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Law Enforcement Communications, 1st Ed., Online #53518

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Jun 10, 2020 - Jul 21, 2020

Additional Info:

Link to recording:

Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course.
Effective communications is a critical component of law enforcement service operations. The telecommunicator provides the vital link between citizens and law enforcement responders. APCO Institute's Law Enforcement Communications, 1st Edition course is a vital component in our training selection, by improving service to the caller and increasing safety of the responders. This dynamic course covers the terms, techniques and guidelines required for excellence in law enforcement call handling and radio dispatching.

Topics include:
  • The Role of Law Enforcement
  • History of Law Enforcement and Law Enforcement Communications
  • Law Enforcement Organizations, Operations, Vehicles, and Equipment
  • Classification and Prioritization of Crimes
  • Law Enforcement Telecommunicator: Overview of Role and Responsibilities
  • Law Enforcement Call Processing and Dispatch Procedures
  • Law Enforcement Incidents: Crimes against Persons/Property/Vehicle and Highway
  • Communications for Pursuits and Officer Needs Help Incidents
  • Next Generation and Emerging Communications Technology
  • Law Enforcement Communications and Counterterrorism
  • NIMS (National Incident Management System)
The course manual contains numerous photographs and illustrations to bring the course material to life and serves as an excellent reference source once back on the job. Instructional resources include study guides (with audio and video clips), role-plays and scenario-based training materials.

APCO Institute certified instructors who successfully complete this course can upgrade their instructor certificate to teach this dynamic course in-house for the cost of the course books only!!

Instructional media and exercises used throughout the course reinforce the knowledge attained in lecture and demonstration. If taught by your own APCO Institute certified instructors, it becomes an economical way to train your staff at your own pace and introduce or review agency specific policies

Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a 40-hour, formal basic telecommunicator training program.

Recertification Requirements:
Every two years

Course is available either Live or Online:

Live Course
Tuition: $389
Tuition includes a comprehensive course manual and all certification fees.
Duration: Live (classroom): 4 days

Institute Online
Tuition: $439
(includes $50 Distance Learning Fee)
Tuition includes a comprehensive digital course manual and all certification fees.
Duration: Online (web): 6 weeks

Member Discount $20 applies to either live or online.


Course is taught in the classroom, or in the Institute Online. Tuition does not include travel, lodging, meals, or other costs. Web class registration does not include web access fees or other local internet/web-related costs. Certification fees are included in tuition. Students receive a comprehensive course manual. Successful students will earn APCO Institute International Certification.