Smarter Call Triage for Healthier Teams and Better Response - Webinar - #80352

Not every call requires the same response, but every call impacts your team. This webinar explores how AI-powered call triage reduces unnecessary dispatches and workload, while supporting healthier, more sustainable operations. Learn how agencies are connecting response strategies with wellness initiatives to improve outcomes for both personnel and the communities they serve.

What We'll Cover:

• Non-emergency call volume is growing, and so is the toll on your team. How AI-powered triage resolves routine requests automatically, freeing call-takers to focus on the work that requires human judgment.
• Cumulative stress builds quietly across routine calls, not just critical incidents. How gaining visibility into day-to-day exposure helps agencies recognize when it’s adding up for dispatchers and step in earlier with meaningful support.
• Wellness isn’t just about having programs in place, it’s about knowing when to act. How a more proactive, data-informed approach helps leaders move from reacting to burnout to supporting their teams before it impacts performance, retention and readiness.
• Language barriers and bottlenecks don't just slow response, they erode public confidence. How multilingual, AI-driven workflows improve transparency, shorten response times and strengthen the relationship between your agency and the community it serves.

Speakers:

• Michael Camp, Solutions Consultant, Versaterm
• Dawn Sprayberry, Senior Solutions Consultant, Versaterm, Retired Det. Sergeant, Fort Smith PD