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Training Course: Schedule & Registration

APCO Full and Associate Members save on Live Training and Online Members save on Online Training. You can sign up yourself or your staff. If you are not a member click button to the right to join.
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Registration & Cancellation Policy

Active Shooter Incidents for Public Safety Communications, 2nd Edition

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** ** Pre-requisite: Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. ** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50146Online Full 02/06/2019 - 02/26/20190
51504Sanford, FL03/05/201924
50147Online03/06/2019 - 03/26/201920
51587Sandwich, MA03/18/201914
50148Online04/17/2019 - 05/07/201922
51871Bountiful, UT05/06/201924
50757Kennesaw, GA05/20/201925
52285Harlingen, TX05/23/201925
50149Online06/05/2019 - 06/25/201924

Bullying and Negativity in the Communications Center

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
51454Online02/06/2019 - 02/26/201920
51455Online03/06/2019 - 03/26/201925
51875Arlington, TX03/07/201924
51506Sanford, FL03/28/201925
51456Online04/10/2019 - 04/30/201925
51920Murfreesboro, TN05/01/201925
51457Online05/08/2019 - 05/28/201925
51458Online06/05/2019 - 06/25/201925

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50024Online02/06/2019 - 04/23/201920

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50018Online02/06/2019 - 04/23/20191
51862Online02/06/2019 - 04/23/20192

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50016Online05/08/2019 - 07/02/20196

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50021Online02/06/2019 - 04/02/201918

Call Processing Incidents Involving Veterans with PTSD

This course provides information regarding the challenges that returning military veterans are facing and to prepare Telecommunicators for the possibility of interaction with Veterans in crisis. The focus is on Veterans suffering from Post-Traumatic Stress Disorder or Traumatic Brain Injury. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
51873Arlington, TX02/21/201925

Communications Center Supervisor, 4th Edition

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures and be either in or under consideration for a supervisory position. Students must bring their agency’s policies and procedures manual to class for reference. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50195Online01/23/2019 - 02/26/20191
51823Suwanee, GA01/29/2019 - 01/31/201918
51821Crestview, FL02/11/2019 - 02/13/201925
50196Online02/13/2019 - 03/19/201913
50197Online03/06/2019 - 04/09/201922
51706Tavares, FL03/13/2019 - 03/15/201922
52268Centennial, CO03/27/2019 - 03/29/201924
50198Online04/03/2019 - 05/07/201921
50199Online05/01/2019 - 06/04/201922
50200Online05/22/2019 - 06/25/201922
50201Online06/05/2019 - 07/09/201922
51511Sanford, FL09/09/2019 - 09/11/201924

Communications Training Officer, 5th Edition

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Prerequisite: Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
51646Tupelo, MS Cancelled 02/04/2019 - 02/06/201925
50220Online Full 02/06/2019 - 03/12/20190
51643Dublin, GA02/11/2019 - 02/13/201918
51865Storrs Mansfield, CT Confirmed 02/11/2019 - 02/13/201910
50221Online Full 02/13/2019 - 03/19/20190
51870Bountiful, UT02/18/2019 - 02/20/201917
52357Online Full 02/20/2019 - 03/26/20190
50222Online Full 02/20/2019 - 03/26/20190
51701Smethport, PA02/25/2019 - 02/27/201925
51705Tavares, FL02/25/2019 - 02/27/201916
51707New Philadelphia, OH03/04/2019 - 03/06/201918
50223Online Full 03/06/2019 - 04/09/20190
51822Crestview, FL03/11/2019 - 03/13/201921
50224Online03/13/2019 - 04/16/201917
51929Huntsville, TX03/18/2019 - 03/20/201921
51704Centreville, MD03/19/2019 - 03/21/201925
50225Online03/20/2019 - 04/23/201920
52414Brandon, MS03/25/2019 - 03/27/201925
50244Online04/03/2019 - 05/07/201918
50246Online04/10/2019 - 05/14/201920
50247Online04/17/2019 - 05/21/201920
52304Carlton, MN04/23/2019 - 04/25/201925
50248Online05/01/2019 - 06/04/201920
50249Online05/15/2019 - 06/18/201920
50250Online05/22/2019 - 06/25/201920
50251Online06/05/2019 - 07/09/201920
50252Online06/12/2019 - 07/16/201920
50253Online06/19/2019 - 07/23/201920
51512Sanford, FL11/04/2019 - 11/06/201925

Communications Training Officer, 5th Edition Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Successful completion of current version of Communications Training Officer student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50380Online01/30/2019 - 03/12/20199
51982Center Point, AL Confirmed 02/18/2019 - 02/22/201923
50386Online02/27/2019 - 04/09/201914
50392Online03/27/2019 - 05/07/201918
50398Online04/24/2019 - 06/04/201920
50404Online05/29/2019 - 07/09/201920
50410Online06/26/2019 - 08/06/201920

