Skip to main content
Login
My Classes Taken
My Classes Instructed
My Agency Training
My Agency EMD Program
Online Training
Webinars & Recordings
Emerging Technology Sessions
Nexus Sessions
Schedule & Registration
Course Bundles
Registration & Cancellation Policy
Order Books (Instructors Only)
Submit Agency Class
Career Instructor
More on Institute...

Building Stronger ECC Teams with Continuous Feedback - Webinar - #80415

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.

 
This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Apr 22, 2026 - Apr 22, 2026
1:00pm - 2:00pm

Additional Info:

Link to recording:

Join us for a webinar designed for ECC leaders and supervisors striving to improve team performance, morale and retention. Traditional annual evaluations often fail to inspire meaningful growth, leaving employees surprised and disengaged. This session will introduce a better way – through technology, continuous feedback and coaching that empowers employees while enhancing supervisor and dispatch center efficiency.

What you’ll learn:
  • Why traditional evaluations fall short and how they impact morale.
  • How QA/QI programs can be used as proactive coaching tools.
  • The role of acknowledgement and recognition in boosting morale.
  • Practical strategies for integrating feedback and QA insights into daily operations.
  • How technology can simplify QA/QI workflows, performance tracking and feedback delivery.

Speakers:
    Sponsored by
  • Leslye Harrell, Product Manager, Vector Solutions (former operations manager, Hendrick’s County Communications)
  • Sgt. Doug Kazensky (ret.), Sr. Solutions Engineer, Vector Solutions
  • Jason E. Kern, Executive Director, Lake Consolidated Emergency Communications (LakeComm)
← Back