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Registration Profile

Communications Training Officer, 6th Ed., Instructor Update, Online #61133

December 28, 2022 — January 17, 2023
This registration has a fee.

Students must hold a current CTO 5th edition Instructor certification. If obtained or recertified in 2021, please register for Communications Training Officer 6th Edition Instructor Update (2021).
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The APCO CTO 5th Edition Instructor Version Update course is designed to bring all previously APCO Certified CTO Instructors current with the new 5th Edition release.

Topics include:
  • Type of training the CTO Program uses
  • CTO Program history
  • CTO Coordinator's position
  • Defined gray areas within the program
  • Generational Communication and Training
  • Customer Service Philosophy
  • Expectations Software
  • CTO Documentation
  • Accelerated Learners
  • CTO Program Policy
  • QA/QI Component
  • Stress Management
  • Case Studies
  • National Standards
  • Implementation Workbook
Students will independently review each module of the CTO 5th Edition and complete quizzes based on each module. The student must score 100% on all quizzes. The student will also be required to complete the final exam with a score of 90% or better.

Students must currently hold an active APCO CTO Instructor certificate.

Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center.

Recertification Requirements:
APCO CTO Instructors must recertify every two years. Recertification requirements will be posted on the APCO Institute website.

$125 Institute Online
(No transfers, refunds or cancellations accepted)
Late Fee $25

Online (web): 3 weeks
(Students will work at their own pace. The class will remain open for 3 weeks. Students should anticipate eight (8) hours of commitment.)


Course is taught in the classroom, or in the Institute Online. Tuition does not include travel, lodging, meals, or other costs. Web class registration does not include web access fees or other local internet/web-related costs. Certification fees are included in tuition. Students receive a comprehensive course manual. Successful students will earn APCO Institute International Certification.
  • Registration & Cancellation Policy 100 SEAT(S) AVAILABLE
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