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Instructor Techniques, 2nd Ed., Online #59988

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Jun 22, 2022 - Aug 02, 2022

Additional Info:

Link to recording:

Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center.
This course explores the basic skills and techniques of teaching.Based on the principles of adult education, students study the dynamics of instructional delivery. Successful completion of this course provides you or the instructors in your agency with the techniques they need to apply to training courses covering a wide range of subject matter, especially public safety communications.Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration.

This course is ideal for those who have been tasked with training within your agency.For either a new instructor or an instructor with experience, the course offers training on understanding the educational needs of adult learners, strengthening your presentation skills, sharpening your classroom management abilities and improving your lesson planning.

The Instructor Techniques, Second Edition textbook includes modules on:
  • Learning and Learners
  • The Role of the Instructor
  • Lesson Plans
  • Design and Use of Instructional Media
  • Simulation Design and Use
  • Testing and Evaluation
  • Liability in Training
  • Demonstration Lesson

New to the Second Edition are topics on: generational learners, student engagement, classroom management, and extended discussion of learning technologies.

Upon successful completion of the course, you or your instructors will be able to:

Train your personnel in your agency’s course(s):
  • Foster skill development through practical exercises
  • Understand student engagement and deeper learning
  • Develop lesson plans
  • Design and use instructional media
  • Create effective simulations
  • Create quizzes and exams based on course objectives
  • Understand the factors relating to liability in training
Award of Certification

Students successfully completing this course will receive an APCO Instructor Certificate for general training purposes without certification for any APCO course.However, holders of this certificate can pursue upgrades to APCO course certification by completing the required coursework needed for each discipline.

Holders of the general certificate are expected to fulfill the duties and obligations of an APCO instructor.These include, among others:
  1. Provide professional training using instructional techniques consistent with adult learning styles and the techniques of this course
  2. Devote such time as may be reasonably necessary for the purpose of preparing for the delivery of any training program entrusted to you
  3. Keep and maintain accurate records of all class activity
  4. Conduct all testing and evaluation in a fair and impartial manner, using valid and reliable testing and evaluation instruments.

CDEs Earned: 40

Recertification Requirements:
APCO Institute certified instructors are required to recertify every two years. Recertification for general instructors requires a minimum of 12 hours of teaching time for each certificate-year as well as 12 continuing education credits (CDEs) for each certificate-year, for a total of 48 hours for the two-year period of your certificate.
Recertification requires ongoing continuing education and teaching.

Options Term Tuition

Non-Member Member *
Live 5 days $459 $439
Online 6 weeks $509 $489
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Massachusetts Registrants: Registration fees vary, depending of the number of course registrants. Fees will be adjusted at the start of the course, and you will receive a refund or revised invoice if necessary. For more info, contact

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.