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The Community-First ECC: Meeting Today's Callers Where They Are - Webinar - #81348

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.

 
This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Jul 20, 2026 - Jul 20, 2026
1:00pm - 2:00pm

Additional Info:

Link to recording:

From phone to web chat to callback options, today's callers reach out on their own terms. This session explores how innovative ECCs are expanding their service model to meet community expectations, reduce dispatcher burden and deliver faster, more consistent service to every caller. We'll look at real community feedback from agencies nationwide and discuss how technology can enhance the caller experience.

Key Takeaways:
  • What today's callers actually expect from their ECC and how to deliver it.
  • How ECCs are improving service quality while simultaneously reducing call taker workload.
  • The latest trends in non-emergency call behavior and their implications for your agency.

Speakers:
Sponsored by
  • Max Keenan, CEO/co-founder, Aurelian
  • Samantha Fickes, deputy director of administration, Summit Emergency Communications Center
  • Leigh-Ann Slaughter, CMCP, deputy director of operations, Summit Emergency Communications Center
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