The Impact of NG9-1-1 and FirstNet on PSAP Operations - Webinar #49144
March 1, 2018
Fee(s):This registration has a fee.
Free for members; $59 for non-members
Together, the migration to Next Generation 9-1-1 and FirstNet Public Safety LTE broadband networks are ushering in a new era in data-rich multimedia communications for public safety, and with it, unprecedented changes and opportunities for improvement. The convergence of NG9-1-1 and FirstNet networks in the PSAP will dramatically enhance public safety communications. But it will also introduce new complexities, which will transform PSAPs into public safety intelligence centers, and elevate the role of 9-1-1 telecommunicators, who will need to coalesce and manage a lot more information. In this webinar, we will examine the key impacts for your PSAP and what you need to do to get ready.
Attend this webinar to learn:
- How PSAPs will be transformed by NG9-1-1 and FirstNet, better situational awareness and connectivity to more multimedia information including streaming audio and video, text-to-911, photos, telematics and sensor data.
- How data analytics and other technologies will play a key role in helping PSAPs make sense of big data.
- About the new demands that will be placed on your PSAP and your telecommunicators, and what you can do to maximize effectiveness and alleviate the stress.
- Why quality assurance and improvement (QA/QI) will be more essential than ever, and how to adapt your QA and training programs to ensure telecommunicator success.
This webinar is worth one CDE.
Patrick Botz, Director of NICE Engagement, NICE Public Safety.
Jeff Wobbleton, ENP Communications Consultant at Mission Critical Partners; former Chief of Operations at District of Columbia Office of United Communication 911/311 Center
The new European Union (EU) General Data Protection Regulation (GDPR) that is effective on May 25, 2018 is compelling organizations across the globe to modify their data processing requirements. A key change is that individuals must provide consent to the collection of their personal information and they have expanded rights as individuals to control the use and storage of their personal data. APCO must, therefore, suspend the use of online tools that allow for group registration for classes and events. We recognize this may present an inconvenience for you, but on the advice of legal counsel we have little choice but to require that each individual register separately for all APCO classes and events going forward.