The Future of 9-1-1: How Cloud- and AI-Native Technology Is Transforming Emergency Communications - Webinar - #80626

Emergency communications centers (ECCs) across the country are facing unprecedented challenges, from staffing shortages and aging infrastructure to rising call volumes and increasingly complex incidents. The question is no longer whether to modernize, but how fast agencies can adopt the cloud- and AI-native solutions that are already reshaping 9-1-1 operations.

Join Axon 911 and a panel of ECC leaders for a candid conversation about what's working, what's changing, and where the industry is headed. Drawing on real-world experience and insights from the 2025 Pulse of 9-1-1 Report, our panelists will share how they are partnering with technology providers to build the next generation of 9-1-1 — not in a distant future, but right now.

Learning Objectives

• The most pressing operational challenges facing ECCs today.
• How cloud- and AI-native platforms are delivering measurable improvements in response times and decision-making.
• Why the shift from legacy systems is no longer optional for agencies looking to stay ahead.
• How Axon 911 is being built alongside customers and the industry to solve real-world pain points.
• Lessons learned from agencies that have already embraced next-generation 9-1-1 technology.

Speakers:

• Andrea King, Director of Public Safety, Axon 911
• Scott Brillman, Director of Fairfax County 9-1-1
• Julie Corn, Commissioner of Emergency Communications, Onondaga County
• Kay Anderson, Director, ECOMB Operations, Edmonton Police Service