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Communications Training Officer, 5th Ed., Instructor, Online #53754

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
May 27, 2020 - Jul 07, 2020

Additional Info:

Link to recording:

Must hold current Communications Training Officer, 5th Edition student certification. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate
APCO Institute's Communications Training Officer Course certifies experienced telecommunicators to train and evaluate new trainees in a one-on-one training situation. APCO Institute's CTO Program has been successfully implemented in hundreds of agencies nationwide. Now in its Fourth Edition, the materials are easier to teach and available for your agency instructors.

The Communications Training Officer Instructor Course teaches the best CTOs to teach others. Upon successful completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. In the classroom, the CTO Instructor will explore the important elements of effective CTO programs, and will learn to incorporate these elements into an agency's CTO program.

Topics include:
  • Condensed review of the Communications Training Officer course
  • The Instructional Process
  • Simulation Design
  • Testing and Evaluation
  • Utilizing Lesson Plans and Student Materials
Upon successful completion, your CTO Instructor will be able to:
  • Train new one-on-one trainers in a classroom environment
  • Create effective simulations
  • Create valid and reliable tests and other evaluation tools based on course objectives
  • Understand civil and criminal liability issues as they pertain to the trainer
  • Design and use instructional media
  • Foster skill development through practical exercise

Communications Training Officer Course 5th Edition

Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center.

Recertification Requirements:
APCO Institute certified Instructors are required to recertify every two years. Certified instructors will be issued a recertification package upon completion of this course.

$459 Live Course
$509 Institute Online
(includes $50 Distance Learning Fee)
Additional shipping fees may apply for international shipments
Member Discount $20
Late Fee $25

Classroom: 5 days
Online (web): 6 weeks


Course is taught in the classroom, or in the Institute Online. Tuition does not include travel, lodging, meals, or other costs. Web class registration does not include web access fees or other local internet/web-related costs. Certification fees are included in tuition. Students receive a comprehensive course manual. Successful students will earn APCO Institute International Certification.