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Writing Effective Policy for the Comm Center: The ABCs and 123s - Webinar #48221

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Mar 15, 2018 - Mar 15, 2018
1:00 pm - 2:00 pm

Additional Info:

Link to recording:

This webinar will explore the following topics:

  • The basics of policy and procedure
  • The benefits of having articulated policies
  • Distinctions between policy and procedure
  • Ways to organize policy documents
  • How and why a revision process is used
  • Steps to follow in creating policies and a policy manual
  • The importance of a legal review of proposed policies