You Can't Coach What You Can't See: Using Technology to Build Smarter, Stronger ECC Teams - Webinar - #80892

The best emergency communication centers don't rely on gut instinct to build their workforce, they use data. From the first application to the promotion decision, technology is transforming how ECC leaders identify talent, develop their people and surface the next generation of leaders before they slip through the cracks.

Front-line supervisors set the tone, drive the culture and ultimately determine whether your best telecommunicators stay or go. It’s critical to select and develop supervisors with the skills and temperament to build teams that last.

In this panel discussion, ECC executives will share how their agencies are using technology-driven tools and data-informed frameworks to build deliberate development programs that go beyond filling seats to cultivating the kind of environment where people choose to build a career.

Attendees will leave with:

• Strategies for using assessments and data to identify candidates with the traits and resilience to thrive in this career.
• Technology-enabled assessment, training and coaching approaches that deliver measurable performance improvement.
• A framework for using performance data to recognize and elevate the leaders who will define your center's culture and drive it to the next level.

Speakers:

• Scott MacDonald, CEO and co-founder, GovWorx
• Tipi Brookins, chief of public safety engagement, GovWorx, formerly of the Office of Unified Communications in Washington, DC
• John Geib, director, Bucks County Emergency Services
• Joe Serio, president, Joe Serio Enterprises
• Terry Goswick, CEO, North Texas Emergency Communications Center