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Emergency Medical Dispatch Manager, Online #64018

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Apr 26, 2023 - May 16, 2023

Additional Info:

Link to recording:


This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. This includes creating and maintaining an effective quality control program as well as tips and guidelines for ensuring compliance with the APCO Institute EMD Program and the relevant national standards.

Topics include:

  • Overview of an emergency medical dispatch program
  • Guidelines for implementing an EMD program
  • Overview of the APCO Institute EMD Program
  • EMD training and certification
  • EMD quality control
  • EMD compliance and ongoing maintenance
Perfect for a one-day pre-conference or post-conference course

CDEs Earned: 8

Recertification Requirements
Recertification is required every two years. All APCO Institute certified Emergency Medical Dispatch Managers must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Emergency Medical Dispatch Manager course. Recertification requires ongoing continuing education.

Options Term Tuition

Non-Member Member *
Online 3 weeks $289 $249
Virtual 1 day $299 $259
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Massachusetts Registrants: Registration fees vary, depending of the number of course registrants. Fees will be adjusted at the start of the course, and you will receive a refund or revised invoice if necessary. For more info, contact

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.