Skip to main content
Login

My Classes Taken
My Classes Instructed
My Agency Training
Online Training
Webinars & Recordings
Professional Development Sessions
Emerging Technology Sessions
Schedule & Registration
Registration & Cancellation Policy
Order Books (Instructors Only)
Agency Classes
More on Institute...

Customer Service in Today's Public Safety Communications, Online #53489

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.

 

This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Jun 10, 2020 - Jun 30, 2020
-

Additional Info:

Link to recording:

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation.

Topics include:

  • Defining customer service
  • Customer attitudes and expectations
  • Customer service in public safety
  • Impact of customer service on public safety
  • Communications center customer service in action
  • Customer service and quality control
  • Investigating complaints
Perfect for a one-day pre-conference or post-conference course

CDEs Earned: 8

Recertification Requirements
None

TUITION
Options Term Tuition
Non-Member Member *
Live 1 day $199 through June 30, 2019 $179 through June 30, 2019
Online 3 weeks $249 through June 30, 2019 $229 through June 30, 2019
Contract 1 day Contact us for pricing Contact us for pricing
Effective July 1, 2019
Options Term Tuition
Non-Member Member *
Live 1 day $239 effective July 1, 2019 $199 effective July 1, 2019
Online 3 weeks $289 effective July 1, 2019 $249 effective July 1, 2019
Contract 1 day Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.

Back
APCO Home | Contact Us | About APCO | Government Relations | Training & Certification | Standards | Spectrum Management | Membership | Events | Comm Center & 9-1-1

All material © 2019 APCO International, Inc. All Rights Reserved.