Illuminations #50526 - Locating people
September 1, 2019 August 31, 2020
Fee(s):This registration has a fee.
APCO Institute’s General Illuminations program is an annual subscription-based service that allows you to obtain topic-specific, at-your-desk continuing education. The program is open to anyone in the public safety communications industry. Subscribers earn one CDE for each monthly course completed.
2020 Topics Include:
The FBI defines sovereign citizens as those “… anti-government extremists who believe that even though they physically reside in this country, they are separate or ‘sovereign’ from the United States.” As a result, they believe they don’t have to answer to any government authority, including courts, taxing entities, motor vehicle departments, or law enforcement.” This can lead to additional challenges for vehicle stops and medical treatment as well as responding calls for service. This session will explore sovereign citizens and the impact on the PST.
||After a Critical Incident
Whether it be a firefighter mayday, an officer down or other critical incidents, it is vital that the PST takes care of him/herself. This session will focus on actions to take after the critical event is over, including peer-to-peer, CISM, EAP, etc.
Evaluating the current event, anticipating possible changes, and projecting the future status are important aspects of the job. This session will discuss various situations in the comm center as well as events in the field and recognizing the clues/signs that can affect them.
||What Are You Inferring?
This course will delve deeply into inferences and the challenges that they create in the call taking process. Regardless of discipline, the PST must stay alert to the challenge of recording only factual information from the caller and not making assumptions that could create a public safety danger. Asking direct questions, clarifying questions and verifying information will all be covered.
||Line of Duty Suicide
More first responders die from suicide than from line of duty deaths. This session will discuss the signs and symptoms associated with public safety responder stress, depression and suicidal thoughts. Mental health resources available to first responders will also be presented.
||What Your Co-Workers Want You to Know
For the sake of shift camaraderie, there are often small irritations that are left unsaid. Many of these items are about your professional work ethics, This session will focus on those things that your co-workers want you to know, but do not want to say including please show up on time, sleep before shift, shush about your personal life, carry your share of the work, be happy (leave grumpiness at home), stop disappearing, be professional, clean your mess and more.
||Why Won’t They Listen
Presenting issues/ideas to the communications center supervisor or manager can be challenging and often seems futile. This session will provide insights on ways to effectively communicate up the chain-of-command for results.
Sometimes it starts with trees dropping leaves, someone decorating to an extreme for the holidays, children playing, messy garbage or loud cars but the one consistent factor in these situations is a person's home should be their place for happiness, and when the neighbor’s definition of happiness clashes, the results can be catastrophic. This session will focus on these neighborhood disputes and efforts to assist in de-escalation.
||Apps at Work
There are many useful apps available for use in LE, fire, EMS and dispatch. This session will provide information on common public safety apps and their purposes.
||How PSTs Bounce Back
Studies have been conducted regarding the phenomena of the PST and how we continue to rise to the occasion, regardless of the amount of work, the stress of the work and the seriousness of the situations processed. This session will focus on ensuring the PST provides self-care to retain this resiliency and flourish in this profession.
During an emergency, alert and warning officials need to provide the public with life-saving information quickly. The Integrated Public Alert & Warning System (IPAWS) is a modernization and integration of the nation’s alert and warning infrastructure and will save time when time matters most, protecting life and property.
The FBI defines domestic terrorism as “Americans attacking Americans because of U.S.-based extremist ideologies—comes in many forms in our post 9/11 world.” The PST must be ready to recognize and handle these situations when they arise.
COST: Annual Subscription (per student):
(No refunds, transfers, or substitutions allowed for this program)
||$119 effective July 1, 2019
||$109 effective July 1, 2019
|Group of 26-50 registrants
||$99 per person effective July 1, 2019
|Group of 51 and up registrants
||$89 per person effective July 1, 2019
APCO Institute is committed to bringing you affordable, quality training and education. Please take the opportunity to try out this new learning medium and invite a co-worker or two to join you!
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