Skip to main content

My Classes Taken
My Classes Instructed
My Agency Training
Online Training
Webinars & Recordings
Professional Development Sessions
Emerging Technology Sessions
Schedule & Registration
Registration & Cancellation Policy
Order Books (Instructors Only)
Agency Classes
More on Institute...

Law Enforcement Communications, 1st Ed., Online #53516

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Nov 13, 2019 - Dec 24, 2019

Additional Info:

Link to recording:

Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course.
Effective communications is a critical component of law enforcement service operations. The telecommunicator provides the vital link between citizens and law enforcement responders. APCO Institute's Law Enforcement Communications, 1st Edition course is a vital component in our training selection, by improving service to the caller and increasing safety of the responders. This dynamic course covers the terms, techniques and guidelines required for excellence in law enforcement call handling and radio dispatching.

Topics include:
  • The Role of Law Enforcement
  • History of Law Enforcement and Law Enforcement Communications
  • Law Enforcement Organizations, Operations, Vehicles, and Equipment
  • Classification and Prioritization of Crimes
  • Law Enforcement Telecommunicator: Overview of Role and Responsibilities
  • Law Enforcement Call Processing and Dispatch Procedures
  • Law Enforcement Incidents: Crimes against Persons/Property/Vehicle and Highway
  • Communications for Pursuits and Officer Needs Help Incidents
  • Next Generation and Emerging Communications Technology
  • Law Enforcement Communications and Counterterrorism
  • NIMS (National Incident Management System)
The course manual contains numerous photographs and illustrations to bring the course material to life and serves as an excellent reference source once back on the job. Instructional resources include study guides (with audio and video clips), role-plays and scenario-based training materials.

APCO Institute certified instructors who successfully complete this course can upgrade their instructor certificate to teach this dynamic course in-house for the cost of the course books only!!

Instructional media and exercises used throughout the course reinforce the knowledge attained in lecture and demonstration. If taught by your own APCO Institute certified instructors, it becomes an economical way to train your staff at your own pace and introduce or review agency specific policies

Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a 40-hour, formal basic telecommunicator training program.

Recertification Requirements:
Every two years

Options Term Tuition

Non-Member Member *
Live 4 days $389 $369
Online 6 weeks $439 $419
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.