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50069Online03/06/2019 - 04/09/201910
51505Sanford, FL03/11/2019 - 03/12/201925
50070Online05/22/2019 - 06/25/201925

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50090Online02/06/2019 - 02/26/201914
51948Largo, FL02/19/201916
51702Easton, MD02/27/201922
50091Online04/10/2019 - 04/30/201925
50092Online06/05/2019 - 06/25/201925
51510Sanford, FL08/29/201924

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
51773Normal, IL Confirmed 02/04/201913
49107Gulfport, MS02/08/201917
51552New Brunswick, NJ02/19/201925
50081Online03/06/2019 - 03/26/201918
51919Murfreesboro, TN04/30/201924
50082Online05/22/2019 - 06/11/201920
51509Sanford, FL08/01/201925

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. In addition, this course will provide telecommunicators with information on overall emergency management and homeland security and provide guidance on continuity of operations. Choose a course number to learn more.
** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
51774Normal, IL Confirmed 02/05/201914
50160Online02/06/2019 - 02/26/201911
50161Online03/06/2019 - 03/26/201920
50162Online04/17/2019 - 05/07/201919
50163Online06/05/2019 - 06/25/201920
52286Harlingen, TX06/06/201925

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50085Online03/06/2019 - 03/26/201915
51855Collins, MS03/08/201923
50086Online05/22/2019 - 06/11/201920

Emergency Medical Dispatch, 5th Edition, Version 3

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50174Online01/23/2019 - 03/05/20192
50176Online02/13/2019 - 03/26/20191
52356Online Full 02/13/2019 - 03/26/2019-6
50177Online03/06/2019 - 04/16/20196
51105Collins, MS Confirmed 03/09/2019 - 03/12/20192
50178Online03/20/2019 - 04/30/201915
52303Kerrville, TX04/15/2019 - 04/18/201915
50179Online04/17/2019 - 05/28/201915
50180Online05/08/2019 - 06/18/201915
50182Online05/22/2019 - 07/02/201915
50183Online06/12/2019 - 07/23/201915

Emergency Medical Dispatch, 5th Edition, Version 3 Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** Students must be certified in the current edition of APCO's EMD course, CPR, Advanced Level EMT (for those who will instruct the medical portion) and have formal basic telecommunicator training. The students agency must currently use, or be in the implementation process of, APCO's EMD Program **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50381Online01/30/2019 - 03/12/201911
51983Center Point, AL Confirmed 02/18/2019 - 02/22/201925
50387Online02/27/2019 - 04/09/201919
50393Online03/27/2019 - 05/07/201920
50399Online04/24/2019 - 06/04/201920
50405Online05/29/2019 - 07/09/201920
50411Online06/26/2019 - 08/06/201920

Fire Service Communications, 2nd Edition

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50132Online Full 02/13/2019 - 03/26/20190
52191Online Full 02/13/2019 - 03/26/20190
52255Cambridge, MA03/04/2019 - 03/07/201921
50133Online03/13/2019 - 04/23/201915
50135Online04/10/2019 - 05/21/201922
50136Online05/08/2019 - 06/18/201921

Fire Service Communications, 2nd Edition Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50138Online02/13/2019 - 03/26/201912
50139Online05/08/2019 - 06/18/201921

Fire Service Communications, 2nd Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Successful completion of current version of Fire Service Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50382Online01/30/2019 - 03/12/201923
51984Center Point, AL Confirmed 02/18/2019 - 02/22/201925
50388Online02/27/2019 - 04/09/201923
50394Online03/27/2019 - 05/07/201924
50400Online04/24/2019 - 06/04/201924
50406Online05/29/2019 - 07/09/201924
50412Online06/26/2019 - 08/06/201924

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5050804/01/2019 - 03/31/2020986
5050907/01/2019 - 06/30/20201000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5053102/01/2019 - 01/31/2020927
5053203/01/2019 - 02/28/20201000
5053304/01/2019 - 03/31/20201000
5053405/01/2019 - 04/30/20201000
5053506/01/2019 - 05/31/20201000
5053607/01/2019 - 06/30/20201000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5051902/01/2019 - 01/31/2020927
5052003/01/2019 - 02/28/20201000
5052104/01/2019 - 03/31/2020999
5052205/01/2019 - 04/30/20201000
5052306/01/2019 - 05/31/20201000
5052407/01/2019 - 06/30/20201000

