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Registration Profile

Comprehensive Quality Online, #63842

Date(s):
June 14 — July 18, 2023
Fee(s):
This registration has a fee.

Prerequisite(s):
Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement process within their agency.
 Check My Prerequisites   Check Staff Prerequisites
Description:
A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization.

Topics include:
  • Quality
  • Quality Planning and Methodologies
  • Standards and Liability in Quality Programs
  • Building a Performance Evaluation Program
  • Feedback and Coaching
  • Surveys and Analysis
Class lecture is supplemented by practical exercises that help students apply the lessons to their own agency. Students not only learn about a Quality Program, but also learn how to implement the program within their agency.

CDEs Earned: 16

Recertification Requirements:
None

Tuition:
Options Term Tuition


Non-Member Member *
Co-Host 2 days $329 $309
Online 5 weeks $379 $359
Contract 2 days Contact us for pricing Contact us for pricing
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Massachusetts Registrants: Registration fees vary, depending of the number of course registrants. Fees will be adjusted at the start of the course, and you will receive a refund or revised invoice if necessary. For more info, contact institute@apcointl.org.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
  • Registration & Cancellation Policy 24 SEAT(S) AVAILABLE
  • Register Myself
  • Register Other(s) To gain access and/or establish permissions to register others, you will need to be listed as a Training Coordinator, Training Records Assistant, or Class/Event Registrar. The Authorized Signator of your agency can appoint the role by clicking the Manage Authorized Personnel button from the My Organization page, then clicking the Add Authorized Personnel button to continue.
  • Register Other(s)
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