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See the Schedule and Registration page for upcoming courses.

Nov 04, 2026 - Nov 04, 2026

1:00pm - 2:00pm

When a critical incident unfolds, operational success is measured in fractions of a minute. Clunky workflows can disrupt telecommunicators' efficiency, impacting community satisfaction and delaying lifesaving help.

This webinar brings together leaders from across the public safety ecosystem to explore how modern technology is reshaping ECC operations — from evaluating and selecting new tools to earning genuine buy-in from emergency communications leaders and translating frontline realities into solutions that make critical information more actionable.

Learning Objectives:

Evaluate and select technologies that improve efficiency for telecommunicators and the communities they serve.
Lead emergency communicators through technology transitions and build lasting buy-in from the people on the headset.
Leverage web chats, text messaging and digital mobile links beyond traditional voice calls.
Use community feedback loops and engagement platforms to align service levels with public expectations.
Rethink non-emergency call handling with triage strategies that prioritize community needs.

Speakers:

Minutes Matter: Modernizing Dispatch Workflows to Improve Your Community's Experience - Webinar - #82426

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.