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Registration Profile

Illuminations - CTO Track #60115 - Identifying Common Errors to Prevent Adverse Outcomes

January 1 — December 31, 2022
This registration has a fee.

CTO experience or certification is recommended
 Check My Prerequisites   Check Staff Prerequisites

The CTO track of the Illuminations Program provides at-your-desk continuing education for agency CTOs, trainers and other interested individuals. The program is offered as an annual subscription-based service and includes 4 online courses per year – taught quarterly by APCO Institute adjunct instructors. Courses delve into topics of specific interest to CTOs and others with training responsibilities. They can be accessed from any computer with Internet access. Topic selections change each year.

Each 3-month-long course allows participants to earn three (3) CDE hours, for a total of 12 CDEs per subscription year.

2021 Topics Include:

October -
Troubleshooting Trainee Learning
There are times when the trainee's performance is not what the CTO expects. That is when troubleshooting and innovation take over. This session will cover some common challenges that occur when trainees are not performing to expectations, as well as innovative solutions to these age-old problems.

2022 Topics Include:

January -
Identifying Common Errors to Prevent Adverse Outcomes
This session will investigate seven common mistakes made by PSTs the CTO must be alert to and train to prevent. These mistakes include common errors such as mis-keying and misunderstanding locations. The CTO must also look for follow-up and due diligence, loss of composure, making assumptions, succumbing to distractions. The CTO should make additional effort to prepare against not asking for or relaying information and a lack of communication.
April -
Facts Not Opinions
Documentation must always include just the facts about the trainee’s performance. Accurate and concise written documentation must coincide with DOR ratings and must be statements of fact, not what should be accomplished or might be accomplished. Objective, action-related documentation is practiced during this session. Documenting actions by the CTO to help the trainee improve are also reviewed.
July -
Are You Really Watching?
When training, the CTO performs as a limited supervisor, a role that holds vicarious liability for the actions or inactions of the trainee. It is easy to take your eye off the ball for a few minutes during the shift, and those few minutes can change your career. During this session you will explore situations in which the CTO may become distracted, and what the possible consequences may be of doing so.
October -
NRT (Not Responding to Training)
Sometimes no matter how much training we provide, the trainee cannot perform to standards. Documenting NRT and devising action plans for improvement are discussed, and suggestions for remediation in a diverse manner are offered.

COST: Annual Subscription (per student):
(No refunds, transfers, or substitutions allowed for this program)
Options Price
Non-Member $119
APCO Member $109
Group of 26-50 registrants $99 per person
Group of 51 and up registrants $89 per person

APCO Institute is committed to bringing you affordable, quality training and education. Please take the opportunity to try out this new learning medium and invite a co-worker or two to join you!
  • Registration & Cancellation Policy 974 SEAT(S) AVAILABLE
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