Skip to main content

My Transactions
Join/Renew Membership
Webinars & Recordings
Professional Development Sessions
Emerging Technology Sessions
Schedule & Registration
Order Books (Instructors Only)
APCO Apparel Store
RETAINS Subscription
Agency Training Program

Registration Profile

Aging in the Communications Center

January 24, 2017
This registration has a fee.


January 24 at 2:00 PM ET

WEBINAR RECORDING This presentation will include an overview of, and recommendations for, identifying and preparing for issues related to the aging of personnel in our comm centers. The webinar includes results from an online survey of telecommunicators from around the country regarding aging in the PSAP, as well as information garnered from a targeted follow-up survey. Learn what issues were identified and what recommendations are being made to ensure all telecommunicators have the means to continue to perform at a job where they are valuable assets. This presentation is appropriate for all telecommunicators. Live Q & A to follow presentation.
Sponsored by


Maureen Will, RPL, Director of Communications for the Newtown Emergency Communications Center, Newtown, CT
Maureen Will is the Director of Communications for the Newtown Emergency Communications Center in Newtown, CT. She retired after 30 years of service from the Brookfield Police Department where she served as the captain in charge of communications and training. Ms. Will is the Chairman of the Managers of Communications Centers Association (MECCA), a member of both APCO International and NENA and is a past president of the APCO Atlantic Chapter.
  • Registration & Cancellation Policy 793 SEAT(S) AVAILABLE
  • Register Myself
  • Register Other(s)