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Fire Service Communications, 2nd Ed., Version 1, Canada, Online #53566

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Jun 03, 2020 - Jul 13, 2020

Additional Info:

Link to recording:

Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course.
Fire Service Communications, 2nd Edition, Canada

Effective communications is a critical component of fire service operations. It provides the vital link between citizens and responders. APCO Institute's Fire Service Communications, 2nd Edition -- Canada course continues to advance fire communications training, improving service to the caller and increasing safety of the responders. This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch.

Training Modules Include:
  • Introduction to the Fire Service
  • Fire Service Incidents
  • Fire Service Apparatus and Terminology
  • Anatomy of Fires
  • Mutual Aid and Mutual Response Agreements
  • Hazardous Material Incidents
  • Terrorism Incidents
  • The Incident Command System
  • Fire Service Communications & the Role of the Telecommunicator
  • Fire Service Call Processing
  • Information Gathering Techniques, Methods for Receiving Reports
  • Fire Dispatch Procedures
The course prepares students to meet NFPA 1061 (Chapter 5, 2014 Edition) professional qualifications as they relate to fire service communications. Instructional media and exercises used throughout the course reinforce the knowledge attained in lecture and demonstration.

APCO Institute certified instructors who successfully complete this course can upgrade their instructor certificate to teach this dynamic course in-house for the cost of the course books only!! It becomes an economical way to train your staff at your own pace.

Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a 40-hour, formal basic telecommunicator training program.

Recertification Requirements:
APCO FSCs must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE). Recertification is available only for students who have completed the current edition.

Tuition (in US funds):
$389 Live Course
$439 Institute Online
(includes $50 Distance Learning Fee)
Member Discount $20

Classroom (live): 4 days
Online (web): 6 weeks


Course is taught in the classroom, or in the Institute Online. Tuition does not include travel, lodging, meals, or other costs. Web class registration does not include web access fees or other local internet/web-related costs. Certification fees are included in tuition. Students receive a comprehensive course manual. Successful students will earn APCO Institute International Certification.

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