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Registration Profile

Emergency Medical Dispatch Manager, Online #68290

April 17 — May 7, 2024
This registration has a fee.


This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. This includes creating and maintaining an effective quality control program as well as tips and guidelines for ensuring compliance with the APCO Institute EMD Program and the relevant national standards.

Topics include:
  • Overview of an emergency medical dispatch program
  • Guidelines for implementing an EMD program
  • Overview of the APCO Institute EMD Program
  • EMD training and certification
  • EMD quality control
  • EMD compliance and ongoing maintenance
Perfect for a one-day pre-conference or post-conference course.

CDEs Earned: 8

Recertification Requirements
Recertification is required every two years. All APCO Institute certified Emergency Medical Dispatch Managers must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Emergency Medical Dispatch Manager course. Recertification requires ongoing continuing education.

Options Term Tuition
  Non-Member Member *
Online 3 weeks $321 $277
Virtual 1 day $332 $288

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
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