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Crisis Negotiations, 2nd Ed., Meriden, CT, #80211

Meriden Emergency Communications

The course provides an overview of crisis negotiations for telecommunicators who need to gather key information, engage...

Illuminations #77031 - Lost, Found, Missing, or Runaway

TBD

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based s...

Illuminations #77030 - Caller Can't Speak: Silent, Open-Line, and Third-Party Calls

TBD

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based s...

Disaster Operations and the Communications Center, 2nd Ed., Medicine Lodge, KS, #79070

Emergency Operations Center

APCO’s Disaster Operations and the Comm Center, 2d Ed. is designed for public safety communications telecommunicators, ...

Illuminations #77029 - Chaotic Callers

TBD

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based s...

Staffing and Retention for the ECC, 2nd Ed., Virtual Classroom #77609

TBD

APCO’s Staffing and Retention for the ECC 2nd Edition course seeks to address many of the challenges that ECCs face in ...

Communications Training Officer, 6th Ed., Instructor, Online #77824

TBD

The Communications Training Officer Instructor 6th Edition Course teaches the best CTOs to teach others. Upon completio...

Communications Training Officer, 6th Ed., Online #79700

TBD

APCO’s Communications Training Officer (CTO) 6th Edition course instructs CTOs how to support their agencies in running...

Customer Service in the ECC, 2nd Edition, Online #80374

TBD

This course examines customer service as a critical public safety function in the ECC. Learners explore how professiona...

Fire Service Communications, 3rd Edition, Instructor, Online #77833

TBD

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Servi...
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