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Training Course: Schedule & Registration

APCO Full and Associate Members save on Live Training and Online Members save on Online Training. You can sign up yourself or your staff. If you are not a member click button to the right to join.
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Active Shooter Incidents for Public Safety Communications, 2nd Ed.

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53873Idaho Falls, ID Cancelled 07/16/201925
53874Idaho Falls, ID Cancelled 07/17/201925
53538Online08/07/2019 - 08/27/201918
53887Lexington, KY08/26/201914
52797Post Falls, ID09/18/201925
53539Online09/18/2019 - 10/08/201923
53540Online10/02/2019 - 10/22/201925
53541Online11/13/2019 - 12/03/201925
52471Springfield, MO11/15/201925
53914Rocky Mount, VA11/19/201917
53915Rocky Mount, VA11/21/201917
53542Online12/04/2019 - 12/24/201925
53877Palatine, IL12/16/201925
53543Online01/22/2020 - 02/11/202025
53544Online03/04/2020 - 03/24/202025
53545Online05/13/2020 - 06/02/202025

Bullying and Negativity in the Communications Center

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center
** No pre-requisites for this class **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled
No Classes Currently Scheduled

Bullying and Negativity in the Communications Center, 2nd Ed.

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53813Lowell, MA Confirmed 06/17/2019 - 06/28/201916
53057Baltimore, MD08/10/201924
53508Online08/14/2019 - 09/03/201925
53509Online10/09/2019 - 10/29/201925
53510Online12/04/2019 - 12/24/201925
53511Online02/12/2020 - 03/03/202025
53512Online04/15/2020 - 05/05/202025
53513Online06/17/2020 - 07/07/202025

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50026Online08/14/2019 - 10/08/201920

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50020Online08/14/2019 - 10/29/20196

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53531Online09/04/2019 - 10/29/201911

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50023Online08/14/2019 - 10/08/201920

CALEA Spanish - Law Enforcement Accreditation Manager

** No pre-requisites for this class **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled

CALEA Spanish - Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Spanish - Public Safety Communications Accreditation Manager.
** No pre-requisites for this class **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled

Call Processing Incidents Involving Veterans with PTSD

This course provides information regarding the challenges that returning military veterans are facing and to prepare Telecommunicators for the possibility of interaction with Veterans in crisis. The focus is on Veterans suffering from Post-Traumatic Stress Disorder or Traumatic Brain Injury. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53888Athens, OH08/26/201925

Communications Center Supervisor, 4th Ed.

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures and be either in or under consideration for a supervisory position. Students must bring their agency’s policies and procedures manual to class for reference. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53546Online07/10/2019 - 08/13/201916
53283New York, NY07/29/2019 - 07/31/201917
53547Online08/14/2019 - 09/17/20196
54053Harlingen, TX09/04/2019 - 09/06/201925
51511Sanford, FL09/09/2019 - 09/11/201915
53548Online09/11/2019 - 10/15/201922
54072Dublin, GA09/16/2019 - 09/18/201921
53549Online10/09/2019 - 11/12/201922
53550Online11/06/2019 - 12/10/201922
53551Online11/20/2019 - 12/24/201922

Communications Training Officer, 5th Ed.

