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Registration Profile

Communications Training Officer, 5th Ed., Richmond, IN, #56060

Date(s):
June 2 — 4, 2020
Venue:
 
Fee(s):
This registration has a fee.

Prerequisite(s):
Students must have successfully completed a 40 hour formal basic telecommunicator training program.
 Check My Prerequisites   Check Staff Prerequisites
Description:
The Communications Training Officer (CTO) 5th Edition course focuses on the development and maintenance of an agency's one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Upon successful completion, CTOs can help build and maintain the CTO system while exploring important elements of effective CTO programs. Previous editions of APCO's CTO program have been implemented in hundreds of agencies nationwide.

This updated version of the course includes the essential elements of a CTO program based on the industry recognized "San Jose Model" while also incorporating the requirements set by the national standard for CTO programs - APCO ANS 3.101.1-2007: Minimum Training Standards for Public Safety Communications Training Officers.

Topics include:
  • Performance Based Training
  • Preparing, Motivating and Communicating With Trainees
  • Customer Service in Public Safety Communications
  • Counseling
  • Stress Management
  • Meeting the Needs of the Adult Learner
  • Training Strategies
  • Performance Evaluations
  • Record Keeping and Documentation
  • Total Quality Management
  • Liability and Standards
In addition, students will receive a CTO Program Implementation Workbook and Reference Guide filled with sample forms, templates and best practices to use in creating their own CTO program or enhancing an existing program.

Recertification Requirements:
APCO Institute certified CTOs are required to recertify every two years.

Tuition:
$389 Live Course
$439 Institute Online
(includes $50 Distance Learning Fee)
Member Discount $20
Late Fee $25

Duration:
Classroom: 3 days
Online (web): 5 weeks

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Course is taught in the classroom, or in the Institute Online. Tuition does not include travel, lodging, meals, or other costs. Web class registration does not include web access fees or other local internet/web-related costs. Certification fees are included in tuition. Students receive a comprehensive course manual. Successful students will earn APCO Institute International Certification.
  • Registration & Cancellation Policy 21 SEAT(S) AVAILABLE
  • Register Myself
  • APCO respects individuals rights of privacy, and as such, has put into place various safe-guards to protect these as well as to fulfill privacy regulations. As a result, some of the online functions you are accustomed to accessing on behalf of your agency personnel may no be longer available. To gain access and/or establish permissions to these functions please contact the authorized signator of your agency or, if authorized, become one by clicking on the Manage Authorized Personnel button from the My Organization page to start the process.
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