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Training Course: Schedule & Registration

APCO Full and Associate Members save on Live Training and Online Members save on Online Training. You can sign up yourself or your staff. If you are not a member click button to the right to join.
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Registration & Cancellation Policy

Active Shooter Incidents for Public Safety Communications, 2nd Edition

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** ** Pre-requisite: Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. ** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
52459Hyannis, MA Full 03/25/20190
50148Online04/17/2019 - 05/07/201915
51871Bountiful, UT05/06/201914
52596Duluth, GA05/16/201925
50757Kennesaw, GA05/20/201924
52285Harlingen, TX05/23/201922
52568Palatine, IL05/30/201922
50149Online06/05/2019 - 06/25/201923
52797Post Falls, ID09/18/201925
52471Springfield, MO11/15/201925

Bullying and Negativity in the Communications Center

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
51506Sanford, FL Confirmed 03/28/201911
51456Online04/10/2019 - 04/30/201921
52684North Andover, MA04/22/20196
51920Murfreesboro, TN05/01/201923
51457Online05/08/2019 - 05/28/201923
52697Warman, SK05/29/201925
51458Online06/05/2019 - 06/25/201925

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50025Online05/15/2019 - 07/09/201920

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50019Online05/15/2019 - 07/30/20196

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50016Online Full 05/08/2019 - 07/02/20190
52476Online05/08/2019 - 07/02/20194

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50022Online05/15/2019 - 07/09/201920

Call Processing Incidents Involving Veterans with PTSD

This course provides information regarding the challenges that returning military veterans are facing and to prepare Telecommunicators for the possibility of interaction with Veterans in crisis. The focus is on Veterans suffering from Post-Traumatic Stress Disorder or Traumatic Brain Injury. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
51873Arlington, TX04/22/201924
52898Fairfax, VA05/01/201925
52734Helena, MT05/09/201923
52572Palatine, IL06/07/201923

Communications Center Supervisor, 4th Edition

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures and be either in or under consideration for a supervisory position. Students must bring their agency’s policies and procedures manual to class for reference. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
51823Suwanee, GA Confirmed 03/26/2019 - 03/28/201912
52268Centennial, CO Confirmed 03/27/2019 - 03/29/20197
50198Online04/03/2019 - 05/07/20197
50199Online05/01/2019 - 06/04/201919
52654Richmond, IN05/01/2019 - 05/03/201918
50200Online05/22/2019 - 06/25/201920
52570Palatine, IL06/03/2019 - 06/05/201920
52807Coatesville, PA06/03/2019 - 06/05/201925
52859Paradise Valley, AZ06/03/2019 - 06/05/201925
50201Online06/05/2019 - 07/09/201918
52699Baltimore, MD08/08/2019 - 08/10/201925
51511Sanford, FL09/09/2019 - 09/11/201921

Communications Training Officer, 5th Edition

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Prerequisite: Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
52414Brandon, MS Confirmed 03/25/2019 - 03/27/201915
52575Hyannis, MA Cancelled 04/01/2019 - 04/03/201925
50244Online Full 04/03/2019 - 05/07/20190
52868Online04/10/2019 - 05/14/201911
50246Online Full 04/10/2019 - 05/14/20190
50247Online04/17/2019 - 05/21/20198
52304Carlton, MN Confirmed 04/23/2019 - 04/25/201916
52649Cortez, CO04/29/2019 - 05/01/201924
50248Online05/01/2019 - 06/04/201918
52913Williamsport, MD05/06/2019 - 05/08/201925
50249Online05/15/2019 - 06/18/201919
50250Online05/22/2019 - 06/25/201920
52567Palatine, IL05/27/2019 - 05/29/201924
50251Online06/05/2019 - 07/09/201920
50252Online06/12/2019 - 07/16/201920
50253Online06/19/2019 - 07/23/201919
52530Saco, ME07/15/2019 - 07/17/201924
52800Saco, ME07/15/2019 - 07/17/201923
52647Cornelia, GA07/23/2019 - 07/25/201922
51512Sanford, FL11/04/2019 - 11/06/201925

