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Registration Profile
All individuals participating in live APCO co-host courses must register in advance to participate in those courses. Walk-ins and substitutions on the first day of class will no longer be allowed.
All individuals participating in live APCO co-host courses must register in advance to participate in those courses. Walk-ins and substitutions on the first day of class will no longer be allowed.
Customer Service in Today's Public Safety Communications, Online #64030
Date(s):
April 12 — May 2, 2023
Venue:
More Details:
Fee(s):This registration has a fee.
Description:Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation.
Topics include:
- Defining customer service
- Customer attitudes and expectations
- Customer service in public safety
- Impact of customer service on public safety
- Communications center customer service in action
- Customer service and quality control
- Investigating complaints
Perfect for a one-day pre-conference or post-conference course
CDEs Earned: 8
Recertification Requirements:
None
Tuition:
| Options |
Term |
Tuition |
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Non-Member |
Member * |
| Co-Host |
1 day |
$239 |
$199 |
| Online |
3 weeks |
$289 |
$249 |
| Contract |
1 day |
Contact us for pricing |
Contact us for pricing |
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.
Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.
Massachusetts Registrants: Registration fees vary, depending of the number of course registrants. Fees will be adjusted at the start of the course, and you will receive a refund or revised invoice if necessary. For more info, contact institute@apcointl.org.
Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
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