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53580Online Full 07/03/2019 - 08/06/20190
52530Saco, ME Cancelled 07/15/2019 - 07/17/201922
53880Morganton, NC Cancelled 07/15/2019 - 07/17/201925
52800Saco, ME Cancelled 07/15/2019 - 07/17/201922
53581Online07/17/2019 - 08/20/20198
53885Grand Forks, ND07/22/2019 - 07/24/201923
52647Cornelia, GA Confirmed 07/23/2019 - 07/25/20199
54030Atlanta, GA07/31/2019 - 08/02/201921
53582Online07/31/2019 - 09/03/201912
53056Baltimore, MD08/08/2019 - 08/10/201920
53583Online08/14/2019 - 09/17/201915
53164Lebanon, TN08/19/2019 - 08/21/201924
54028Tifton, GA08/27/2019 - 08/29/201925
53584Online08/28/2019 - 10/01/201920
53284New York, NY09/09/2019 - 09/11/201918
53585Online09/11/2019 - 10/15/201920
53949Flowood, MS09/11/2019 - 09/13/201925
53959Lafayette, IN09/16/2019 - 09/18/201923
53586Online09/25/2019 - 10/29/201920
53587Online10/02/2019 - 11/05/201920
53588Online10/16/2019 - 11/19/201920
53589Online10/30/2019 - 12/03/201920
51512Sanford, FL11/04/2019 - 11/06/201925
53590Online11/06/2019 - 12/10/202920
53591Online11/20/2019 - 12/24/201920
53592Online12/04/2019 - 01/14/202020
53593Online12/11/2019 - 01/21/202020
53876Palatine, IL12/18/2019 - 12/20/201925
53594Online01/08/2020 - 02/11/202020
53596Online02/05/2020 - 03/10/202020
53597Online02/12/2020 - 03/17/202020
53598Online02/19/2020 - 03/24/202020
53599Online02/26/2020 - 03/31/202020
53600Online03/04/2020 - 04/07/202020
53601Online03/11/2020 - 04/14/202020
53602Online03/18/2020 - 04/21/202020
53603Online03/25/2020 - 04/28/202020
53604Online04/08/2020 - 05/12/202020
53605Online04/22/2020 - 05/26/202020
53606Online05/06/2020 - 06/09/202020
53607Online05/13/2020 - 06/26/202020
53608Online05/20/2020 - 06/23/202020
53609Online06/03/2020 - 07/07/202020
53610Online06/10/2020 - 07/14/202020
53611Online06/17/2020 - 07/21/202020

Communications Training Officer, 5th Ed., Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Successful completion of current version of Communications Training Officer student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50410Online06/26/2019 - 08/06/201917
53278New York, NY Confirmed 07/15/2019 - 07/19/201924
53744Online07/24/2019 - 09/03/201924
53745Online08/28/2019 - 10/08/201924
53746Online09/25/2019 - 11/05/201924
53939Allegan, MI09/30/2019 - 10/04/201925
53747Online10/23/2019 - 12/03/201924
53748Online12/04/2019 - 01/21/202024
53750Online01/29/2020 - 03/10/202024
53751Online02/26/2020 - 04/07/202024
53752Online03/25/2020 - 05/05/202024
53753Online04/22/2020 - 06/02/202024
53754Online05/27/2020 - 07/07/202024
53755Online06/24/2020 - 08/04/202024

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
52700Baltimore, MD08/09/2019 - 08/10/201923
53552Online08/21/2019 - 09/24/201923
53553Online10/09/2019 - 11/12/201925
53554Online01/22/2020 - 02/25/202025
53555Online03/11/2020 - 04/14/202025
53556Online05/20/2020 - 06/23/202025

CPE Retreat Day

Graduates from the CPE program have been asking for ongoing advanced training events. The CPE404 Retreat Day grew out of discussions from last year’s CPE Roundtable at the Denver Conference. Dr. Steve Edwards will facilitate the retreat day, looking at topics of high interest to include vulnerability in leadership and ethics. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53005Baltimore, MD08/15/201938

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
52469Springfield, MO07/19/201917
53557Online08/07/2019 - 08/27/201923
51510Daytona Beach, FL08/29/20198
53971Hampton Bays, NY09/18/201925
53558Online10/02/2019 - 10/22/201925
52798Post Falls, ID10/23/201924
53559Online12/04/2019 - 12/24/201925
53875Palatine, IL12/17/201925
53560Online02/05/2020 - 02/25/202025
53561Online04/15/2020 - 05/05/202025
53562Online06/10/2020 - 06/30/202025

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
52971Biloxi, MS Confirmed 07/09/201910
53484Online08/07/2019 - 08/27/201919
53485Online10/02/2019 - 10/22/201920
53486Online12/04/2019 - 12/24/201920
53487Online02/05/2020 - 02/25/202020
53488Online04/15/2020 - 05/05/202020
53489Online06/10/2020 - 06/30/202020

