Raising the Bar: Enhancing ECC Call Handling Standards - Webinar #75156

This webinar will review the creation of standards, including the ANSI process and the APCO standards development process. This webinar will specifically address how the APCO standard for public safety communications incident handling process was created, including the history behind the George Mason University study, and how the data gathered in that study led to achievable performance metrics that can be incorporated into an ECC. We will also discuss how this standard can benefit ECCs by providing a framework for establishing, implementing and maintaining effective practices and processes related to handling requests for service.
Speakers: Dan Morelos, retired Director of Safety Programs from Tucson Airport Authority and Aimee Jarrell, standards & ATPC program manager, APCO International.