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Illuminations - CTO Track #53691 - Coaching and Mentoring for Comm Center Success: How You Say It Matter

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.

 

This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Apr 01, 2020 - Mar 31, 2021
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Additional Info:

Link to recording:

CTO experience or certification is recommended

The CTO track of the Illuminations Program provides at-your-desk continuing education for agency CTOs, trainers and other interested individuals. The program is offered as an annual subscription-based service and includes 4 online courses per year – taught quarterly by APCO Institute adjunct instructors. Courses delve into topics of specific interest to CTOs and others with training responsibilities. They can be accessed from any computer with Internet access. Topic selections change each year.

Each 3-month-long course allows participants to earn three (3) CDE hours, for a total of 12 CDEs per subscription year.


2020 Topics Include:

January: Starting Positive
When new personnel begin their training, the CTO is often their first point of contact. This session will focus on ways to introduce the new employee to this amazing profession in a positive manner. Additionally, this session offers suggestions for creating a positive learning environment for the trainee, including acceptance as part of the team and ways to reduce hazing and bullying.

April: Retention
Often, CTOs express concern regarding the trainee's ability to retain new information. When the trainee is overwhelmed by the volume of information, the CTO must be ready to provide a guiding hand. This session will look at how the CTO can aid in information retention, whether it is taking notes, providing repetition, or the gamification of learning.

July:

Am I Training to Meet Industry Standards?  
This session will focus on a review of local, state and national public safety communications training standards and training program certifications. Recommendations to help ensure standards compliance will be discussed.

October:

If It Isn’t in Writing, It Didn’t Happen
Maintaining accurate and complete records from the hiring process through the release from the training program are essential for reducing liability. This session will review the importance of documenting test results, schedules, attendance records and performance evaluations. Various means of documenting and maintaining these records will be discussed.


COST: Annual Subscription (per student):
(No refunds, transfers, or substitutions allowed for this program)
Options Price
Non-Member $119 effective July 1, 2019
APCO Member $109 effective July 1, 2019
Group of 26-50 registrants $99 per person effective July 1, 2019
Group of 51 and up registrants $89 per person effective July 1, 2019

APCO Institute is committed to bringing you affordable, quality training and education. Please take the opportunity to try out this new learning medium and invite a co-worker or two to join you!

Register Today!

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