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53519Online07/31/2019 - 08/20/201917
53520Online09/18/2019 - 10/08/201920
53521Online11/13/2019 - 12/03/201920
53522Online12/04/2019 - 12/24/201920
53523Online02/05/2020 - 02/25/202020
53524Online04/15/2020 - 05/05/202020
53525Online05/20/2020 - 06/09/202020
53526Online06/10/2020 - 06/30/202020

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53490Online08/07/2019 - 08/27/201918
53491Online10/02/2019 - 10/22/201920
53492Online12/04/2019 - 12/24/201920
53493Online02/05/2020 - 02/25/202020
53494Online04/15/2020 - 05/05/202020
53495Online06/17/2020 - 07/07/202020

Emergency Medical Dispatch, 5th Ed., Version 3

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53476Online Full 07/10/2019 - 08/20/20190
53937Online07/10/2019 - 08/20/201910
53896Holbrook, MA07/29/2019 - 08/01/20193
53477Online08/07/2019 - 09/17/201913
53478Online08/21/2019 - 10/01/201915
53479Online09/04/2019 - 10/15/201914
53480Online09/18/2019 - 10/29/201915
53481Online10/09/2019 - 11/19/201915
53482Online10/30/2019 - 12/10/201915
53483Online11/13/2019 - 12/24/201915

Emergency Medical Dispatch, 5th Ed., Version 3, Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** 1. Current EMD 5th edition, Version 3 student certification 2. Current CPR Certification 3. EMT-A or Paramedic Certification *if applicable 4. Minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50411Online06/26/2019 - 08/06/201913
53279New York, NY Confirmed 07/15/2019 - 07/19/201925
53733Online07/24/2019 - 09/03/201920
53734Online08/28/2019 - 10/08/201920
53735Online09/25/2019 - 11/05/201920
53940Allegan, MI09/30/2019 - 10/04/201925
53736Online10/23/2019 - 12/03/201920
53737Online12/04/2019 - 01/21/202020
53738Online01/29/2020 - 03/10/202020
53739Online02/26/2020 - 04/07/202020
53740Online03/25/2020 - 05/05/202020
53741Online04/22/2020 - 06/02/202020
53742Online05/27/2020 - 07/07/202020
53743Online06/24/2020 - 08/04/202020

Fire Service Communications, 2nd Ed., Version 1

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53568Online07/03/2019 - 08/13/201917
53569Online08/07/2019 - 09/17/201917
53570Online09/04/2019 - 10/15/201917
53571Online10/02/2019 - 11/12/201922
53572Online11/06/2019 - 12/17/201922
53573Online12/04/2019 - 01/21/202022
53574Online02/05/2020 - 03/17/202022
53575Online03/04/2020 - 04/14/202022
53576Online04/01/2020 - 05/12/202022
53577Online05/06/2020 - 06/16/202022
53578Online06/03/2020 - 07/13/202022

Fire Service Communications, 2nd Ed., Version 1, Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53563Online07/03/2019 - 08/13/201915
53564Online11/06/2019 - 12/17/201922
53565Online03/04/2020 - 04/14/202022
53566Online06/03/2020 - 07/13/202022

Fire Service Communications, 2nd Ed., Version 1, Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Successful completion of current version of Fire Service Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50412Online06/26/2019 - 08/06/201923
53280New York, NY Confirmed 07/15/2019 - 07/19/201925
53767Online07/24/2019 - 09/03/201923
53768Online08/28/2019 - 10/08/201924
53769Online09/25/2019 - 11/05/201924
53941Allegan, MI09/30/2019 - 10/04/201925
53770Online10/23/2019 - 12/03/201924
53771Online12/04/2019 - 01/21/202024
53772Online01/29/2020 - 03/10/202024
53773Online02/26/2020 - 04/07/202024
53775Online03/25/2020 - 05/05/202024
53776Online04/22/2020 - 06/02/202024
53777Online05/27/2020 - 07/07/202024
53778Online06/24/2020 - 08/04/202024

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
** CTO experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5051010/01/2019 - 09/30/20201000
5369001/01/2020 - 12/31/20201000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
** EMD experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5053708/01/2019 - 07/31/2020999
5053809/01/2019 - 08/31/2020990
5053910/01/2019 - 09/30/20201000
5054011/01/2019 - 10/31/20201000
5054112/01/2019 - 11/30/20201000
5371001/01/2020 - 12/31/20201000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5052508/01/2019 - 07/31/2020999
5052609/01/2019 - 08/31/20201000
5052710/01/2019 - 09/30/20201000
5052811/01/2019 - 10/31/20201000
5052912/01/2019 - 11/30/20201000
5369801/01/2020 - 12/31/20201000