Communications Training Officer, 5th Edition Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Successful completion of current version of Communications Training Officer student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50392Online03/27/2019 - 05/07/201913
50398Online04/24/2019 - 06/04/201920
52900Weatherford, OK05/06/2019 - 05/10/201925
50404Online05/29/2019 - 07/09/201920
50410Online06/26/2019 - 08/06/201920

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
52482Online04/10/2019 - 05/14/201924
50070Online05/22/2019 - 06/25/201923
52700Baltimore, MD08/09/2019 - 08/10/201925

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
52468Wolfeboro, NH Confirmed 04/08/201915
50091Online04/10/2019 - 04/30/20194
52706Waterford, CT04/15/201917
52593Duluth, GA05/13/201925
50092Online06/05/2019 - 06/25/201922
52469Springfield, MO07/19/201925
51510Daytona Beach, FL08/29/201910
52798Post Falls, ID10/23/201925

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
51919Murfreesboro, TN04/30/201911
52594Duluth, GA05/14/201925
50082Online05/22/2019 - 06/11/20191
51509Sanford, FL08/01/20197

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50162Online04/17/2019 - 05/07/20198
52698Warman, SK05/02/201924
52569Palatine, IL05/31/201916
50163Online06/05/2019 - 06/25/201918
52286Harlingen, TX06/06/201925

Disaster Operations and the Communications Center - Canada

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. In addition, this course will provide telecommunicators with information on overall emergency management and homeland security and provide guidance on continuity of operations.
** No pre-requisites for this class **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50086Online05/22/2019 - 06/11/201920

Emergency Medical Dispatch, 5th Edition, Version 3

This course is based on the NHTSA National Standard Curriculum for EMD. Completion of the APCO Institute Emergency Medical Dispatch course means that the student has met all of the requirements of the National Standard Curriculum - an important point for states that require compliance with the national curriculum. Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
52303Kerrville, TX04/15/2019 - 04/18/201915
52608Online Full 04/17/2019 - 05/28/20190
52869Online04/17/2019 - 05/28/20196
50179Online04/17/2019 - 05/28/20191
50180Online05/08/2019 - 06/18/20199
50182Online05/22/2019 - 07/02/201915
50183Online06/12/2019 - 07/23/201915

Emergency Medical Dispatch, 5th Edition, Version 3 Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** 1. Current EMD 5th edition, Version 3 student certification 2. Current CPR Certification 3. EMT-A or Paramedic Certification *if applicable 4. Minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50393Online03/27/2019 - 05/07/201913
50399Online04/24/2019 - 06/04/201917
52901Weatherford, OK05/06/2019 - 05/10/201925
50405Online05/29/2019 - 07/09/201920
50411Online06/26/2019 - 08/06/201919

Fire Service Communications, 2nd Edition

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50135Online Full 04/10/2019 - 05/21/20190
52870Online04/10/2019 - 05/21/201918
50136Online Full 05/08/2019 - 06/18/20190
52871Online05/08/2019 - 06/18/201911
52648North Andover, MA05/13/2019 - 05/16/201915
52656Southbridge, MA05/20/2019 - 05/23/201918
52875Online06/12/2019 - 07/23/201921

Fire Service Communications, 2nd Edition Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50139Online05/08/2019 - 06/18/201911

Fire Service Communications, 2nd Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Successful completion of current version of Fire Service Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50394Online03/27/2019 - 05/07/201924
50400Online04/24/2019 - 06/04/201924
50406Online05/29/2019 - 07/09/201924
50412Online06/26/2019 - 08/06/201924

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5050804/01/2019 - 03/31/2020935
5050907/01/2019 - 06/30/20201000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5053304/01/2019 - 03/31/2020908
5053405/01/2019 - 04/30/2020999
5053506/01/2019 - 05/31/20201000
5053607/01/2019 - 06/30/20201000
5053708/01/2019 - 07/31/20201000
5053809/01/2019 - 08/31/20201000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5052104/01/2019 - 03/31/2020938
5052205/01/2019 - 04/30/2020993
5052306/01/2019 - 05/31/20201000
5052407/01/2019 - 06/30/20201000
5052508/01/2019 - 07/31/20201000
5052609/01/2019 - 08/31/20201000

