Skip to main content

My Classes Taken
My Classes Instructed
My Agency Training
Online Training
Webinars & Recordings
Professional Development Sessions
Emerging Technology Sessions
Schedule & Registration
Registration & Cancellation Policy
Order Books (Instructors Only)
Agency Classes
More on Institute...

Illuminations - CTO Track #50510 - Feedback and Counseling for Your Trainee

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Oct 01, 2019 - Sep 30, 2020

Additional Info:

Link to recording:

CTO experience or certification is recommended

The CTO track of the Illuminations Program provides at-your-desk continuing education for agency CTOs, trainers and other interested individuals. The program is offered as an annual subscription-based service and includes 4 online courses per year – taught quarterly by APCO Institute adjunct instructors. Courses delve into topics of specific interest to CTOs and others with training responsibilities. They can be accessed from any computer with Internet access. Topic selections change each year.

Each 3-month-long course allows participants to earn three (3) CDE hours, for a total of 12 CDEs per subscription year.

2020 Topics Include:

January: Starting Positive
When new personnel begin their training, the CTO is often their first point of contact. This session will focus on ways to introduce the new employee to this amazing profession in a positive manner. Additionally, this session offers suggestions for creating a positive learning environment for the trainee, including acceptance as part of the team and ways to reduce hazing and bullying.

April: Coaching and Mentoring for Comm Center Success: How You Say It Matters
Many who work in the comm center pride themselves on their direct approach to communication. "I don't sugarcoat things, I just tell it like it is!" they proudly proclaim, not understanding that the success of their comm center may depend more on HOW they communicate instead of WHAT they communicate. This session outlines the methods used by the best centers to plan for succession, foster inclusion and build a center culture that breeds success, every day.


Am I Training to Meet Industry Standards?  
This session will focus on a review of local, state and national public safety communications training standards and training program certifications. Recommendations to help ensure standards compliance will be discussed.


If It Isn’t in Writing, It Didn’t Happen
Maintaining accurate and complete records from the hiring process through the release from the training program are essential for reducing liability. This session will review the importance of documenting test results, schedules, attendance records and performance evaluations. Various means of documenting and maintaining these records will be discussed.

COST: Annual Subscription (per student):
(No refunds, transfers, or substitutions allowed for this program)
Options Price
Non-Member $119 effective July 1, 2019
APCO Member $109 effective July 1, 2019
Group of 26-50 registrants $99 per person effective July 1, 2019
Group of 51 and up registrants $89 per person effective July 1, 2019

APCO Institute is committed to bringing you affordable, quality training and education. Please take the opportunity to try out this new learning medium and invite a co-worker or two to join you!

Register Today!