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Disaster Operations and the Communications Center, Online #50163

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Jun 05, 2019 - Jun 25, 2019

Additional Info:

Link to recording:

The world’s first comprehensive disaster operations course designed specifically for the public safety communications professional!

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. In addition, this course will provide telecommunicators with information on overall emergency management and homeland security and provide guidance on continuity of operations for the Communications Center in the face of a multitude of disaster situations.

The importance of educating today’s public safety communications professional on their role and the role of the Communications Center in disaster operations is greater than ever before. There is a defined role for public safety communications in every element of disaster response and recovery. As public safety’s ability and need to address disaster situations evolves, the telecommunicator needs to be familiar with all types of disasters – man-made and natural – and how those events can impact the communications function.

Topics include:

·         Homeland Security and Emergency Management

o        US Department of Homeland Security

o        Federal Emergency Management Agency

o        Emergency Management

o        Emergency Management on the State, Local and Regional Levels

·         Natural Disasters

o        Hurricanes and Typhoons

o        Tornadoes

o        Tsunamis

o        Severe Weather and Temperatures

o        Severe Heat

o        Earthquakes

o        Floods

o        Wildland or Forest Fires

o        Volcanoes

o        Landslides

o        Pandemics

·         Man-made Disasters

o        Types of Man-made Disasters and Terrorist Acts

Perfect for a one day Pre-Conference or Post-Conference Course


Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a 40-hour, formal basic telecommunicator training program.


$199 Live Course
$249 Institute Online (includes $50 Distance Learning Fee)

Member Discount $20
Late Fee $25

Classroom: 1 day
Online (web): 3 weeks

Course is taught in the classroom, or in the Institute Online. Tuition does not include travel, lodging, meals, or other costs. Web class registration does not include web access fees or other local internet/web-related costs. Certification fees are included in tuition. Students receive a comprehensive course manual. Successful students will