Illuminations - Instructor

Instructors in Instructor Illuminations present continuing education on training-related topics for APCO agency instructors and other interested individuals. New topic presented quarterly. Each worth 3 CDEs. Choose a course number to learn more.
** Instructor experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5051410/01/2019 - 09/30/20201000
5369401/01/2020 - 12/31/20201000

Instructor Techniques Enrichment Course

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45900Online03/15/2017 - 12/31/2020954

Instructor Techniques, 2nd Ed., for General Instructors

This course explores the basic skills and techniques of teaching. Based on the principles of adult education, students study the dynamics of instructional delivery. Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration. This course is ideal for those who have been tasked with training within your agency. Choose a course number to learn more.
** Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50414Online06/26/2019 - 08/06/201920
53282New York, NY Confirmed 07/15/2019 - 07/19/201925
53779Online07/24/2019 - 09/03/201924
53780Online08/28/2019 - 10/08/201924
53781Online09/25/2019 - 11/05/201924
53943Allegan, MI09/30/2019 - 10/04/201924
53782Online10/23/2019 - 12/03/201924
53783Online12/04/2019 - 01/21/202024
53784Online01/29/2020 - 03/10/202024
53785Online02/26/2020 - 04/07/202024
53786Online03/25/2020 - 05/05/202024
53787Online04/22/2020 - 06/02/202024
53788Online05/27/2020 - 07/07/202024
53789Online06/24/2020 - 08/04/202024

Law Enforcement Communications, 1st Ed.

APCO Institute's Law Enforcement Communications, 1st Edition course is a vital component in our training selection, by improving service to the caller and increasing safety of the responders. This dynamic course covers the terms, techniques and guidelines required for excellence in law enforcement call handling and radio dispatching. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53844Palatine, IL Cancelled 07/23/2019 - 07/26/201925
53514Online07/31/2019 - 09/10/201921
53515Online09/18/2019 - 10/29/201920
53516Online11/13/2019 - 12/24/201922
53517Online02/12/2020 - 03/24/202022
53518Online06/10/2020 - 07/21/202022

Law Enforcement Communications, 1st Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Law Enforcement Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50413Online06/26/2019 - 08/06/201924
53281New York, NY Confirmed 07/15/2019 - 07/19/201925
53756Online07/24/2019 - 09/03/201924
53757Online08/28/2019 - 10/08/201924
53758Online09/25/2019 - 11/05/201924
53942Allegan, MI09/30/2019 - 10/04/201925
53759Online10/23/2019 - 12/03/201924
53760Online12/04/2019 - 01/21/202024
53761Online01/29/2020 - 03/10/202024
53762Online02/26/2020 - 04/07/202024
53763Online03/25/2020 - 05/05/202024
53764Online04/22/2020 - 06/02/202024
53765Online05/27/2020 - 07/07/202024
53766Online06/24/2020 - 08/04/202024

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53502Online08/14/2019 - 09/03/201918
53503Online10/09/2019 - 10/29/201920
53504Online12/04/2019 - 12/24/201920
53505Online02/12/2020 - 03/03/202020
53506Online04/15/2020 - 05/05/202020
53507Online06/17/2020 - 07/07/202020

Public Safety Telecommunicator 1 for Non-Traditional PSAPs

APCO's basic telecommunicator training program customized to the needs of non-traditional emergency communication centers, such as those on university campuses.
** No pre-requisites for this class **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled

Public Safety Telecommunicator 1, 7th Ed.