Illuminations - Instructor

Instructors in Instructor Illuminations present continuing education on training-related topics for APCO agency instructors and other interested individuals. New topic presented quarterly. Each worth 3 CDEs. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5051204/01/2019 - 03/31/2020987
5051307/01/2019 - 06/30/20201000
52701Baltimore, MD08/10/201925

Instructor Techniques 2nd Edition for General Instructors

This course explores the basic skills and techniques of teaching. Based on the principles of adult education, students study the dynamics of instructional delivery. Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration. This course is ideal for those who have been tasked with training within your agency. Choose a course number to learn more.
** Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50396Online03/27/2019 - 05/07/201922
50402Online04/24/2019 - 06/04/201924
52904Weatherford, OK05/06/2019 - 05/10/201925
50408Online05/29/2019 - 07/09/201924
50414Online06/26/2019 - 08/06/201924

Instructor Techniques Enrichment Course

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45900Online03/15/2017 - 12/31/2019959
52702Baltimore, MD08/10/201925

Law Enforcement Communications Instructor, 1st Edition

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Law Enforcement Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50395Online03/27/2019 - 05/07/201924
50401Online04/24/2019 - 06/04/201923
52903Weatherford, OK05/06/2019 - 05/10/201925
50407Online05/29/2019 - 07/09/201924
50413Online06/26/2019 - 08/06/201924

Law Enforcement Communications, 1st Edition

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50077Online04/03/2019 - 05/14/20199
50078Online05/15/2019 - 06/25/20193
52611Online06/19/2019 - 07/30/201919

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
52597Duluth, GA05/17/201925
50100Online05/22/2019 - 06/11/201917
52571Palatine, IL06/06/201925

Public Safety Telecommunicator 1 for Non-Traditional PSAPs

APCO's basic telecommunicator training program customized to the needs of non-traditional emergency communication centers, such as those on university campuses.
** No pre-requisites for this class **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled

Public Safety Telecommunicator 1, 7th Edition

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
** ***There are no pre-requisites for this course*** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
51351Show Low, AZ Confirmed 04/01/2019 - 04/05/201913
50336Online04/10/2019 - 05/07/20192
50337Online04/17/2019 - 05/14/201923
52653Farmerville, LA04/22/2019 - 04/26/201925
50338Online04/24/2019 - 05/21/201925
52707Cortland, NY04/29/2019 - 05/03/201919
50339Online05/01/2019 - 05/28/201919
50340Online05/08/2019 - 06/04/201925
52922Online05/15/2019 - 06/11/201925
52566Palatine, IL05/20/2019 - 05/24/201922
52708Batavia, NY05/20/2019 - 05/24/201925
50342Online05/22/2019 - 06/18/201923
50343Online05/29/2019 - 06/25/201925
50344Online06/05/2019 - 07/02/201924
50345Online06/12/2019 - 07/09/201925
52612Online06/19/2019 - 07/16/201924
50347Online06/26/2019 - 07/23/201924
5257607/22/2019 - 07/26/201925

Public Safety Telecommunicator 1, 7th Edition Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50308Online06/12/2019 - 07/09/201923

Public Safety Telecommunicator 1, 7th Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50391Online03/27/2019 - 05/07/20197
50397Online04/24/2019 - 06/04/201921
52899Weatherford, OK05/06/2019 - 05/10/201925
52256New Martinsville, WV05/20/2019 - 05/24/201924
50403Online05/29/2019 - 07/09/201920
50409Online06/26/2019 - 08/06/201924

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
52284Harlingen, TX Confirmed 04/11/20197
52163Des Moines, IA04/16/201912
52225Des Moines, IA04/17/201916
52226Des Moines, IA04/18/201919
52228Des Moines, IA04/19/201916
52733Helena, MT05/08/201924
52595Duluth, GA05/15/201925
50096Online05/22/2019 - 06/11/201919
51508Sanford, FL07/25/201913
52470Springfield, MO08/30/201925