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Illuminations - EMD Track #57117 - Syncope

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Oct 01, 2021 - Sep 30, 2022

Additional Info:

Link to recording:

EMD experience or certification is recommended

APCO Institute’s EMD Illuminations program is and annual subscription-based service that allows you to obtain topic-specific, at-your-desk continuing education.

EMD Illuminations includes monthly topics of particular interest to emergency medical dispatchers, although the track is open to anyone. Subscribers earn one CDE for each.

2021 Topics Include:

January: Edema
Edema occurs when the small blood vessels leak fluid into nearby tissues. This course will cover the various types of situations in which a caller may need emergency services for severe edema, as well as various medical emergencies for which edema is indicative.
February: Lions, Tigers and Snakes, Oh My!
This session will focus on injuries that occur from a variety of exotic animals. Injuries will be reviewed from minor lacerations to very dangerous venomous or life-threatening bites and amputations.
March: Ear Pain
A very painful situation which many have experienced, ear pain is more than just a nuisance. This session will cover various types of ear pain, infections, and injuries, as well as conditions for which ear pain is a symptom. This session will also look at the risks of ear “candling,” including the risk of fire and risk to the ear itself.
April: Agonal Breathing
This session will define agonal breathing and the associated signs and symptoms. Discussions will include identifying triggers related to stroke, cardiac arrest, and the need for CPR.
May: Infections
The difference between bacterial and viral infections will be discussed, including common signs and symptoms of each. This session will also examine how germs spread and ways to mitigate and control the spread of infectious disease.
June: Breach of Duty
This session will focus on the moral and legal duty of the emergency medical dispatcher to provide help and various ways that duty may be breached. A review of various case studies will be included to demonstrate an intentional and unintentional breach of duty.
July: TTY, TDD, RTT, Text-To-911
What is it all, and why is it important to the EMD? In the modern world of texting, many EMDs are uncertain why they must maintain TTY/TDDs. This session will also discuss RTT (real-time texting).
August: Why Won't They Follow My Directions?
Giving instructions to a caller is easy when reading from a script, but in certain situations it can be challenging to get the caller to comply. This session will look at ways to ensure the caller is following your instructions, including de-escalation with calming techniques, reducing hysteria, and inquiring about and obtaining scene/event status updates or changes.
September: Hypertension
Also known as high blood pressure, hypertension is a condition in which the force of the blood against artery walls is too high, thereby increasing the risk for heart disease and stroke, both of which are leading causes of death. This session will take a more in-depth look into hypertension and its impact on the EMDs call processing.
October: Syncope
When receiving a call for a patient that has fainted, experienced syncope, passed out, or “fell out,” the cause can be a wide variety of medical situations. This session will investigate some of the more common syncope causes as: vasovagal syncope, blood pressure, blood sugar, and anemia.
November: Lift Assists
Due to the growing aging community, social isolation, and increased healthcare costs, there is an increasing number of patients who should be in assisted-living facilities but instead are at home with caretakers who do not have the knowledge, equipment, or strength to care for them. If the caller states, “it's not an emergency,” it may be a caretaker who needs assistance with someone who has fallen but who has no injuries. This session will discuss some of these situations.
December: Dear Stress: Let's Break Up
With increasing call volume, continually evolving procedures and protocols, and new challenges to overcome, the EMD may feel overwhelmed, anxious, or emotionally exhausted. These emotions are all symptoms of compassion fatigue or long-term burnout. This session will include a deep dive into “breaking up” with stress and saying hello to long-term professional success.

COST: Annual Subscription (per student):
(No refunds, transfers, or substitutions allowed for this program)
Options Price
Non-Member $119
APCO Member $109
Group of 26-50 registrants $99 per person
Group of 51 and up registrants $89 per person

APCO Institute is committed to bringing you affordable, quality training and education. Please take the opportunity to try out this new learning medium and invite a co-worker or two to join you!

Register Today!