
66591Virtual Classroom06/12/2023 - 06/16/202319
64341Online06/14/2023 - 07/11/202325
64342Online06/14/2023 - 07/11/202325
64343Online06/21/2023 - 07/18/202325
64344Online06/21/2023 - 07/18/202325
64345Online06/28/2023 - 07/25/202324
64346Online06/28/2023 - 07/25/202325

Public Safety Telecommunicator 1, 7th Ed. Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Public Safety Telecommunicator 1, 7th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64181Online04/26/2023 - 06/06/202320
64182Online05/24/2023 - 07/04/202323
64183Online06/28/2023 - 08/08/202323

Public Safety Telecommunicator 1, 7th Ed., Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
64449Online Full 04/12/2023 - 05/09/20230

Public Safety Telecommunicator 1, 7th Ed., Canada Instructor

This course is ideal for those who have been tasked with training in-house staff on the Public Safety Telecommunicator 1 – Canada Version course. The course offers training on understanding the educational needs of adult learners, strengthening your presentation skills, and sharpening your classroom management. All course work will use the PST Canada version for application. Choose a course number to learn more.
** Must hold current Public Safety Telecommunicator 1, 7th Edition Canada student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
67222Online04/26/2023 - 06/06/202324
67223Online05/24/2023 - 07/04/202324
67224Online06/28/2023 - 08/08/202324

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
63904Online04/19/2023 - 05/09/20232
63905Online05/17/2023 - 06/06/202318
63906Online06/14/2023 - 07/04/202320
67210Bentonville, AR07/14/202325