Illuminations - Instructor

Instructors in Instructor Illuminations present continuing education on training-related topics for APCO agency instructors and other interested individuals. New topic presented quarterly. Each worth 3 CDEs. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5051204/01/2019 - 03/31/2020993
5051307/01/2019 - 06/30/20201000

Instructor Techniques 2nd Edition for General Instructors

This course explores the basic skills and techniques of teaching. Based on the principles of adult education, students study the dynamics of instructional delivery. Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration. This course is ideal for those who have been tasked with training within your agency. Choose a course number to learn more.
** Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50384Online01/30/2019 - 03/12/201924
51986Center Point, AL Confirmed 02/18/2019 - 02/22/201924
50390Online02/27/2019 - 04/09/201923
50396Online03/27/2019 - 05/07/201924
50402Online04/24/2019 - 06/04/201924
50408Online05/29/2019 - 07/09/201924
50414Online06/26/2019 - 08/06/201924

Instructor Techniques Enrichment Course

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45900Online03/15/2017 - 12/31/2019960

Law Enforcement Communications Instructor, 1st Edition

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Law Enforcement Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50383Online01/30/2019 - 03/12/201924
51985Center Point, AL Confirmed 02/18/2019 - 02/22/201925
50389Online02/27/2019 - 04/09/201923
50395Online03/27/2019 - 05/07/201924
50401Online04/24/2019 - 06/04/201923
50407Online05/29/2019 - 07/09/201924
50413Online06/26/2019 - 08/06/201924

Law Enforcement Communications, 1st Edition

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50076Online02/13/2019 - 03/26/20196
50077Online04/03/2019 - 05/14/201920
50078Online05/15/2019 - 06/25/201922

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50099Online03/06/2019 - 03/26/201919
50100Online05/22/2019 - 06/11/201919

Public Safety Telecommunicator 1 for Non-Traditional PSAPs

APCO's basic telecommunicator training program customized to the needs of non-traditional emergency communication centers, such as those on university campuses.
** No pre-requisites for this class **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled

Public Safety Telecommunicator 1, 7th Edition

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
** ***There are no pre-requisites for this course*** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50318Online01/23/2019 - 02/19/20192
50319Online01/30/2019 - 02/26/201911
50327Online02/06/2019 - 03/05/201920
50328Online02/13/2019 - 03/12/201917
50329Online02/20/2019 - 03/19/201925
50330Online02/27/2019 - 03/26/201924
50331Online03/06/2019 - 04/02/201922
52279North Dartmouth, MA03/11/2019 - 03/15/201920
50332Online03/13/2019 - 04/09/201925
50333Online03/20/2019 - 04/16/201925
50334Online03/27/2019 - 04/23/201925
51351Show Low, AZ04/01/2019 - 04/05/201920
50335Online04/03/2019 - 04/30/201925
50336Online04/10/2019 - 05/07/201910
50337Online04/17/2019 - 05/14/201925
50338Online04/24/2019 - 05/21/201925
50339Online05/01/2019 - 05/28/201925
50340Online05/08/2019 - 06/04/201925
50342Online05/22/2019 - 06/18/201925
50343Online05/29/2019 - 06/25/201925
50344Online06/05/2019 - 07/02/201925
50345Online06/12/2019 - 07/09/201925
50347Online06/26/2019 - 07/23/201924

Public Safety Telecommunicator 1, 7th Edition Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50306Online01/23/2019 - 02/19/20199
50307Online03/20/2019 - 04/16/201922
50308Online06/12/2019 - 07/09/201924

Public Safety Telecommunicator 1, 7th Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Public Safety Telecommunicator student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50379Online01/30/2019 - 03/12/20199
51981Center Point, AL Confirmed 02/18/2019 - 02/22/201921
50385Online02/27/2019 - 04/09/201919
50391Online03/27/2019 - 05/07/201923
50397Online04/24/2019 - 06/04/201924
52256New Martinsville, WV05/20/2019 - 05/24/201924
50403Online05/29/2019 - 07/09/201924
50409Online06/26/2019 - 08/06/201924

Radio Technician Test

The current APCO Institute Radio Technician Examination covers the material that a 2-way Radio Technician working in the communications center and the field should know. The major areas of concern are FCC Regulations, Basic Electronics, and Special Issues that are encountered in public safety communications. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50477Online01/01/2019 - 01/31/2019100

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50095Online03/06/2019 - 03/26/201917
52284Harlingen, TX04/11/201925
52163Des Moines, IA04/16/201925
52225Des Moines, IA04/17/201925
52226Des Moines, IA04/18/201925
52228Des Moines, IA04/19/201925
50096Online05/22/2019 - 06/11/201920
51508Sanford, FL07/25/201925