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Emergency Medical Dispatch, 5th Ed., Version 3, Online #53476

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Jul 10, 2019 - Aug 20, 2019

Additional Info:

Link to recording:

Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent.
Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed.

Topics include:
  • EMD Roles and Responsibilities
  • Legal and Liability Issues in EMD
  • National and State Standards for EMD
  • Resource Allocation
  • Layout and Structure of the APCO Institute EMD Guidecards
  • Obtaining Information from Callers
  • Anatomy and Physiology
  • Chief Complaint Types
  • Quality Assurance & Recertification
  • Stress Management
The classroom setting provides practical exercises to help the new EMD become familiar with the theories and practices of EMD and students will practice with their agency's APCO Institute EMD Guidecards in simulated EMD calls.

Completion of this course is required for enrollment in the EMD Instructor.

Note: The online EMD course requires students to attend a web seminar in week three and a practical practice conference call in week six. The week three web seminar lasts approximately one hour. The week six practical practice conference call lasts around 1.5 hours. The final practical practice is completed by a one-on-one conference call with the instructor at the end of the course.

These sessions may or may not be during the student's regularly scheduled work time, especially if the student works overnight. Arrangements will/may have to be made at the agency level to allow the student to attend these required sessions.

Current certification in CPR from the American Heart Association, American Red Cross or equivalent AND Completion of a formal basic telecommunicator training program

Recertification Requirements:
To recertify, all APCO Institute certified Emergency Medical Dispatchers must provide proof every two years of 24 hours (12 hours per year) of Continuing Dispatch Education (CDE) and a current CPR certification as stated above. Refer to the APCO Institute EMD Implementation Guide for information on approved forms of CDE.

$389 Live Course
$439 Institute Online
(includes $50 Distance Learning Fee)
Additional shipping fees may apply for international shipments
Member Discount $20
Late Fee $25

Classroom: 4 days
Online (web): 6 weeks


Course is taught in the classroom, or in the Institute Online. Tuition does not include travel, lodging, meals, or other costs. Web class registration does not include web access fees or other local internet/web-related costs. Certification fees are included in tuition. Students receive a comprehensive course manual. Successful students will earn APCO Institute International Certification.