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Call Processing Incidents Involving Veterans with PTSD, Athens, OH, #53888

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Aug 26, 2019 - Aug 26, 2019

This course explores the challenges returning military veterans face, with the aim of preparing telecommunicators for the possibility of interaction with veterans in crisis, particularly those suffering from post-traumatic stress disorder (PTSD) or traumatic brain injury (TBI).

Topics include:

  • Primary challenges faced by returning veterans
  • Traumatic brain injury
  • Symptoms of post-traumatic stress disorder
  • Recognizing the suicide risk
  • Key elements to listen for that may indicate suicidal ideation
  • Techniques for interactions with veterans in crisis
  • Veterans Treatment Court programs
Perfect for a one-day pre-conference or post-conference course

CDEs Earned: 8

Recertification Requirements

Options Term Tuition

Non-Member Member *
Live 1 day $239 $199


* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.