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53618Online07/03/2019 - 07/30/20193
53166Fairfield, OH Confirmed 07/08/2019 - 07/12/201915
53619Online07/10/2019 - 08/06/201914
53162Lebanon, TN Cancelled 07/15/2019 - 07/19/201923
53620Online07/17/2019 - 08/13/201924
52576Roxboro, NC Confirmed 07/22/2019 - 07/26/201915
53621Online07/24/2019 - 08/20/201923
53853Palatine, IL07/29/2019 - 08/02/201925
53622Online07/31/2019 - 08/27/201924
53623Online08/07/2019 - 09/03/201925
53624Online08/14/2019 - 09/10/201925
53625Online08/21/2019 - 09/17/201925
53626Online08/28/2019 - 09/24/201925
53627Online09/04/2019 - 10/01/201925
53628Online09/11/2019 - 10/08/201925
53629Online09/18/2019 - 10/15/201925
53897Allegan, MI09/23/2019 - 09/27/201921
54050Chester, PA09/23/2019 - 09/27/201925
53886Floral Park, NY09/23/2019 - 09/27/201925
53630Online09/25/2019 - 10/22/201925
53631Online10/02/2019 - 10/29/201925
53632Online10/09/2019 - 11/05/201925
53633Online10/16/2019 - 11/12/201925
53634Online10/23/2019 - 11/19/201925
53635Online10/30/2019 - 11/26/201925
53636Online11/06/2019 - 12/03/201925
53637Online11/13/2019 - 12/10/201925
53638Online11/20/2019 - 12/17/201925
53639Online11/27/2019 - 12/24/201925
53640Online12/04/2019 - 01/07/202025
53641Online12/11/2019 - 01/14/202025
53642Online12/18/2019 - 01/21/202025
53654Online01/08/2020 - 02/04/202025
53655Online01/15/2020 - 02/11/202025
53656Online01/22/2020 - 02/18/202025
53657Online01/29/2020 - 02/25/202025
53658Online02/05/2020 - 03/03/202025
53659Online02/12/2020 - 03/10/202025
53660Online02/19/2020 - 03/17/202025
53661Online02/26/2020 - 03/24/202025
53662Online03/04/2020 - 03/31/202025
53663Online03/11/2020 - 04/07/202025
53664Online03/18/2020 - 04/14/202025
53665Online03/25/2020 - 04/21/202025
53666Online04/01/2020 - 04/28/202025
53667Online04/08/2020 - 05/05/202025
53668Online04/15/2020 - 05/12/202025
53669Online04/22/2020 - 05/19/202025
53670Online04/29/2020 - 05/26/202025
53671Online05/06/2020 - 06/02/202025
53672Online05/13/2020 - 06/09/202025
53673Online05/20/2020 - 06/16/202025
53674Online05/27/2020 - 06/23/202025
53675Online06/03/2020 - 06/30/202025
53676Online06/10/2020 - 07/07/202025
53677Online06/17/2020 - 07/14/202025
53678Online06/24/2020 - 07/21/202025

Public Safety Telecommunicator 1, 7th Ed. Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50409Online06/26/2019 - 08/06/201914
53277New York, NY Confirmed 07/15/2019 - 07/19/201920
53722Online07/24/2019 - 09/03/201923
53723Online08/28/2019 - 10/08/201924
53724Online09/25/2019 - 11/05/201924
53938Allegan, MI09/30/2019 - 10/04/201924
53725Online10/23/2019 - 12/03/201924
53726Online12/04/2019 - 01/21/202024
53727Online01/29/2020 - 03/10/202024
53728Online02/26/2020 - 04/07/202024
53729Online03/25/2020 - 05/05/202024
53730Online04/22/2020 - 06/02/202024
53731Online05/27/2020 - 07/07/202024
53732Online06/24/2020 - 08/04/202023

Public Safety Telecommunicator 1, 7th Ed., Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53612Online08/21/2019 - 09/17/201923
53613Online10/23/2019 - 11/19/201925
53614Online12/18/2019 - 01/21/202025
53615Online02/19/2020 - 03/17/202025
53616Online04/22/2020 - 05/19/202025
53617Online06/27/2020 - 07/14/202025

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53496Online08/14/2019 - 09/03/201919
52470Springfield, MO08/30/201925
53497Online10/09/2019 - 10/29/201920
53498Online12/04/2019 - 12/24/201920
53499Online02/12/2020 - 03/03/202020
53500Online04/15/2020 - 05/05/202020
53501Online06/17/2020 - 07/07/202020
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