Skip to main content

My Classes Taken
My Classes Instructed
My Agency Training
Online Training
Webinars & Recordings
Professional Development Sessions
Emerging Technology Sessions
Schedule & Registration
Registration & Cancellation Policy
Order Books (Instructors Only)
Agency Classes
More on Institute...

Illuminations #53699

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Feb 01, 2020 - Jan 31, 2021

Additional Info:

Link to recording:

APCO Institute’s General Illuminations program is an annual subscription-based service that allows you to obtain topic-specific, at-your-desk continuing education. The program is open to anyone in the public safety communications industry. Subscribers earn one CDE for each monthly course completed.

2019 Topics Include:

January: Traffic Stops and Vehicle Pursuits
Traffic-stops and vehicle pursuits can be dangerous situations for law enforcement personnel, as well as posing dangers to the public. Officer and public safety issues, including high speed pursuits and the use of stop sticks are discussed, as well as the role of the Telecommunicator during these incidents.
February: What Types of Communications Centers Are There?
Often, Telecommunicators feel they are the only ones, isolated in a world of shifts and overtime. However, there are a wide variety of communications centers that each Telecommunicator may be called upon to interact with. Understanding the various types of centers, and how they operate will aid the Telecommunicator in successfully interacting with these specialty centers when necessary. This course will introduce a variety of unique communications centers such as military, federal, airport, hospital based, company-based centers across the world.
March: Chemistry
The creation and use of various types of chemical bombs, homemade improvised explosive devices, and letter bombs, create dangers when being created, deployed, and for the first responders who respond to the incidents. This session will focus on the response to these homemade chemistry experiments.
April: Tactical Dispatch
Tactical dispatching is a unique and helpful dispatch concept used to assist field responders. Tactical dispatch can be provided from within the communications center, or in the field, from a command vehicle. This session provides information on the use of Tactical Dispatch Teams, how to develop teams, and the use of supplemental resources such as TERT.
May: "I've Been Robbed!"
This session will identify and explain the difference between theft, robbery and burglary. Topics include determining time frame factors, such as "occurred past", "just occurred" and "in progress", and key components for questioning callers to determine the correct call type. Instructions for crime scene preservation prior to the arrival of law enforcement units will also be discussed.
June: Gunshot Detectors
As technology continues to evolve, communications centers across the world are being tasked with monitoring additional systems. One system that is quickly being implemented across the nation is gunshot detectors. This session will focus on the various types of systems that are providing gunshot detection, and the Telecommunicators role when shots are detected.
July: Response to Mass-Casualty Incidents
Mass-casualty incidents can be caused by natural disasters, technological events, or man-made crimes, and can quickly become overwhelming for emergency responders; whether law enforcement, fire, EMS, or a combination of all. This session provides an overview of various types of mass-casualty incidents, the Incident Command System, planning, triage, and other field responsibilities, in addition to how they relate to the communications center.
August: Emergency Location Service (ELS)
To aid in the quest to provide more accurate cell phone location information, emergency location services (ELS) is now available by multiple cell phones manufacturers. Emergency location service (ELS) sends enhanced location information directly from the cell phone GPS to the communications center when an emergency call is placed. This will provide much more accurate location information than traditional wireless phase II location. While this does not replace ALI, it certainly is set to enhance public safety response.
September: Locating people
Whether it's a social media-based event, suicidal person or looking for a suspect, communications is being asked more and more to use GIS tools to locate people. This session will focus on various avenues available including GPS Pinging, phase II e911rebids, and check in locations and more.
Emergency responders often find themselves in situations where they need assistance. This session reviews types of incidents where subsequent/additional emergencies arise and law enforcement, fire, and/or EMS personnel need assistance immediately. Topics include proper tracking of unit statuses, understanding safety threats, and Telecommunicator actions for allocating proper resources to quickly get help to emergency responders.
November : Legalize It
As states move toward legalized medicinal and recreational marijuana, it is important that the Telecommunicators evolve with the new laws and registries. This session will look into this issue including impact to medical protocols, call processing as well as impact on agencies & working under the influence.
December: Law Enforcement Specialty Units
In addition to patrol activities, law enforcement agencies utilize many types of specialty units and resources. This session explores various types of law enforcement assets, apparatus, and their uses.

COST: Annual Subscription (per student):
(No refunds, transfers, or substitutions allowed for this program)
Options Price
Non-Member $99 through June 30, 2019
APCO Member $89 through June 30, 2019
Group of 26-50 registrants $79 per person through June 30, 2019
Group of 51 and up registrants $69 per person through June 30, 2019
Effective July 1, 2019
Options Price
Non-Member $119 effective July 1, 2019
APCO Member $109 effective July 1, 2019
Group of 26-50 registrants $99 per person effective July 1, 2019
Group of 51 and up registrants $89 per person effective July 1, 2019

APCO Institute is committed to bringing you affordable, quality training and education. Please take the opportunity to try out this new learning medium and invite a co-worker or two to join you!

Register Today!

APCO Home | Contact Us | About APCO | Government Relations | Training & Certification | Standards | Spectrum Management | Membership | Events | Comm Center & 9-1-1

All material © 2019 APCO International, Inc. All Rights Reserved.