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Emergency Medical Dispatch, 5th Ed., Version 4, Online #54749

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
May 20, 2020 - Jun 30, 2020

Additional Info:

Link to recording:

Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent.

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed.

Topics include:

  • Roles, Responsibilities, and Resource Allocation
  • Legal & Liability Issues: National/State Standards
  • Calltaking and APCO EMD Guidecard Information
  • Chief Complain Types Review
  • Anatomy and Physiology
  • Quality Assurance and Recertification
  • Stress Management

The classroom setting provides practical exercises to help the new EMD become familiar with the theories and practices of EMD and students will practice with either their agency's APCO EMD Guidecards or the APCO Institute Training EMD Guidecards in simulated EMD calls.

Completion of this course is required for enrollment in the EMD Instructor.

Note: The online EMD course requires students to attend a web seminar in week three and a practical practice conference call in week six. The week three web seminar lasts approximately one hour. The week six practical practice conference call lasts around 1.5 hours. The final practical practice is completed by a one-on-one conference call with the instructor at the end of the course.

These sessions may or may not be during the student's regularly scheduled work time, especially if the student works overnight. Arrangements will/may have to be made at the agency level to allow the student to attend these required sessions.

Recertification Requirements:
APCO Institute certified Emergency Medical Dispatchers are required to recertify every two years. every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Emergency Medical Dispatch 5th edition, Version 4 course. Recertification requires ongoing continuing education.

Options Term Tuition

Non-Member Member *
Live 4 days $389 $369
Online 6 weeks $439 $419
Contract 4 days Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.