From Knowledge to Performance: Building a Stronger ECC - Webinar #81930

How agencies are using AI to create, deliver, validate and continuously improve policies, processes, training, and telecommunicator support.

The strongest emergency communications centers are constantly learning. They refine policies, improve training, evaluate events, adjust workflows and find ways to make the next call, dispatch and shift better than the last.

AI creates a new opportunity to accelerate that cycle. Rather than treating policies, guidecards, training, and operational processes as static, ECCs can use AI to create a continuous performance loop: Create. Deliver. Validate. Improve.

In this session, we will explore how AI can help agencies develop clearer operational guidance, deliver approved knowledge where personnel need it, evaluate performance against real-world conditions, and turn those insights into stronger policies, training, workflows and tools, all while keeping professional judgment at the center.

Attendees will learn how to:

• Explore how the Create. Deliver. Validate. Improve. model could apply across their center’s operations.
• Identify opportunities for AI to better connect policy, training, QA, workflows, and frontline performance.
• Consider how operational data and real-world performance could inform improvements to policies, processes, training, and tools.

Speakers:

• Scott MacDonald, CEO and Co-Founder, GovWorx
• Ivan Whitaker: Executive Director/CEO of Emergency Communications, Salt Lake Valley Emergency Communications Center
• Hadley Kruse: Senior Product Manager and AI Implementation Expert, GovWorx